The input of names and titles into an Excel sheet is not always easy and downloading is even more difficult. Also, there is no where to preview each badge ordered which used to be a feature prior to C... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Products turned out great and arrived way more quickly than I anticipated. I couldn’t be happier with the end result. Only word of caution, and it really is my fault too, is that I didn’t receive an... Se mer
Företaget har svarat
Your website is not easy to navigate and I tried reaching out multiple times for assistance and apparently, no one is able to help---if they answer the phone. No one ever tried to reach back out to m... Se mer
Företaget har svarat
I had issues with an order being printed incorrectly. Rebecca reached out to me and walked me through the correct process to make it right. Shes absolutely amazing!! Thats what I call customer service... Se mer
Företaget har svarat
Företagsinformation
Om Customgenie
Skrivet av företaget
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Kontaktuppgifter
3,5
Medel
148 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
GOOD JOB TEAM
14 juli 2026
Svar från Customgenie
Thank you so much for this awesome feedback!
We're thrilled to hear our team hit the mark for you. Thanks for choosing Custom Genie!
Svar från Customgenie
Hi Kitt,
Thank you for sharing this! Supporting our customers well is exactly what we strive for on every order, and we're so glad Fernanda delivered that experience for you.
Thank you for trusting us with your order
Need to bae able to add additional names without recreating the entire setup
I don't like that you cannot preview badges when you order more than one. I liked namebadgeinternational interface where I could design a badge, then add additional names/titles without recreating a whole new badge.
8 juli 2026
Svar från Customgenie
Hi Holly, thank you so much for taking the time to share this feedback with us — comments like yours are highly appreciated and help us keep improving.
We hear you on the badge preview and the ability to add names/titles without starting over, and we're actively working on making the ordering experience better.
Someone from our customer service team will be reaching out to help improve your experience on the website.
Thanks again for helping us grow!
Svar från Customgenie
Hi Andrea,
Thank you so much for taking the time to share this with us! Glad the ordering process was quick and easy for you. Looking forward to your next order!
My stickers came fast and the actual…
My stickers came fast and the actual design process was pretty straight forward and easy!
6 juli 2026
Svar från Customgenie
Thanks so much for sharing this!
Fast turnaround and an easy design process are exactly what we aim for at Custom Genie — We can't wait to work with you again!
Worst company I have ever dealt with
Worst company I have ever dealt with. Lied and fraudulent!
29 juni 2026
Svar från Customgenie
Hi Kim,
We're truly sorry to hear about your experience — this isn't the kind of service we want you to associate with us, and we appreciate you letting us know.
We've already looked into your case, and someone from our Customer Service team will personally reach out to you very soon with a solution.
Thank you for your patience and for giving us the chance to make this right.
You're putting the cart before the horse.
I gave you a 1 because you asked me to fill this out before I got a product.
So I haven't had a good experience yet.
My opinion of you may improve after I have a finished product in my hand.
If you wanna send me a survey then.
Can't believe you sent this out before the product was delivered.
You're a mistake is asking me to judge my experience before i've actually had it.
Edit: received my product today the large stickers were waded up in the shipping envelope and are damaged and useless. I need a refund.
23 juni 2026
Svar från Customgenie
Hello Dana,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand your concern about receiving a survey before your order was delivered, and we appreciate you bringing this to our attention. We'll take your comments into consideration as we continue working to improve our customer experience.
We're also very sorry to hear that your stickers arrived damaged. A member of our Customer Service team will be reaching out to assist you and address your concerns.
Thank you again for your feedback and for giving us the opportunity to make things right.
Revised rating : Where is my order placed on 6-24
Revised rating for my review:
Where is my order placed on 6-24? Order number 8014
My order had stayed “in fulfillment “ since I placed it. After asking for a status I received an update quickly that it was ready to be shipped. Hopefully the company can update status with expected ship dates on future orders.
23 juni 2026
Svar från Customgenie
Hi Ro,
Thank you for reaching out. We're happy to let you know that your order has been shipped on time and is on its way!
A member of our Customer Service team will be reaching out shortly with your tracking number so you can follow its journey.
We appreciate your patience!
Fulfillment time
Ordered on June 21, 2026. Today is June 30, 2026. Tracking still shows the package in Georgia. Tracking says package will be delivered on July 2, 2026. If I knew it would take this long to print and receive 100 2inch stickers, I would not have placed my order. Suffice it to say, we did not receive the stickers in time for a catering order. Will not order again.
22 juni 2026
Svar från Customgenie
Hi Gian!
Thank you for taking the time to share your feedback — it really matters to us.
While your order was processed and shipped within our standard production and shipping timeframes, we completely understand how frustrating it is when timing doesn't align with your needs, and that's why our Customer Service team will be in touch shortly to see how we can best support you.
We appreciate your patience and hope to make your next experience a great one!
I ordered a couple weeks ago still…
I ordered a couple weeks ago still haven’t even got my order the website says still awaiting so yeah
22 juni 2026
Svar från Customgenie
Hi Sebastian,
We're sorry to hear about your concern and truly appreciate your patience. Great news — your order is on track and scheduled to ship today!
A member of our Customer Service team will be reaching out shortly with all the details.
Thank you for choosing Custom Genie!
Online chat help was great
Online chat help was great! I struggled at first with the order process, but chat cleared things up quickly.
24 juni 2026
Svar från Customgenie
Hi Susie
That's what we're here for! Our chat team at Custom Genie is always ready to jump in and make things click — fast. Glad we could turn that confusion into confidence. See you on your next order!
Very easy template to set up :)
17 juni 2026
Svar från Customgenie
Hi Lisa,
Thank you for your review! We're glad to hear you had a great experience. We appreciate your support and look forward to serving you again.
Great customer service.
11 juni 2026
Svar från Customgenie
Thank you for your review! We're happy to hear you had a great customer service experience. We appreciate your feedback and the opportunity to assist you. We look forward to serving you again in the future!
Good customer service from Jessica Jara…
Good customer service from Jessica Jara to help me find my old order.
9 juni 2026
Svar från Customgenie
Thank you for your review! We're glad Jessica Jara was able to help you find your previous order. We appreciate your feedback and look forward to assisting you again in the future.
Svar från Customgenie
Thank you for the kind words! We're glad our team was able to help you quickly and professionally. We appreciate you choosing Custom Genie, and we can't wait to work with you again.
This company has changed a lot
This company has changed a lot, and it's a real shame. Previously, prices were available in Canadian dollars, but they switched to US dollars without notifying us. We now have to pay for shipping on small orders. The shipping prices are now incorrect, so all our recent quotes are wrong.
2 juni 2026
Svar från Customgenie
Hi Guy,
Thank you so much for taking the time to share your feedback. We understand how frustrating these changes have been, and we really appreciate you reaching out to us.
Our Customer Service team has already connected with you to provide a short-term solution while we address the pricing and shipping concerns.
We genuinely value your business, and we're committed to working through this with you and improving your experience with us.
Great Customer Service
8 juni 2026
Svar från Customgenie
Thank you so much for the kind words! We're glad our team came through for you. We appreciate you choosing Custom Genie, and we can't wait to work with you again.
Got wrong size of my stickers wanted…
Got wrong size of my stickers wanted medium size and got the size of pimple patches so upset
31 maj 2026
Svar från Customgenie
Hi Monique, Thank you for bringing this to our attention.
Our Customer Service team has already reached out to discuss what happened and find the best way forward. We want to make sure everything is handled correctly for you.
We truly appreciate your patience and for giving us the opportunity to make this right.
Awesome service & product
I had to reset my account with Customgenie and get my artwork added. Diego Reyes was awesome to work with. I got my password reset and was able to place an order. Unfortunately, I misspelled one of the names. They were able to make the correction for me.
29 maj 2026
Svar från Customgenie
Thank you for the kind words! We're glad Diego was able to help you get your account set up and your artwork added. It's great that we caught that misspelling and made the correction for you.
We appreciate you trusting us, and we can't wait to work with you again.
I absolutely hate the conversion from…
I absolutely hate the conversion from Name Badges international to Custom Genie. Ordering is more cumbersome, as is paying. I gave them one more shot. Non responsive to an email request after several days. Will be looking elsewhere to order what I need.
4 juni 2026
Svar från Customgenie
Thank you for your feedback. We understand that the transition from Name Badges International has been frustrating, and we sincerely apologize for the delay in responding to your email. This is not the level of service we strive to provide.
We take your concerns seriously and would like the opportunity to make things right. Our Customer Service team has already reached out to you by email to better understand what happened and address each of your concerns.
We appreciate your feedback and the opportunity to improve. We hope to regain your trust and have the chance to work with you again.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.