I was suddenly thrust into needing to find a live in carer urgently for my Mum for a short period. Curam made the search super easy. We set up a meeting with the carer the following day and she starte... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We found a wonderful carer at short notice for a holiday in Anglesey. I didn't have to worry about DBS checks, insurance etc as that was already completed by Curam. I was able to connect with our care... Se mer
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I rang Curam and spoke with Caroline today. She was very sympathetic about my mother's requirements and was very knowledgeable. Caroline gave me a lot of information about the company and how it works... Se mer
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After searching long and hard for an accommodating service I cane across Curam care service. This probably has been the most reliable and transparent service both the Admin departments and the ca... Se mer
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Företagsinformation
Skrivet av företaget
Curam is transforming how care is found and managed across the UK and Ireland. Find experienced, DBS-checked carers safely and quickly. With over 10,000 vetted Care Professionals, with an average of 10+ years care experience, you can find and hire carers in real time, 24/7. We’re the only UK digital care provider offering real-time care and complete end-to-end management, and our carers have already delivered over 6.5 million hours of care. Filter profiles, chat directly, and manage care in one secure place with Curam. From hourly to live-in and CQC-managed care packages, Curam gives you total choice, control, and keeps you safe when it matters most. Find a carer today 👉 www.curamcare.com or download our app 👉 https://www.curamcare.com/apps-download/client
Curam - Creating a fairer care community
Skrivet av företaget
- How does Curam work?
- 3 Simple Steps: 1) Clients sign up for free 2) Search for a suitable carer 3) Interview, hire and pay the carer. Alternatively, clients can post a job ad on our automated jobs board. The process is simple and clients only pay for the care delivered.
- We are transforming the care sector by improving the lives of both carers and their clients.
- We believe that valued carers deliver care of value. By ensuring that all of our self-employed carers earn at least the London living wage, we attract motivated, experienced carers to the platform. They are then empowered to give an excellent standard of care to you or your loved ones.
Kontaktuppgifter
18 Ashwin St, Dalston, , E8 3DL, London, Storbritannien
- 01387 730766
- info@curamcare.com
- curamcare.com
4,5
Utmärkt
598 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
well handled
well handled - good communication & standards from carer
12 februari 2024
Omdöme utan inbjudan
Svar från Curam
Hi David,
Thank you for taking the time to share your positive experience with Curam. We pride ourselves on our wonderful experienced carers, so we're delighted to hear that you've found your carer so communicative with such high standards. If you require any further help, please don't hesitate to reach out to us.
Best wishes,
Eve - Marketing Assistant
Great service
20 februari 2024
Omdöme utan inbjudan
Svar från Curam
Hi Mark,
Thank you for taking the time to leave us a review. We are thrilled that you've found the Curam platform so great. Please don't hesitate to get in touch if you have any questions or queries.
Best wishes, Eve - Marketing Assistant
Curam was the perfect solution for us
I decided to use Curam for when I was going on a respite cruise for 2 weeks. I needed a carer to live in for the duration as my wife has dementia and I needed the break.
I picked very wisely in choosing Evie from 35 applications for the job.
She visited prior to staying and performed her duties with diligence and compassion. Keeping my wife safe and well even to arranging a visit to the doctor on the day my wife became unwell and then spending 6 hours at A & E that evening. Happily all was well.
There was a minor problem with the central heating so she went online and found the solution on u-tube.
This was a fantastic service which i will certainly use again and recommend to others.
14 februari 2024
Omdöme utan inbjudan
Svar från Curam
Hi David,
Thank you so much for taking the time to leave us this wonderful review. We are so glad Evie was able to step in whilst you were away on your respite cruise. We're thrilled to hear you had so many applicants to choose from, and that Evie was so helpful and supportive during your wife's A & E visit, as well as with your central heating issues. If you require any further help, please don't hesitate to reach out to us.
Best wishes,
Eve - Marketing Assistant
Dysfunctional website
The website is not good for clients or carers. As a client you get a long list of all the people who have responded to your ad. You cannot prune out the ones you don't want to pursue, meaning you end up with this unwieldy list of people amongst whom are the few you are interested in. Meanwhile the carers don't know where they stand until they conclude that if they haven't heard from a potential client it means they won't be hearing from them. From my point of view it would be much more helpful if applicants could be put into one of three categories, yes/no/maybe, and the carers informed as such.
The carers resent the fact that it takes so long for payments to be transferred to them. It is difficult to find any justification for this. Bank transfers are instant.
4 januari 2024
Omdöme utan inbjudan
Svar från Curam
Hi Amy,
We appreciate you taking the time to leave us a review. Curam believes that clients should have the choice over who cares for them, so having multiple carers apply to your job gives you more choice and control over who you decide to hire. If you would like to filter your applicants, you can do this by archiving a carer, and if you change your mind, you can also unarchive carers.
When a job is closed, all carers who have applied will be informed, therefore carers are not waiting to hear from clients. We hold payments for 48 hours to protect clients, in case a partial refund may be needed. Payments are released 2 days after the shift has taken place, making Curam one of the fastest paying platforms in the social care sector. If you would like any further help or have any more questions, please do email us at client@curamcare.com.
Our best wishes, Eve – Marketing Assistant.
Very user friendly
Very user friendly.
Love that I can pick up clients to suit my needs.
3 februari 2024
Omdöme utan inbjudan
Svar från Curam
Hi Gail,
Thank you for taking the time to leave us this great review. We are delighted that you've found our platform so user-friendly. As a self-employed carer on Curam, we are delighted that you've found some great clients, that suit your caring experience.
Thank you for being part of the fabulous Curam community, we wish you all the best with all your future clients.
Our best wishes,
Carol - Carer Support Manager
Very good
I stumbled upon this when I couldn’t find a carer for my husband.
It have found it very easy to use and very efficient.the one thing I do not like is when you’ve paid a week ahead and your loved one goes into hospital you cannot get your money back due to cancellation rules but these are unforeseen circumstances
27 januari 2024
Omdöme utan inbjudan
Svar från Curam
Hi Jemma,
Thank you for taking the time to leave us this review. We are thrilled that you’ve found Curam so efficient and easy to use. Should you require a refund you (or the carer) can open the invoice and submit a support ticket, this puts the payment on hold, and we can arrange a refund if required. We did issue you a full refund in December 2022 for an invoice. If you have any further questions or queries, you can email us at accounts@curamcare.com.
Our best wishes,
Carol – Client & Carer Support Manager
Excellent service, respectful and experienced …
I can’t be more pleased and happy with the care we received. We needed a last minute carer when my father who was staying with us over the Christmas break. From posting the ad to the last miniute of care Curam was excellent and we felt we are in safe hands. Our carer Tanwir was superb, he understood my dad’s condition, was flexible in timing and punctual in his visits. He was respectful and experienced. I wished we knew about Curam for earlier visits, I recommend their survives and will be asking for support again! Thank you Curam and Tanwir
3 januari 2024
Omdöme utan inbjudan
Svar från Curam
Hi Nad,
Thank you for taking the time to leave this fantastic review. We are delighted that you found the care you needed for your father over Christmas. We're thrilled that Tanwir was able to support your father and fully understand his conditions.
If you require any further help, please don't hesitate to reach out to us.
Best wishes,
Carol - Client & Carer Support Manager
Really bad services they don’t get back…
Really bad services they don’t get back to me and the ones that do then arrange times but don’t Honor them after we did find a carer for my mum the person cancelled the day before after he had accepted the booking spoke to my mum at her house and was happy so left me in a really stressful situation for my mum who needed help please avoid this company they are not trustworthy
And really expensive as well please look at the reviews on Google as well and don’t make the same mistake as me
Thank you for your reply however this is
Not the case and to everyone reading this they also tried to get the review removed please try and avoid this company full of lies and promises that they can’t fulfil
10 januari 2024
Omdöme utan inbjudan
Svar från Curam
Hi David,
We appreciate you taking the time to leave this review. We are sorry that you couldn't find the care you were looking for. We believe we have identified your account, and we can see that all carers have replied to your messages.
Unfortunately, due to your requirements the carer that had agreed to assist felt that as he is a carer and you require more of a cleaning role, he would not be suitable for your requirements. The carer in question also messaged you to tell you this.
Curam advertises vetted and experienced carers and support workers, so if you are looking for a cleaning role, we suggest you try Helpling.com or other online cleaning services.
In reference to Curam being expensive, our carers are all self-employed, so they are in control of their own rates, these can be altered at the discretion of each individual carer. Our clients actually pay on average 10% less and our carers earn on average 50% more than the standard agency employee.
If you would like to know the average rate of pay for your area, you can either click on our cost calculator (located on the bottom left of our home page) or if you'd like to share your postcode via email at client@curamcare.com, we would be happy to share these prices with you.
Best wishes,
Carol - Client and Carer Support Manager
I needed help to get my mum out of…
I needed help to get my mum out of hospital over new year as she had a fall and I was away. I posted a job on Curam and the wonderful Ruth applied. Ruth went to the hospital and brought mum home and looked after her for the week. thank you Ruth.
5 januari 2024
Omdöme utan inbjudan
Svar från Curam
Dear Helen,
Thank you so much for taking the time to share your feedback.
We're so sorry to hear about your mum and we're so pleased Ruth was able to help. We really hope your mum is now doing well and we're here should you ever need a carer in the future.
We'd love to contact you to find out a little more about your experience, could we ask you kindly drop us an email client@curamcare.com. Many thanks.
Best wishes,
Carol - Client & Carer Support Manager
I feel that curam are a trusted…
I feel that curam are a trusted platform for carers. They fully vet them, keep them up to date on training. They are fully insured and the carers I have met from curam are very willing, helpful, punctual, attentive-interested and very empathetic about your well-being. I would definantly recommend curam to others. I actually did refer a carer that did not have an agent recently through another site to curam as a potential match for the future.
6 januari 2024
Omdöme utan inbjudan
Svar från Curam
Hi Nisha,
Wow, thank you so much for taking the time to share such amazing feedback. We're thrilled you've had such a great experience and we really appreciate your recommendation, it really means the world to us.
Best wishes,
Carol - Client & Carer Support Manager
My experience is 2years and 6 months…
My experience is 2years and 6 months and within this period being a loving and compasionate person who finds it as a duty to help and assist the vulnerable and the disadvantaged I have done a lot of courses about assisting the aged and people who have mental issues. It gives me special joy doing this job because I honestly believe I am doing it for God. I have been working in a care home for 2years and 6 months.
31 december 2023
Omdöme utan inbjudan
Svar från Curam
Hi Kris,
While we're always delighted to receive 5 star reviews, we think you may have confused us with a different organisation. We've flagged this to Trustpilot to contact you directly about this.
Sending you our best wishes,
Carol, Client and Carer Support Manager
Zero responses from carers
Signed up as required in order to message potential carers. Spent the time to define needs and sieve through the potential carers on the site.
You'd image carers would reply back to your messages, even if to say they couldn't take on your job, but no, zero responses.
24 december 2023
Omdöme utan inbjudan
Svar från Curam
Hi Sarah,
Thank you for taking the time to leave us this review, we have requested more information via Trustpilot as we are not sure of your identity. If you share this information with us, we will be able to give you some more insight into why you haven't found the care you require and help you with your search. We look forward to helping you.
Sending you our best wishes,
Carol, Client and Carer Support Manager
Great support from Niamh Lawless in…
Great support from Niamh Lawless in joining and using the platform. I think this will transform access to carers
21 december 2023
Omdöme utan inbjudan
Svar från Curam
Dear Paula,
Thank you so much for taking the time to share such lovely feedback.
We're so pleased you've had a great experience using Curam and we've passed your onto Niamh who is delighted to have been of assistance.
Sending you our best wishes,
Carol
Client and Carer Support Manager
The Curam team were brilliant in every way
Curam were incredibly responsive to my specific request for my elderly mother. I couldn’t have been more impressed by the lengths they went to in order to satisfy our family requirements. I will continue to use them for as long as we are able. Thank you to all the team for taking the pressure off and allowing us to enjoy the time we have left with our mother.
20 december 2023
Omdöme utan inbjudan
Svar från Curam
Hi Ted,
Thank you very much for taking the time to leave us this marvellous review. We're delighted that you've found the care that you needed for your mother and that all your unique family requirements were met. We're so glad that you've found the respite you need and can now relax and enjoy quality time with your mother again.
If you require any further help, please don't hesitate to reach out to us.
Best wishes,
Carol - Client & Carer Support Manager
The best in the business.
Having worked for Curam for four years I had a great experience. It’s a great business which is disrupting its sector. A great environment to work in with experienced directors at the helm. Excited to see what the future holds for the company!
20 december 2023
Omdöme utan inbjudan
Svar från Curam
Hi Tom,
Thank you so much for taking the time to leave us this fantastic review. We're delighted that you've found working with Curam such a great experience. We take pride in creating a supportive and nurturing environment for our team, so we're overjoyed to hear that you've had such a positive experience. Have a fabulous festive season.
Our best wishes,
Carol - Client & Carer Support Manager
Curam review from a Case Manager
Curam is a great way of sourcing vetted and checked self employed carers, with very reasonable rates of pay.
19 december 2023
Omdöme utan inbjudan
Svar från Curam
Hey Heidi,
Thank you so much for taking the time to leave us this wonderful review. We are delighted you're having a great experience using Curam and are finding the rates of pay so reasonable.
If you ever require any further assistance, please don't hesitate to reach out.
Our best wishes,
Carol - Client & Carer Support Manager
I can't find right career been looking…
I can't find right career been looking for last 6 months very upsetting I needs someone english help learning disabilities and autism and autstis help my independence help me get out I has mobilty scooter shall needs help needs fit and yang person good personality love anmiles love movies and boured games since someone left me back in may family circumstances she can't help I can't fine someone must be Monday pm winter 3 summer from 7pm because off my health issuess I has cronick rinnitis and prosias afftects my airthsis yours sincerely Heather joy
15 maj 2023
Omdöme utan inbjudan
Svar från Curam
Hey there,
Thank you for taking the time to leave us a review. We are sorry that you’ve been having a difficult time finding a carer, I’ve had a look on our system and I can see that you originally signed up as a carer rather than a client. We have changed your account over to a client account so you are able to search for a carer. The best way to find a suitable carer is to post a job, you can do this by pressing the link here, https://www.curamcare.com/onboarding?utm_source=brevo&utm_campaign=Non-transacting%20clients-%20curam%20meet%20video&utm_medium=email If you have any questions or need any further help, please give us a ring on 02038598970 or email us on client@curamcare.com. We hope that we can help you find the help you need.
If you require any further help, please don't hesitate to reach out to us.
Best wishes,
Carol - Client & Carer Support Manager
Great experience…
I have been a carer on the curum website now for over 2 years. I honestly cannot fault this platform for finding work and now work for some lovely clients. The girls in the office are always super helpful and easy to talk to if I need any help with something. I would highly recommend for carers or clients.
29 november 2023
Omdöme utan inbjudan
Svar från Curam
Hey there,
Thank you for taking the time to leave us this terrific review. We're so glad that you've found the shift flexibility you were looking for and are enjoying working with some great clients.
We're delighted to hear that you've found the Curam team so friendly and helpful. Thank you again for your fabulous review and for being part of the Curam community!
We wish you all the best with all your future clients.
Our best wishes,
Carol - Carer Support Manager
I would give a zero star if I could.
I would give a zero star if I could.
I’ve been trying to get care on for my father for 5 years now through people on this website.
Everytime I explain the care requirements they come back and say they cannot support the requirements even though the say they can in their profile.
I’m not even sure this site is legit, seems a complete waste of time to me
20 november 2023
Omdöme utan inbjudan
Svar från Curam
Dear Nina,
We have reviewed your Curam account. You signed up on the platform on 20 June 2021 and have messaged 5 carers since you signed up. The 2 carers you messaged this year advised they were unable to assist as they are fully booked. We understand you are looking for care for 2 specific days for a small number of hours, which could be difficult to cover, but not impossible.
The best way to check availability is to post your care needs via the Curam platform, the job will be posted, and carers are able to apply. You can then check applicants on your Curam account. Due to the small number of hours, we would recommend you advertise the job at a higher hourly rate.
If you're unsure how to do this, please just give us a call on 01387 730766 and we'd be delighted to help you.
Best wishes,
Carol - Client & Carer Support Manager.
Wish I could put 0 Stars
Wish I could put 0 Stars. Uploaded everything. I have years of care experience. The lady interviewing called Karen. Was extremely rude to me. Dictating everything I said. Nasty lady. To then be told that I didn’t get the job. Really baffled me. She clearly made her mind up as soon as she came onto the interview. Would love to see her go out caring.
16 oktober 2023
Omdöme utan inbjudan
Svar från Curam
Dear Holly,
We're sorry you feel this way. Here at Curam we pride ourselves on our quality carers and unfortunately, we do not accept every carer who applies to our platform. After speaking with our carer support team, we are aware that multiple meetings had to be rearranged for you, and the necessary pre-approval videos were not fully completed. If you would like to discuss this issue further, please respond to our last correspondence sent on the 24th of October.
We wish you luck in your future caring positions.
Best wishes,
Carol - Client & Carer Support Manager.
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