Cuddlr Omdömen 

Customer service is excellent. I made my order and realised that I'd made a mistake. Good news you can change your order within 30 mins of ordering... Bad news my phone wasn't playing ball. So I used the contact form and explained my dilemma and an hour or so later a lovely team member let me know my order has been amended. Thank you so much

Received today and seem really good quality. I order a regular length and 5’4” I was worried they would be too long but they are perfect length 😊

The company was helpful in giving me an exchange and telling me how to do it.

I was well informed about the delivery process,the item is what I had envisaged.I was also provided with info how to contact the company,if I should have any questions or wanted to return/ change the item or order other things.

Great product, great communication, delivery within ten days and true to size. Very comfortable

Fantastic customer service
After placing my order I received an email advising that I had 30 mins in which I could edit the order if something was wrong. After checking the details I realised I had clicked on cuffed bottoms not straight
I tried to amend but the system was asking for an additional payment
I emailed back explaining what had happened-Mike from the company contacted me & amended the order.
Very happy with his service.

When ordering Cuddlr trousers I forgot to add the code for free thermal socks. I sent an email and within two minutes Mike had replied, adding the socks to my order. So impressed with the customer service. Thank you Cuddlr! 😁

Really pleased with the comfort and fit of my new Cuddle trousers (straight with ankle zip) Appear to be very well made and good quality. I'm looking forward to trying them out to see if they're fit for purpose post open water swimming. Slightly longer delivery time than I'd hoped for but I was impressed with the immediate contact post placing my order giving me 30 minutes to make any changes.

Very disappointed. The site strongly suggests the trousers would be dispatched from a U.K. warehouse only to find they are coming from China. Still waiting for them to arrive. There seems to be a holdup in Braintree, been showing in this location for a long time.

I purchased the Long leg open hem from FB advert. Was highly skeptical as have received some real rubbish. However I was thrilled when my cuddles arrived.
They are a great fit and really well made.
I'm 6ft and the long length are perfect
I would definitely recommend buying from this company

The order took awhile to arrive, but Amazon has me spoiled with overnight delivery. When they did arrive I was very pleased. They fit beautifully and seem to be of high quality waterproof material, although yet untested. The photo I saw when purchasing showed quilting on the exterior, however mine are not quilted which is a much sleeker look. I’m actually looking forward to winter 🥶 just so I can wear them.

Although I haven’t worn my fleece lined trousers yet, I did try them on and they seem well made and do fit nicely. Also very warm but we are in the middle of a heatwave, however I think they will be amazing in the cold weather
I was disappointed in the delivery service, ordered 4th Aug, arrived 15th.

I ordered a 'bundle' of two pairs (which was cheaper than buying separately) for the two of us for an outdoor night swimming event as they were recommended for keeping warm afterwards. When I ordered the shipping time was stated within a week. One pair arrived within 4 days with updates. The smaller second pair was delayed, and then shipped from China, the tracking number provided was Chinese, it didn't update for over 5 days, and the package took over two weeks to reach the UK, arriving end of August without notice and was left outside. It didn't arrive in time for my event (so I replaced them elsewhere.) The quality is ok, but not what I expected for the cost. They are not well made, and the stitching is off. The two pairs look completely different, one pair has an indented pattern on the outer layer, and the pair from China do not have this they are plain, the waist bands are slightly different too. I found the waistband on my to be tight with not much stretch, and the hip and legs are too loose and baggy, the length is very good. The pair for my husband are too big and bulky all over, and he sized down. They are very thick and should work ok for any winter activities if that's what you are buying them for. I would not purchase them again, and would not recommend them over any other waterproof thermal trousers. I have found the service to be poor. From the day after purchasing our email has been bombarded with emails from 'Mike' offering money off vouchers for a five star review, or to become an affiliate (some emails asking for a five star review in return for a voucher arrived before the trousers did!). Ignored these and reported as spam. I would not buy anything else from them again. I have found this amount of contact intrusive, and I've blocked them. I've donated the pair that arrived too late to charity. The return was far too difficult and email was ignored.

Overall I would not purchase these trousers again. I fell for the hype.

Edit to add/answer:
I originally emailed from my private email account, not this one. I already gave the trousers to charity as I stated in my review. At one point I received 6 emails in 48 hours, this isn't keeping in touch, this is intrusive spam. I emailed that address and received zero response.

Ordered 2 pair for winter and they arrived more quickly than I expected. They look good, but as it is still 100 degrees here in Texas, I will wait to wear them. I especially appreciate being able to get winter pants long enough in the legs.

Super fast delivery. Very pleased with the fit and quality. I love the fact that you do petite lengths. Winter holds no fears for me now.

Amazing product swiftly dispatched and delivered.

The fit and length of the trousers was spot on. Ordered up a size, as suggested. Im a size UK16, 5ft 10 tall lady. My legs instantly felt cosy. Looking forward to using them after my next dip in the North Sea!

Good quick service and reply to delivery service issue when EVRI lost it. Would prefer they offer choice to use Royal Mail

Regular contact throughout the process when the item of clothing was not in the style I wanted was ongoing and reassuring. Then advised when the item was in stock made purchasing so much easier, and then due to the time I had to wait.. bought it with the discount code which took the sting out of international postage price.The delivery of my package arrived bang on time. Thrilled with the service. Very well packed and presented. The item is so well made. Not cheap and nasty and wearing them is just so comfortable and snug. On top of this... wearing them up the Snowy Mountains where my Brumbies are (agisted there and safe from the governments helicopters and guns) I didn't have to wear my thermals! The lamb wool lining made it a joy! Not itchy, just snug and so warm without being too hot. I'll definitely be buying again soon!

Shipped the wrong size. Other than that, the quality, shipping time, etc. was good. The trousers run slightly small.