Cuddledown Omdömen 

These people have the worst customer service I have experienced! I will never buy from them again.
I purchased a mattress pad to use on a bed for out-of-town guests coming for the holidays. The shipment took way longer than was quoted. I do understand it's a holiday season and accepted this. However, unfortunately, when the item arrived it did not fit the bed as it is an unusual size and I ended up needing a CA King. Not their fault. I just wanted to quickly find a solution and order a larger size while simultaneously return the one I had. The lady I spoke to was completely dumb. I paid $164+ for the item and she said I had to pay $11.95 for the return bringing my refund to $130 something. Ha! I kept telling her she was miscalculating and I needed to receive $152 something back. She also told me the King size was now $139. Ha! another joke now. It was $239. She insisted on the $130 refund so I finally had to hang up.
I ended up going to The Company Store who I have used for YEARS! The customer service was EXCELLENT! I ended up buying another mattress pad for 1/2 the price and received outstanding service PLUS I received a 25% discount and FREE SHIPPING..

Truly awful and incompetent customer service + overcharge on S&H. Overall, I've had several bad experiences with them over the years. Some of their material are nice, but good luck if you encounter any problems and try to sort it out. In my experience their customer service responders have been either clueless and ignorant of the product, and/or unnecessarily rude and obnoxious to deal with. Find another vendor if you can.

Ordered something three years ago. I don't even remember what it was. However, once you are on their mailing list, you will be inundated with mailed catalogues! I've gone online and checked the appropriate boxes, but they continue filling my PO box. Make it stop!

Returning two pillowcases to Cuddledown has resulted in me deciding never to order from them again after many years of wonderful merchandise and service. Here’s what I experienced this week: (1) No return label was included even though the reverse side of the return/exchange form says: AFFIX LABEL HERE. (2) So I had to call twice to find out how to get a label. I was on hold for a very long time. The first rep. failed to send the label. The second rep. sent me a link to where I could print out the two-page label/return slip from the website. You would have thought I was returning gold bricks or a tiger. (3) Printing out the two pages sucked up a great deal of ink from my home printer due to all the bold text, lines, borders, QR codes, etc. (4) Now to repackage the set of pillowcases, locate an FedX office, and make that round trip, after paying Cuddledown an additional $10.95 for the label AND $2.50 for carrier imposed surcharge added to the $59.00 for the pillowcases and $16.49 for S&H.

This is not good customer service. It is disrespectful to customers. Customers shouldn’t have to do all this work to get two pillowcases ready to send back. The ultimate insult is that I had to pay $10.95 for the return label. And the instructions warn that a refund can take four to six weeks. BTW, the pillowcases are paler than they are on-line.

Sheets I ordered did not arrive for over a week- no shipping notification, nothing. They said they required additional information for credit card. I cancelled due to their inefficiency. This month my credit card was billed $18.26 as a repeating charge. I have received nothing from them and did not sign up for anything. DO NOT BUY ANYTHING from this company. Numerous other people on this website have had similar problems.

I am receiving unauthoized automatic $20 monthly bills sent to my credit card for some kind of "membership" that I did not enroll in.

I have bought several items from Cuddledown and have been pleased with their quality. However, a recent purchase required customer service intervention and they completely dropped the ball.

On 11/17 I ordered a comforter from them. After 11 or 12 days I wondered why there was no activity on this order. I reviewed my order, saw that I had mistakenly inverted the shipping and billing address. Called customer service to explain this and get it corrected. It was a somewhat painful call, as the agent seemed not to understand what I needed. Finally, I believed we had succeeded.

However, there was no subsequent update from the company confirming this change, and again the weeks went on.

I also could not locate my order number in their system (!) and finally assumed that this was going nowhere, and I purchased a comforter from a different company.

Yesterday I received a notification from my bank that $306 and some odd cents from a Cuddledown purchase had hit my card.

Back on the phone today to customer service. Again, a long song and dance, with the customary ‘I under, Miss X that you want to …’. Finally, I said, no, I don’t think you do understand. I want these charges reversed. Your products are fine, your customer service is very lacking, no communication whatsoever and I could not even locate my order in your system.

Yes, hate to say it, but it’s clear that Cuddledown outsourced their customer service and that alone exacerbates the communication problems. I would stay away from them.

A few years ago, I purchased an "oversized king" level 4 duvet from Cuddledown for roughly $1500. The duvet arrived and we used it, but it never had the loft or warmth of the lighter-weight Cuddledown comforter we replaced with it. This year, we purchased a replacement duvet cover and realized that Cuddledown sent us the WRONG SIZE AND WRONG COMFORTER in the first place. It is substantially smaller and substantially lighter (less fill) than it was supposed to be. This is extremely frustrating since, at this point, we are out of luck and really feel taken advantage of by a clearly unscrupulous company. I would not recommend them and will not purchase anything from them in the future. Caveat emptor.

AVOID CUDDLEDOWN and their fraudulent "VIP Service." I was a customer of Cuddledown for many years, however, no longer. They used to be a privately owned company and the majority of their products were of good quality, made in the USA. In 2013, Cuddledown was bought by "The Potpourri Group" and Cuddledown has become nothing but a fraudulent company. 95%+ of their items are from China: They like to use the term "imported," which is just a guise for "Made in China." $25 FOR SHIPPING, for even the smallest order. Their Customer Service is the ABSOLUTE WORST ON THE PLANET: It is the Customer Service Dept. from hell, talk about "Kafkaesque" -- what a nightmare. They are based in Asia somewhere and are of no help whatsoever. I could go on and on about the bad experiences I have had with them of late, but suffice it to say, do yourself a favor: Save your money, time, and avoid the aggravation; you can find nicer linens elsewhere at less cost. If I could give Cuddledown a "0" rating instead of a "1" star rating I would -- I wish I could give them a "- (negative) 25" rating. It's a racket.

This company has been REPORTED through GOV and also is under INVESTIGATION with the Bank (that’s how I got my money back since I provided all the PROOF). Don’t Trust this Company! SAVE YOUR MONEY! I NEARLY LOST ALL MY MONEY! Cuddlesdown is not trustworthy at all! Before they take your money they would be so friendly and answer any question. The moment you make a purchase and you money goes through, if there is any problems they purposely not get back to you, ignore all your emails and calls. It was weeks I waited for their reply and finally someone reply back to me they were extremely rude. Even now it’s been MONTHS still no reply, no one reaching out. Absolutely UNPROFESSIONAL! They wouldn’t take any responsibility when it’s their fault and I have provided proof! There’s a reason why they have such bad reviews online!!!!

If you’re a victim too, I advise you to contact your bank ASAP.

0 Star if I could.

I ordered online. Cuddledown let me order and pay for a King quilt and 2 standard shams. The order arrived: 1 king quilt and 1 standard sham. Now what am I supposed to do with 1 sham on a King bed? So I call customer service. I was told the shams were no longer available. WHAT??!! They sent an incomplete order that cannot be completed and expect me to be happy about it!!! Cuddledown obviously has no knowledge of or control over its inventory since allowed me to order 2 shams online. What a rip off! The incomplete order they sent will be returned in less than 24 hours of receipt. So now the second rip: 4-6 weeks to receive the refund of just less than $200. Trust me, I will be watching. I WILL NEVER ORDER FROM CUDDLEDOWN AGAIN. NEVER.

Cuddledown VIPs ripoff racket totally got by me. The amount they charge EVERY month is just high enough to slip under the radar on the credit card bill but adds up quickly.
Run away and do NOT join.

This company has good products but is a nightmare.

Customer service is handled by people whose grasp of English is minimal, and I have never been able to resolve any issues with them.

The so called rebate program is a total fraud and shoul be prosecuted. To get the rebate requires proof of order date yet the confirmations are undated and CD refuses to accept the date on the confirming email.
AVOID AVOID AVOID.

My order never arrived. The customer service rep said it had been cancelled, although I had never been notified. She said it was cancelled because the billing address was wrong. Seems they didn’t realize that DC and District of Columbia are the same thing.
Once we straightened that out, I was subjected to a long, aggressive, repetitive sales pitch for some sort of loyalty or discount program supposedly involving Walmart and other stores. I firmly said “No I don’t want it.” So she started the pitch all over again. It really felt like a colossal scam. I will be checking my credit card bill carefully.

I was unable to understand customer service rep and asked for a supervisor. I was told to call back if I had a bad connection. I finally had to explain that I didn't have a bad connection and I wasn't trying to be rude but I could not understand what she was saying due to her accent. I was extremely polite and felt bad that I had to say so... but after asking her to repeat so many times I had to ask for someone else....she wouldn't let me speak to anyone else, kept telling me to hang up and call back. When I asked again for a supervisor. Crickets... nothing after that, not even music on hold. I called back got the same rep, she asked me numerous questions about the order, billing address, shipping address, zip-code, zip-code 4 digit extension etc. I asked why she was asking for all the information on the order and was told she was 'verifying'. Reading all the comments below, I suspect I will be signed up for something I don't want... or worse fraud of some kind. This experience was beyond dreadful and gives me great concern. Also...the entire time we spoke I heard roosters in the background crowing. Where overseas is this customer service group? And why can't you speak to a supervisor if you ask for one. Why wasn't my order shipped to me? Why did I have to 'verify' so many things? I will NEVER, EVER order from this company again. I spent 2 hours on the phone. It was ludicrous. Don't buy from this company. It seems very unsafe. I will wait to see if my order ever shows up. Hopefully I will receive it and lesson learned.

Ordered a comforter and pillow shams on March 19, 2023. Received both shams as promised and a $40 shipping charge...ouch! April 1, 2023 called to inquire on the status of comforter. Was told it is back ordered 3-4 weeks. Asked why there has been no communication to this new status, and I was given an apology with a $5 concession shippung discount. While inquiring as to the $40 shipping fee, I was told that I prepaid for the comforter as well. Then I asked how the $5 concession discount was truly an inconvenience discount? The customer service agent didn't reply. Instead the phone line went dead.
Beware!

I am so upset with this company's customer service. I'm trying to figure out an issue with my order and I have been told I will be emailed this afternoon, then this morning each time never getting a response. Emails ignored... Looking at taking a legal dispute resolution now please be aware when buying

WORST COMPANY AND CSRs EVER!!
I placed my order on November 17, and was given an Order conf. # by Mae (CSR). My order NEVER showed! I gave them TWO WEEKS! I called and after 6 CSRS and a supervisor...found out they took my money and cancelled my order!! Crooks!! DO NOT SHOP HERE! Justine is a horrible incompetent supervisor. I will be contacting the BBB. Stay far AWAY!!

I ordered from Cuddledown some years ago and my bedding met my expectations. I used the
VIP option to get free shipping and a small rebate.
That went smoothly and I canceled the
VIP while it was still free. Usually I don't opt in for these "got ya" promos, but that worked as promised. In 5/2022, I bought some embroidered pillow cases and opted again for VIP. After innumerable phone calls and admonitions for me to wait until they are sure that their check is lost, I finally received my VIP check on 11/14/22.

Terrible, scammy, awful. They hook you into a "rebate" program, then make it impossible to collect your rebate. Have spent well over 3 hours trying to work things out. Last call - they hung up on me. Will report to consumer agencies. STAY AWAY!