Nie mam doświadczenia w tych sprawach no ale kasyno jest w miarę tylko z caszbekiem za duże depozyty muszą być żeby zostać nie to nie jest dobrze dziękuję mało bonusów i sponuw bez depozytu na wszystk... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Heel gedoe om te verifieren. Als je geen lijnen op je papiertje hebt staan waar op moet staan "Hi cusco casino" word hij al afgewezen, beetje kinderachtig als verder alles duidelijk in beeld staat. Ui... Se mer
Företaget har svarat
2 weken geleden aangemeld bij dit online casino. Naar reviews te hebben gelezen was ik sceptisch! Toch de gok genomen en geld gestort. Naar 2 dagen een mooie 1000euro winst! Aan de hand hiervan ben ik... Se mer
Företaget har svarat
rules seem pretty clear, nothing hidden or confusing from what I’ve seen
4,0
Bra
198 omdömen
Har besvarat 28 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Komen afspraken goed na
Komen afspraken goed na. Komt op mij over als een betrouwbaar casino!
19 september 2024
Omdöme utan inbjudan
Svar från Cuscocasino
Hi there!
Thank you for taking the time to share your experience with Cusco Casino! We're thrilled to hear that you consider us reliable and that we've been able to meet our commitments. Keeping our agreements and ensuring our players have a trustworthy and enjoyable experience is one of our top priorities. It’s great to know that this reflects in your experience with us.
If you ever have any questions, concerns, or need assistance, our dedicated support team is here 24/7 to help you out. Don’t hesitate to reach us at support@cuscocasino.com – we’re always ready to assist!
We appreciate your trust in us and look forward to continuing to provide you with an outstanding gaming experience. Thanks again for choosing Cusco Casino!
With love, Cusco Casino
Nice offers
22 september 2024
Omdöme utan inbjudan
Svar från Cuscocasino
Hi Ercument,
Thank you for your kind words! We're thrilled to hear that you're enjoying the offers at Cusco Casino. We always strive to provide exciting and rewarding promotions for our players, and it’s great to know they’re making a positive impact on your experience.
If you have any questions or suggestions, feel free to reach out to us at support@cuscocasino.com. We’re here to ensure that your time with us stays enjoyable and rewarding!
Thanks again for choosing Cusco Casino, and we look forward to continuing to offer you amazing deals and a fantastic gaming experience!
With love, Cusco Casino
Svar från Cuscocasino
Hi Jord,
We're delighted to hear that you're enjoying your time at Cusco Casino. It’s always our goal to provide an exceptional gaming experience, and your feedback lets us know we’re on the right track.
If you ever have any questions or suggestions on how we can make your experience even better, feel free to reach out to our support team. We're here 24/7 to assist you and ensure that your time with us remains enjoyable! You can always contact us at support@cuscocasino.com.
Thanks again for choosing Cusco Casino, and we look forward to continuing to provide you with top-tier service and entertainment!
Wirh love, Cusco Casino
Good casino 👍🏼
18 september 2024
Omdöme utan inbjudan
Svar från Cuscocasino
Hi Emma,
Thank you for taking the time to leave such positive feedback!
We're thrilled to know that you're enjoying your experience at Cusco Casino. Your satisfaction means everything to us, and we’re committed to continuing to provide a fun, exciting, and rewarding gaming environment for all our players.
If you ever have any questions or ideas on how we can make your time with us even better, don’t hesitate to get in touch. We’re always here to help and improve your gaming journey!
Thanks again for choosing Cusco Casino, and we look forward to seeing you back soon!
With love, Cusco Casino
Svar från Cuscocasino
Hi Luc,
We’re delighted to hear that you enjoyed playing at Cusco Casino and had a positive experience with our support team. We work hard to ensure our players have access to top-notch support and a gaming environment that’s both fun and rewarding.
If you ever have any questions, need assistance, or have suggestions on how we can improve even further, don’t hesitate to reach out. Your satisfaction is our priority, and we’re here to make your experience even better!
Thanks again for your support, and we look forward to having you with us for a long time!
With love, Cusco Casino
Good casino
11 september 2024
Omdöme utan inbjudan
Svar från Cuscocasino
Hi Tolga,
We're delighted to hear that you're enjoying your time at Cusco Casino. Our team is dedicated to providing top-notch service and a fun gaming environment, so it’s great to know we’re meeting your expectations.
If you have any suggestions on how we can make your experience even better or if there's anything you need assistance with, please don't hesitate to reach out. We're here to help and ensure you have the best possible experience with us.
Thanks again for your support, and we look forward to seeing you at Cusco Casino!
With love, Cusco Casino
Svar från Cuscocasino
Dear Fer,
We’re thrilled to hear that you’re enjoying your experience at Cusco Casino. Our team works hard to ensure that we offer a wide variety of games to suit every player’s taste, and it’s fantastic to know that you appreciate our selection.
Your satisfaction is our top priority, and we're glad that you find our casino to be a nice place to play. We continually strive to create a fun and engaging environment where you can explore new games and enjoy a seamless gaming experience.
If you ever have any suggestions or need assistance, please don’t hesitate to reach out. We’re here to help and ensure that you continue to have a great time with us. You can contact us anytime at support@cuscocasino.com. Thank you again for your kind words, and we look forward to seeing you enjoy many more games at Cusco Casino!
With love, Cusco Casino.
Svar från Cuscocasino
Dear Seth,
We're thrilled to hear that you find Cusco Casino to be a nice place to enjoy your gaming experience. Your satisfaction is our top priority, and it’s great to know that our efforts to provide fast payouts are meeting your expectations.
At Cusco Casino, we strive to offer a seamless and enjoyable experience for all our players, from the variety of games we offer to the speed and efficiency of our payment processes. We understand that prompt payouts are a critical part of the gaming experience, and we’re glad that you’ve had a positive experience with this.
We’re constantly working to improve our services and bring even more exciting features and promotions to our players. Your feedback is incredibly valuable to us, and it helps us to continue enhancing our offerings to better serve you.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out to our customer support team. We’re always here to help and ensure that your experience with Cusco Casino remains as positive as it has been so far.
Thank you for choosing Cusco Casino! We look forward to continuing to provide you with a fantastic gaming experience.
With love, Cusco Casino.
Svar från Cuscocasino
Dear Stijn,
Thank you for taking the time to share your experience with us! We are very happy to hear that you enjoy playing at our casino and that our live chat support met your expectations. Providing exceptional service and ensuring a smooth gaming experience is our top priority, and we're glad we were able to do this for you.
If you ever need additional help or have questions, please don't hesitate to contact us. We are always ready to help and ensure your continued satisfaction.
With love,Cusco Casino.
Bardzo pomocna obsługa Ogólna klienta.
Bardzo pomocna obsługa klienta.
Wszystko wytłumaczą.
Nowe ciekawe gry
Dużo bongosów
12 augusti 2024
Omdöme utan inbjudan
Svar från Cuscocasino
Panie Adamie,
Bardzo dziękujemy za pozostawienie pozytywnej opinii na temat naszego kasyna. Cieszymy się, że był Pan zadowolony z poziomu obsługi klienta i bogactwa naszej oferty gier. Nasz zespół dokłada wszelkich starań, aby zapewnić Ci najlepsze doświadczenia w Cusco Casino.
Jeśli masz jakieś pytania lub potrzebujesz dalszej pomocy, skontaktuj się z nami pod adresem support@cuscocosino.com lub za pomocą czatu na żywo. Chętnie udzielimy Państwu wszelkich potrzebnych informacji.
Z poważaniem, Cusco Casino.
Cuscocasino great casia large…
Cuscocasino great casino with a large varietys of games and slots. Withdrawals are fast usally 3 days via banktransfer
10 augusti 2024
Omdöme utan inbjudan
Svar från Cuscocasino
Hi there,
We are delighted to hear that you are enjoying the wide variety of games and slots at CuscoCasino. It’s our priority to ensure a smooth and enjoyable experience for all our players, and we’re pleased to know that our fast withdrawal process has met your expectations.
Should you have any questions or require assistance in the future, please don't hesitate to contact us. We're always here to help.
Thank you once again for your support, and we look forward to continuing to provide you with an excellent gaming experience.
With love,Cusco Casino.
Super casino
3 augusti 2024
Omdöme utan inbjudan
Svar från Cuscocasino
Hi there,
Thank you so much for your positive word! We're thrilled to hear that you think Cusco Casino is "super".Our team works hard to create an exciting and enjoyable environment for all our players, and it's incredibly rewarding to know that our efforts are appreciated.
We continuously strive to offer a wide variety of games, excellent promotions, and top-notch customer service to ensure you have the best possible experience. If you ever have any questions, suggestions, or need assistance, please don’t hesitate to contact us at support@cuscocasino.com.
We're always here to help and look forward to making your experience even better.
With love, Cusco Casino.
GDPR
Dear Sir, Madam, I previously submitted a GDPR request, requesting to receive a record of all my deposits and withdrawals. Unfortunately, I have not received this data to date. The deadlines for this have since passed. You are in violation of privacy laws. I hereby give you one last chance to send, within 14 days, my data. If you do not do so, I will file a complaint with the Personal Data Authority (Autoriteit Persoonsgegevens). If necessary, I will also initiate proceedings in court.
1 augusti 2024
Omdöme utan inbjudan
Svar från Cuscocasino
Hi there,
We sincerely apologize for any inconvenience you have experienced. Please rest assured that your GDPR request was promptly forwarded to the appropriate department from the moment of your initial inquiry. Our dedicated team is currently working on your request, and we will contact you as soon as we receive the necessary information.
We understand the importance of your request and are committed to ensuring that your data is handled in compliance with all relevant privacy laws. We appreciate your patience and assure you that we are doing everything possible to expedite this process.
Thank you for bringing this to our attention. If you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you.
Sincerely, Cusco Casino.
Dramatisch casino
Dramatisch casino! Ze doen er alles aan om geld te verdienen, vertragen elke keer je uitbetaling. Er zijn continue gegevens nodig en alles wordt afgekeurd. Kortom een verschrikkelijk online casino, speel er niet op!!
31 juli 2024
Omdöme utan inbjudan
Svar från Cuscocasino
Hi Mike,
We're sorry to hear about the frustrations you've experienced.
We understand that delays can be frustrating, and we want to clarify that the verification process is a standard procedure to protect our players from potential fraud. It's a necessary step to ensure that your winnings are securely transferred to the right person. Typically, verification only takes a few minutes once we have all the required documents.
For a smooth verification process, please ensure you have submitted all necessary documents. You can find the list of required documents here: https://cuscocasino.com/account/profile/verification.
As a licensed casino, we are committed to fair and timely payouts, and we strive to make the withdrawal process as efficient as possible. Your satisfaction is important to us, and we're here to help resolve any issues.
Please reach out to us at support@cuscocasino.com, and we'll assist you in completing your account verification promptly.
Thank you for your understanding, and we look forward to helping you resolve this issue quickly.
Sincerely,Cusco Casino.
Im very honest when i give my opinion…
Im very honest when i give my opinion about this casino. In first glance it looks like a very nice casino with a lot of games and nice entertainment. I played a bit couple of months back. Then i received mails i was rated to be a vip player and get a manager for my vip status. Ok, fun! I put more money in the casino, i win a bit and then i wanted to check how safety and fast they are with withdrawal time. The first interruption came. Account not verificated. Ok. Happens more so we will fix it. It took over 39 emails to try to get verificated, nonetheless it still failed... i provided them with full bankstatements and all my damn privacy stuff. Not verificated. And when you are not verificated, no withdrawal! I started to panic and try to fasten the proceedings, but it wont happen. The next day, after escalate it at a higher department and warning them for taking legal actions, they send the money and instantly blocked my account!!! They are not reachable on any way i tried. Really really sad!!!! I think i never get my money back when i dont pushed them to be honest and fair with players, especially vip players. Think before you put a lot of money here....
They blocked me, how on earth is possible?!
27 juli 2024
Omdöme utan inbjudan
Svar från Cuscocasino
Dear Wendy,
Thank you for taking the time to share your experience with us. We appreciate your honest feedback and understand your frustration. Your satisfaction is our priority, and we're genuinely sorry to hear about the difficulties you faced during the verification process.
Verification is a crucial step for the security of our players, as it helps protect against potential fraudulent activities. This process typically takes only a few minutes when all the necessary documents are provided. You can find the list of required documents for verification here:https://cuscocasino.com/account/profile/verification.
After reviewing your account, we see that our VIP managers have been actively communicating with you, offering assistance and guidance to complete your verification. We apologize if this process felt lengthy or challenging, and for any inconvenience caused.
For any further concerns or questions, please don't hesitate to contact us directly at support@cuscocasino.com. We are here to help resolve any issues and ensure you have a positive experience with us.
Thank you for your patience and understanding. We hope to address this situation to your satisfaction and restore your confidence in our services.
Sincerely, Cusco Casino.
I send emails but no reaction
I send emails but no reaction.
I lost a lot of money at this casino, when I found out that this casino does not have a Dutch license to offer games of chance to Dutch players, I asked for a refund. My request was processed and I never heard anything again. I email every day but no response.
It is also read via the live chat, but no response. this is a very disrespectful casino. We are going to take legal action and you can expect to receive a fine from the gaming authorities in the short term
10 juli 2024
Omdöme utan inbjudan
Svar från Cuscocasino
Hi there,
We sincerely apologize for any inconvenience you’ve experienced. We want to assure you that your request has been forwarded to the appropriate department from the moment you first reached out to us.
We understand your concerns and frustration, especially regarding the lack of response. Please know that we take these matters seriously and are doing everything we can to address your situation promptly. As soon as we receive an update regarding your request, our special department will contact you directly.
Thank you for your patience and understanding. We are committed to resolving this issue and appreciate you bringing it to our attention.
Sincerely, Cusco Casino.
Great service
27 juli 2024
Omdöme utan inbjudan
Svar från Cuscocasino
Hi Joel,
Thank you so much for your wonderful words. We're absolutely delighted to hear that you enjoyed our service. Providing great service and ensuring our players have the best possible experience is our top priority, so your positive words mean a lot to us.
If you ever need anything or have any questions in the future, please don't hesitate to reach out. We're always here to assist you and make your time with us as enjoyable as possible.
Thank you again for taking the time to share your experience. Have a fantastic day, and happy gaming!
With love, Cusco Casino.
Said that they accepted my refund…
Said that they accepted my refund request. But after that you banned. And dont get respond on email like they said in there respons in my last review. They only respond here on Trustpilot to trick a good impression of the casino. That they help.
But they block your account. And block you everywhere.
Sannesanne9988@ outlook.com is my email. You can email me about the refund.
You cant resolve it if i hear about my status of refund.
I send you lots of email but not responding at all.
😡👎🏼❓❓❓
25 juli 2024
Omdöme utan inbjudan
Svar från Cuscocasino
Dear Brenda ,
We deeply regret the difficulties you've encountered. Our priority is to assist you and rectify this situation as swiftly as possible.
Kindly reach out to us directly at support@cuscocasino.com. We are here to address any questions or concerns you may have about your account and deposits.
As a transparent and fair casino, we are dedicated to resolving these matters promptly and effectively.
Your satisfaction is extremely important to us, and we appreciate you bringing this to our attention. We are committed to addressing your concerns and finding a satisfactory resolution.
We look forward to receiving your email and resolving this issue to your satisfaction.
Sincerely,Cusco Casino.
I got eventually the answers i was…
I got eventually the answers i was looking for. I don't like the chatbot.
24 juli 2024
Omdöme utan inbjudan
Svar från Cuscocasino
Hi Herman,
We're glad to hear that you eventually got the answers you were looking for. We apologize that you didn't have a great experience with our chatbot. Your feedback is important to us, and we're constantly working to improve our services.
While our chatbot is designed to provide quick and efficient responses, we understand it can sometimes be frustrating. We're committed to offering the best live support possible to ensure you have a smooth and enjoyable experience.
Our live support team is always here to help with any questions or concerns you may have. Please don't hesitate to reach out directly to our customer service agents if you need further assistance.
Thank you for your feedback. It helps us make our service better for all our players. We appreciate your understanding and patience.
With love, Cusco Casino.
Helpful with withdraw problems
Great and quick help by my withdraw problems from the website. Updating when they where checking the problem and quick response to my question
22 juli 2024
Omdöme utan inbjudan
Svar från Cuscocasino
Hi Quincy,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our support team while resolving your withdrawal issues.
We strive to provide quick and efficient assistance to all our players, and it's great to know that our team kept you updated and responded promptly to your questions.
Your satisfaction is our top priority, and we're glad we could help you with your concerns. If you ever need further assistance or have any more questions, please don't hesitate to reach out to us. We're always here to ensure you have the best possible experience at Cusco Casino.
Thanks again for your feedback, and we look forward to serving you again in the future.
With love, Cusco Casino.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.