Cured Pharmacy Omdömen 

Ordered March 2026, took money immediately, then requested further info.
I knew I was getting fobbed off, so decided to cancel.
I was informed it would cost me £35 admin charge to cancel. I queried this, admin for what? we’d exchanged emails, they didn’t provide the goods.
However, it has taken until today, 12 August to get my money back, and this was because I raised a complaint with PayPal.
I did get a full refund, no admin charges, but it has taken all this time, and an unbelievable number of emails.
Ironically, I keep getting requests from them to re-order.
Avoid at all cost.

Placed an order early July prior to a holiday. On return late July found order not delivered. Contacted company to be advised order could not be processed due to medication I’m on. Stated refund would be processed with 72hrs as of 27/7 but still waiting. Bank now dealing with dispute. Avoid at all costs. Terrible communication and to be frank bordering on scam company.

Total incompetent communication, the departments do not talk to each other, worst customer service for raising any complaint;
Ordered drug, took money immediately before being accepted, they requested more information which was provided immediately, did not hear anything, after sending emails to respond for which I never to this day had a response to, I decided to cancel the order as the trust for this company was not there! Despite what CP useless customer service say, my email was not working, so how could I receive emails when they choose to email me!
Coincidentally the morning I cancelled the order through their info form (still no response) and in the afternoon I receive a telephone call from a man at CP saying they were dispatching my order, I informed him I had cancelled the order and not to send the drug, to be honest it sounded like he was walking as a lot of outside noise, strange when you are dealing with a pharmacy company! I made it crystal clear to not send and to speak to his team to reimburse me!
That evening I received an email from Royal Mail saying the drug was going to be delivered, unbelievable, I immediately responded to CP, in fact since then after multiple calls & emails explaining the same, and customer service will get a manager to call me back, NOTHING!!!!
Customer service said that I hadn’t given 72 hrs notice to cancel, they don’t even communicate, they simply don’t care, even when you try explain, they were putting the call on mute, I’d keep going hello!!!!!! Yes mam is all I get, I wonder if this customer service is in another country because in my experience you have to go on multiple customer service courses in UK and as for management, is there any, if so what do they do? Hide behind a counter?
Seriously do not bother with this company they do not CARE or listen and are most definitely not understanding!!!

Easy to place orders and fast deliveries, top service

The Libra 2 plus sensor, cost me £90:44 for 2 but not very good it keeps loosing signal and the first one lasted 13 days (not 15 days as stated).
The second sensor only lasted 8 days,(not 15 days as stated) I got in touch with the pharmacy about them Cured pharmacy they didn’t seem helpful, all they said was email us.
I DID email them with pictures but I’m Still waiting for response 😠..

I couldnt find my email to reorder the prescription so i ordered anyway and despite using my new email they found me and managed to get my order to me and saved me starting from scratch thanks

If you want to throw money into scammers account, then feel free, but I am taking this place to court right now and have fraud, BBC, trading standards and pharmaceutical on to it. Going round in person to get my refund if I have to seize the goods myself, but expecting the address not to exist and probably run by some scammer in India.

Thieves. Nothing more. avoid. A lot of their reviews are fake. These people are scamming scumbags.

Ordered some pills which were to arrive in 3 days (money taken immediately). No pills, looked at my account and it said in progress, heard nothing. Contacted company, got a reply they were looking into it. Still nothing, contacted again twice requesting refund, zero response, still no refund. Have reported to bank to investigate as a fraud and also taking legal advice as companies like this need investigating and naming/shaming. I am thinking an internet con, but we will see what happens after the investigations. DO NOT USE THIS COMPANY

Very good price for the product, very easy web site to navigate and had a very prompt same day video call to confirm all the details and the order was approved - all within 90 minutes

Disappointed cause the buying process is easy and cheap (I guess to good to be true) waited 3 days for the order to be shipped (when I did pay next day delivery) and when i asked whats going on i was told that i need to send my id for the order to be processed, waste of time for such a little detail it does look they don’t care just collect payments. Let’s hope they will show some professionalism and send the money back same fast as when they charged. Don’t expect to have a fast response email 3 days wait really busy people.

very efficient dispatch , easy to reorder and very friendly and polite pharmacy video call i had today , they are there straight away if you need help with a query , have been using these since March and not had a problem will continue as long as i have to

Great service, easy application and consultation, fast delivery and £50 less than my last pharmacy. Very pleased, thank you

Item still has not arrived!

I've been with Cured Pharmacy since October last year and every order has been great! The health checks are thorough and responsible, the advice and email/WhatsApp contact suit my busy life perfectly and my orders usually arrive the day after ordering in secure, eco-friendly cool packaging. I'm a loyal customer!

Appalling service and customer service. Have had my order for 6 days. Won’t refund my money, despite my cancelling the order. Stick to your usual provider.

Very efficient, thorough and professional process to get approval

I needed some antibiotics as I couldn't get a dentist appointment (without paying extortionate emergency private dentist fees) and Cured Pharmacy were my saviour. A thorough, unrushed but efficient consultation and they promptly dispatched the medication I needed.

Would use them again without hesitation.

Cured Pharmacy are efficient and knowledgeable. They give a wonderful, thorough service and support your weight loss journey. I've been with them a while now and I have no intention of changing my pharmacy provider.