The input of names and titles into an Excel sheet is not always easy and downloading is even more difficult. Also, there is no where to preview each badge ordered which used to be a feature prior to C... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Products turned out great and arrived way more quickly than I anticipated. I couldn’t be happier with the end result. Only word of caution, and it really is my fault too, is that I didn’t receive an... Se mer
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Your website is not easy to navigate and I tried reaching out multiple times for assistance and apparently, no one is able to help---if they answer the phone. No one ever tried to reach back out to m... Se mer
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I had issues with an order being printed incorrectly. Rebecca reached out to me and walked me through the correct process to make it right. Shes absolutely amazing!! Thats what I call customer service... Se mer
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Företagsinformation
Om Customgenie
Skrivet av företaget
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Kontaktuppgifter
3,5
Medel
148 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very simple to order
Very simple to order. Product looks great. Came quickly. Would certainly use Customgenie again for labels.
28 september 2026
Svar från Customgenie
Thank you for the wonderful review Jacob!
At Custom Genie, our goal is to make ordering effortless and deliver labels that look great and arrive fast, so we’re thrilled to hear we hit the mark on all three. We’ll be ready whenever you need your next batch!
Your website is not easy to navigate…
Your website is not easy to navigate and I tried reaching out multiple times for assistance and apparently, no one is able to help---if they answer the phone. No one ever tried to reach back out to me from leaving messages and emails.
29 september 2026
Svar från Customgenie
Hi Michelle,
Thank you for sharing your feedback, and we’re truly sorry for the frustrating experience.
That’s not the level of service we want any customer to have with Custom Genie. We’ve reached out to you by email, and as soon as you reply, our team will be happy to help with anything you need. We appreciate your patience and look forward to making this right.
Please make more User Friendly
The input of names and titles into an Excel sheet is not always easy and downloading is even more difficult. Also, there is no where to preview each badge ordered which used to be a feature prior to Customgenie taking over for NBI. Would like to see the process become more user friendly.
29 september 2026
Svar från Customgenie
Thank you for sharing your feedback Tina. We're sorry to hear the ordering process has been frustrating, especially with the Excel upload and the badge preview you were used to with NBI. Your input is very valuable as we continue improving the experience for our customers.
We've reached out to you by email to learn more about your experience and help with any current or upcoming orders. We look forward to assisting you!
Svar från Customgenie
Thank you so much!
We're happy to hear your order was accurate and arrived quickly. We appreciate your support and look forward to working with you again!
Products turned out great and arrived…
Products turned out great and arrived way more quickly than I anticipated. I couldn’t be happier with the end result. Only word of caution, and it really is my fault too, is that I didn’t receive an order confirmation and there was no recorded of the transaction on my card so I ordered again and ended up with double what I needed.at least they combined shipping for everything.
21 september 2026
Svar från Customgenie
Thank you so much for your review Michael! We're happy to hear your products turned out great and arrived even sooner than expected.
We're sorry to hear you didn't receive your order confirmation and ended up placing a second order. We appreciate you letting us know, and we've shared this with our team so we can look into it. If you ever have questions about an order, please don't hesitate to reach out to us directly. We're always happy to help confirm everything went through.
Thank you again for your support, and we look forward to working with you again!
I run a small custom hardware business
I run a small custom hardware business, so the quality of my branding materials has to be top-notch. Customgenie made the entire design and setup process incredibly easy, and their customer service team was highly responsive to all my questions. Delivery was exceptionally fast, but the real standout was the final product—the epoxy dome stickers look fantastic and feel premium. On top of the great quality, they generously doubled my original order of 100 stickers to 200. Exceptional value and top-tier service all around. I will absolutely be using them for future production runs.
18 september 2026
Svar från Customgenie
Thank you so much for this wonderful review Daniel!
We know how important it is for a business's branding to reflect the quality of its work, so we're thrilled to hear your epoxy dome stickers turned out looking and feeling premium.
It was a pleasure helping you through the design and setup process, and we're glad the fast delivery and our team's support made the experience easy for you. We can't wait to work with you on your next production run!
Svar från Customgenie
Hi Margaret!
Thank you for the great review!
Quality and service are at the heart of everything we do, so this means a lot to our team. We're here whenever you need us next!
Fernanda Gil is so helpful
Fernanda Gil is so helpful! I am glad I was able to reorder without a problem
24 september 2026
Svar från Customgenie
Hi Johanna!
Thank you so much for your kind words!
We're glad your reorder went smoothly, and we'll be sure to share your feedback with Fernanda. She'll be happy to know she was able to help. We look forward to working with you again on your next order!
Svar från Customgenie
Hi Jennifer!
Thank you so much for your review! We're thrilled to hear you loved your name tag and that the ordering process was quick and easy. Quality is something we take pride in, so it means a lot to know it met your expectations.
We look forward to helping with your next order!
not happy with the name badges
The names on the badges looked faint and smaller than on the mockup. The logo was lower than it looked on the mockup. The plastic over the name badges felt a bit sticky like it wasn't fully cured.
16 september 2026
Svar från Customgenie
Hi Leslie,
Thank you for sharing your feedback, and we're sorry your name badges didn't turn out as expected.
We want to make this right. Someone from our team will reach out to you directly so we can work together to resolve this.
Svar från Customgenie
Hi Tania,
Thank you so much! We're glad your experience was quick and easy, and we look forward to helping with your next order.
Sending survey before receiving product
I think it is silly to send a review before a customer even gets their product. I ordered one badge, they weigh about an ounce and you charged me 150% of the cost of the badge for shipping. I called in as I needed assistance, the person who I spoke with said he could not help - the software is limited.
22 september 2026
Svar från Customgenie
Hi Adam,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration you experienced with your order.
We value hearing from our customers, as it helps us identify areas where we can do better. Your comments regarding the timing of our review request, shipping, and your experience with our support team have been shared with the appropriate teams for review.
We appreciate your business and hope to have the opportunity to provide you with a better experience in the future.
I had issues with an order being wrong…
I had issues with an order being printed incorrectly. Rebecca reached out to me and walked me through the correct process to make it right. Shes absolutely amazing!! Thats what I call customer service at its finest. I will definitely be ordering again from yall. Thank you
11 september 2026
Svar från Customgenie
Hi Shaney!
Thank you for taking the time to share this! We're sorry about the printing issue, but we're so happy Rebecca was able to guide you through it and make things right. Your kind words mean a lot to her and to our whole team.
We can't wait to help with your next order!
Svar från Customgenie
Hi Bob!
Thank you for taking the time to share this feedback, and we're sorry to hear that your recent experience hasn't met the standard you were used to.
We take concerns like this seriously and would really like the chance to understand what went wrong and make it right.
Someone from our Customer Service team will contact you shortly to help resolve this.
Great customer service
2 september 2026
Svar från Customgenie
Thank you for the great feedback Lisa!
We're so glad you had a great experience with our customer service team.
We look forward to working with you again!
I reached out to Ollie to place my…
I reached out to Ollie to place my order. I signed into the account and paid. He had everything ready to go.
6 september 2026
Svar från Customgenie
Hi Shea,
Thank you so much for the kind words! We're glad the ordering process was quick and easy for you. We look forward to working with you again!
Terrible Customer Service.
Terrible customer service. I did not receive the requested proof before production and needed to make a change from what was originally submitted, so my name badge was not correct when delivered. I also did not receive a reply to my email inquiry regarding this issue. I have been using NBI for my company's name tags for years, but will not be ordering from Custom Genie again.
Updated to add: A rep reached out with questions after I posted my initial review, seemingly in an effort to resolve my issue. I responded, but once again never heard back. The customer service I have received from World Emblem / Custom Genie is atrocious, and I would not recommend dealing with this company.
10 augusti 2026
Svar från Customgenie
Hi Melissa,
Thank you for taking the time to share this feedback.
We're sorry to hear the badge wasn't correct and that the proof step didn't go as it should have — that's not the experience we want for a long-time customer. Our Customer Service team has reached out to you directly to make this right and get it resolved properly. We appreciate your patience and hope to have the chance to earn back your trust.
I never received my product and need a…
I never received my product and need a refund.
24 augusti 2026
Svar från Customgenie
Hi Bradley, thank you for your feedback.
We checked our records and confirmed that your order is on its way, a member of our customer service team will reach out to you shortly with more details, the tracking information, and to answer any questions you may have.
Great customer service
Excellent customer service and quick to answer any questions.
My only concern was I didn't receive any information on the status of my order, but once I reached out I was quickly updated.
23 augusti 2026
Svar från Customgenie
Hi Angel,
We're sorry to hear about this experience — this isn't the level of service we aim to provide. Someone from our customer service team will be reaching out to you directly to discuss the details of your order and get this resolved as quickly as possible.
Thank you for your patience.
So Helpful and Polite
I had a coupon code that didn't work so i called in to ask if there was another i could use since we were placing a good sized order. The gentleman on the phone was very polite, helpful and quick.
I will definitely continue to do business here.
Thank You
26 augusti 2026
Svar från Customgenie
Thank you so much for taking the time to share this! We're thrilled to hear our team was able to help you find a solution quickly and courteously. We really appreciate your business and look forward to working with you on future orders. Thank you for choosing Custom Genie!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.