If I could give a zero I would. The amount of time to receive the order, a Christmas gift, was ridiculous. It took a month and arrived on Christmas Eve. Can’t mail it. It looks nothing like the item s... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered the wooden plaque with me my husband & my maisie with her angel wings. I actually tried to cancel as somebody else had ordered us they said similar but was too late to cancel. So glad I didn... Se mer
I purchased one heart memorial plaque for my mom. Her sister loved it so much that we purchased four more with the exact same design! The company was quick, clear, knowledgeable, honest, and patient d... Se mer
This was a beautiful ornament! We purchased as a gift for our son who lost his beloved puggle this past year. We were all moved to tears as he opened it. It was thoughtfully and carefully made and the... Se mer
Företagsinformation
Skrivet av företaget
We are creative company to help you create and make the unique gift. You can personalized the design and custom the gift with many choices like dog breeds, cat breeds, horses and hairstyles,...
Kontaktuppgifter
USA
- cusgifts.com
3,6
Medel
205 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Beautiful keepsakes
It started rocky due to My anxiousness. However, the finished product turned out beautifully, after I took off the protective film used in shipping. Beautifully crafted keepsakes!! ❣️❣️ Thank you for being so kind and understanding and patient with me with the absence of our loved one.
14 april 2024
Omdöme utan inbjudan
Iv lost 2 of my dachshunds in 2 years…
Iv lost 2 of my dachshunds in 2 years both age 17 the gifts I have had done our so beautiful I miss them so much my home is like a shrine to them I carnt bear to remove photos what are so precious gus gifts have done so many gifts for me I can’t thank them enough thank you for helping me to keep precious memories
3 april 2024
Omdöme utan inbjudan
This is my second order from CusGifts…
This is my second order from CusGifts and again they didn’t disappoint. I had a question about a part of my order, they were quick to answer. I am totally happy with the quality of my order, which was two personalized mugs and a personalized outdoor mini flag. I will definitely order from them again. Such unique, personal gifts you can order from them.
3 april 2024
Omdöme utan inbjudan
Thank you so much for my t shirt love…
Thank you so much for my t shirt love it can't wait for my other one xx
30 mars 2024
Omdöme utan inbjudan
Crystal heart memorial
I was absolutely heartbroken after losing my 16 year old sheltie in January. I started shopping for a memorial for myself. I found your website and ordered the crystal heart. It is absolutely beautiful and I love it.
2 april 2024
Omdöme utan inbjudan
Camper gear
Fast delivery and quality product can’t fault this site the goods are definatly
What I ordered
12 mars 2024
Omdöme utan inbjudan
The quality of the product the speed of…
The quality of the product the speed of delivery could not be more happy with service overall fantastic company will be ordering again
12 mars 2024
Omdöme utan inbjudan
Never Buy From Cusgiftlove.com
I wish I could put ZERO stars on this company!! I have receipts and everything to prove that this is indeed their product!! I would advise anyone to NOT EVER ORDER FRON THIS COMPANY!! They are scammers and fail to refund my money back as their advertising promised. I paid $73 for the heart shaped frame that supposed to play music, which wasn’t created. I received a frame with the picture cropped on our faces. It was supposed to have been delivered by February 14th and was ordered back in January. I didn’t get it until yesterday and how disappointed I am!! I request to send it back and want my full refund but they want to offer me 15% of my refund a keep this ugly frame!! IM NOT NEGOTIATING!! I am an attorney and will be reporting them to the BETTER BUSINESS BUREAU IMMEDIATELY!! I promised them that if they didn’t refund's my money I’ll post a negative review on all social media platforms…so here we go!! Until I receive my refund, I’ll keep posting and encouraging people to NEVER SHOP ON CUSGIFT.COM
26 februari 2024
Omdöme utan inbjudan
Svar från CusGifts
Hi Carla. I'm sorry but you rated the wrong store. We are Cusgifts.com, not CUSGIFTLOVE.COM as you said, there is no order under your name in our record and we do not have the product that can play music.
Please help us delete this review as you did not buy the item from us. Thank you!
Custom Heart Flower shadow box
I ordered the Custom Heart Flower
Shadow Box with Photo from cusgifts.com on February 1, 2024 (I saw it on tik tok) I paid for express shipping so that it would be to be either by the 14th or before the 14th of February. I received a call from my bank regarding this purchase on February 16th asking me if I had been scammed. I had in fact been scammed. The order was never filled and I do NOT recommend this company for items.
16 februari 2024
Omdöme utan inbjudan
Svar från CusGifts
Hi Mesgana.
I'm sorry that you have rated the wrong store.
Our store does not have the product Custom Heart Flower Shadow Box. Moreover, I do not find any order that was placed under your name.
Please help us check the receipt of your order again to contact the correct store and help us delete/correct this review.
Thank you so much!
ridiculous
I ordered the valentines picture frame a while ago and still haven’t received it and they don’t respond to emails. This gift was supposed to be delivered on time and it’s not. Very dissatisfied!!
13 januari 2024
Omdöme utan inbjudan
Svar från CusGifts
Hi there. We apologize, but we cannot locate your order using this email address and your name
Could you please provide us with the full name used to place the order and either the transaction ID or the receipt from the bank for us to check?
Thank you for your cooperation, and we look forward to assisting you further.
Perfect personalized gift.
Purchased as a gift for my son a beautiful daughter in-law. I was so happy to see it. Christmas Day couldn’t come sooner. They opened it and was so happy. It was perfect for them.
2 januari 2024
Omdöme utan inbjudan
I ordered a blanket on January 11th
I ordered a blanket on January 11th, still waiting and they don’t answer emails. they gave me a fake tracking number. Stay away they are scammers!!!!!
6 februari 2024
Omdöme utan inbjudan
Svar från CusGifts
Hi there. We apologize, but we cannot locate your order using this email address and your name
Could you please provide us with the full name used to place the order and either the transaction ID or the receipt from the bank for us to check?
Thank you for your cooperation, and we look forward to assisting you further.
Winky's Wings
The company responded quickly to my email regarding the item I purchased text didn't look right. I didn't realize there was a film to remove. I was frustrated at first because my dog had just passed away. The company explained that I need to remove the film and once I finally got the film off, my product looked beautiful. The size was perfect and looked beautiful next to my dogs urn.
3 februari 2024
Omdöme utan inbjudan
No response for faulty order
Wish there was 0 stars.
Paid for an order, received the T-shirt and the printing was completely wrong.
Sent a photo of evidence to the support email and requested either a fix or refund and they’ve never responded to me. Sent 2 emails now, 2 weeks apart.
No response.
26 januari 2024
Omdöme utan inbjudan
Svar från CusGifts
Hi there.
We apologize, but we cannot locate your order.
Could you please provide us with the full name used to place the order and either the transaction ID or the receipt from the bank for us to check?
Thank you for your cooperation, and we look forward to assisting you further.
I had a great experience
I had a great experience. Quick delivery to say we have had Christmas. I got a lovely new phone case and I love it thank you so much am really happy
28 december 2023
Omdöme utan inbjudan
Still waiting two months, Prt 2
You said you sent the finished product, but I have proof it never got to me. Both USPS and PayPal want to know how the medium sized door mat you "supposedly" sent, weighs only 9oz, when it should be about 2-3 lbs. at least, according to the information given to me by USPS. You lie about the delivery and if you did send me something which I doubt, it was not the personalized medium door mat I ordered. Just give me the refund before you have a bedridden, handicapped person in small claims court suing you for the $44.94 you stiffed me out of.
1 november 2023
Omdöme utan inbjudan
Svar från CusGifts
Hi Amalia Castellanos-Arroyo,
Your order has been marked as delivered at your address on November 18th, 2023
You can see the shipping process here
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=92748927005850000021496532
Please double-check your mailbox and inquire with your neighbors to see if they have received it on your behalf.
If you are unable to locate your package, we suggest contacting USPS at 1-800-275-8777 and providing them with your tracking number 92748927005850000021496532 as soon as possible.
If the local carrier is unable to locate your package, please request documentation or an email confirming that the package was lost or misplaced and send it to us so we can apply for compensation on your behalf.
We apologize for any inconvenience this may have caused and look forward to hearing from you soon.
I love my new mat
I love my new mat. It’s beautiful, the image looks just like me and is effective at keeping the negativity at bay!
22 december 2023
Omdöme utan inbjudan
been waiting for over a month on my…
been waiting for over a month on my package, it is a christmas gift and it won’t even get here before christmas like ?????
19 december 2023
Omdöme utan inbjudan
Svar från CusGifts
Hi Melissa. I'm sorry but I did not find any order that was placed under your information. Can you please help me to check again if you did place the order from our store - Cusgifts
Thank you so much!
Updated Dec 19th: Thank you for the information that you have sent to us. We can make sure that you did not place that order from our store. Maybe the store where you placed the order is Cusgiftlove or Cusgiftforlove
Their customers sometimes contacted us also
You can check the information on their website
Cusgiftlove - https://cusgiftlove.com/
or Cusgiftforlove - https://cusgiftforlove.com/
Thank you so much!
WORST company and customer service I…
WORST company and customer service I have ever ordered from. I placed an order with peoples names listed and as soon as I placed the order I realized I forgot one name. So I emailed them immediately telling them to please fix this mistake. Then 12 hours later I still haven’t heard anything so I asked them to please cancel my order and I would place a new one. I sent email after email after email & it took them 6 days to get back to me & their response was sorry this is a customized gift and we can’t cancel it. Even though their website says they have a 30 day return policy. They are scammers. Do not buy from this company please! ETSY has the same designs and they are Americans. These Chinese people just want to scam and take your money!
11 december 2023
Omdöme utan inbjudan
Svar från CusGifts
Hi Gabby. I'm sorry but I checked and did not fiind any order under your name on our record. As you mentioned 30 days return policy, I wonder if you have rated the wrong store - There are 2 stores that have quite similar names with us and I found they have that policy - Cusgiftlove and Cusgiftforlove.
Normally, we always check customer's request carefully and it's impossible that we missed your request almost 6 days. If we miss customer's request, that is our fault and we're willing to replace the item.
So can you please help us to check again?
Thank you so much and I look forward to hearing from you soon.
Unfortunately was very disappointed…
Unfortunately was very disappointed with the final product. I emailed company they gave me reasons that only make sense to them. I understand it’s all about money but what about the customer and the emotional aspect of it all. I ordered a plaque for my daughter who had just lost her best friend expecting to receive an amazing heartfelt gift not the case.
7 december 2023
Omdöme utan inbjudan
Svar från CusGifts
Hi Customer. We're so sorry to hear that you were not pleased with the final product, but we can make sure there was no problem with it for the following reasons.
First, you said the girl's hairstyle was wrong but the item was printed with your personalised design. Customer created the design when they placed the order and we just downloaded and printed it. There is no change on the design if customers do not require us to do that. Our system recorded your selection for the hairstyle also. Second, you said there are markings on the item. But they are not the ink markings or somethings else. They are the patterns, which already exist on your pesonalised design. We also zoomed the design and captured them for you to check yesterday.
Through the video you sent us, it can be seen that the item arrived in good condition and meets the customer’s customization/personalization corresponding to your order. Therefore we can not agree with your review here. We also provided you all evidence for our position in yesterday's email. Thank you for your understanding!
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