Cuddledown Omdömen 

The company is not what it used to be 20 years ago.
Maybe it is Chinese owned? Definitely some corporate stuff. I purchased a fitted king sheet online for a clearance price of @$100. It charged my pay pal account (like I agreed), although 8 didn't know how much it would charge the account in the end. I was then informed that the basic shipping and handling was @$20 and tax was @$12. Somehow the purchase came out to $140. Definitely higher than a $100 fitted sheet I was looking at. Had I known all this EARLIER. I would not have agreed to any charges. I would just not have ordered the orpduct. Since I ordered it today and then decided to read the reviews, I am worried. I hope I get this in a timely manner and the product isn't bad, but I would not order from this company again. Better just to go to IKEA in person. Or anywhere, in person. After my order was placed, I was offered to be a monthly member by accepting a $20 a month charge (!!!!! Lol), and after I declined, I was offered an even 'better deal'. It felt like a cheap tactic. Like something from Temu. If you're going after the more affluent customers who will pay $100 for a fitted sheet, don't play with your customers using those cheap tactics. I just hope I get the product and am not ever going to order from this place again. It felt like the cries of a desperate used car salesman. But wait...before you go....but wait, there's more.....but wait. You get the picture.

I ordered a mattress cover from Cuddledown for my king-sized mattress. I measured the mattress before ordering to be sure it matched the measurements in the catalog. When it arrived, it was two inches too big all around. I'm guessing that is because it was made in Germany and measured in metric units. However, I think the company needs to be accurate in what they are advertising. When I called customer service about returning, the person told me I would be charged $12.95 for the return. I told her I did not think I should pay that as this was not my fault. She continued to repeat the cost and say they would charge it. There was never an apology for inconvenience or mis-advertising by the company, etc. I became so fed up that I cancelled the other part of the order that was on backorder. Upon returning I put a note in there about the shipping charge. I gave them two stars instead of one because the quality of stuff is good and they did refund me all of the cost of the cover except for $ .52. Why they kept that I have no idea. I will not order from them again. They are expensive so they should provide better customer service.

I ordered the Eucalyptus Jacquard king sheets and 4 standard cases on 'sale'....but the price was still exhorbitant....over $400++. They took weeks to arrive and after the first wash, before I even used them on the bed, they came out of the dryer wrinkled and rough textured. I dry my sheets for 10 minutes and then fold and hang them to dry to try to PREVENT wrinkles!
Definitely not the quality I expected,... and this will make me hesitant to order again. :-(

My 82 year old mother has been charged $21.77/mo for a VIP program. Her credit card records show she’s been paying it since 2005, over $5000! She has never received any benefit, not a penny. Cuddledown refunded 6 mo of charges , $130.62, when I closed her account. This is predatory sales of an elderly person!

Just about everything about my order made me cancel it 4 hours after I placed an order. A $157 purchase ballooned to $199 on my email confirmation. The tax rate was wrong (way too high), the standard shipping was $23 (ridiculous). Additionally, I signed up for Rewards membership for an additional 10% discount and free shipping, neither appearing on my confirmation so already charged me $199. I first wrote in online to cancel my order then also called. 20 minutes later, they said they couldn't cancel my order but could put a stop Shipping ticket but couldn't guarantee that. Likely, it will ship and I can return it for a refund. Unreal... Then transferred to Rewards to cancel that.. Couldn't find my account but wrote up another ticket to cancel and would confirm in 72 hours.
Bottom line: everything about ordering from this vendor sucks.

Customer Service is horrible! They transfer you over and over again. No shipment updates are provided whatsoever, it takes weeks if not months. You'd think you get better service for 2 expensive sheets.

I’ve purchased from Cuddledown before, which is why this experience has been so disappointing.

I recently ordered a down comforter that cost nearly $1,000. For a product at that price point, I expected excellent quality. Unfortunately, the comforter leaked feathers from the very beginning.

I followed the instructions provided in the automated customer service response and returned the item. After that, I heard absolutely nothing from the company. No acknowledgment, no update, nothing.

I emailed customer service multiple times and received their standard automated response. I then called and was told my issue would be “escalated.” Again, no follow-up.

After weeks of silence, I ultimately had to involve my credit card company to resolve the situation.

Looking back, I really wish I had read the many negative reviews about Cuddledown’s customer service before making this purchase. Based on my experience, once something goes wrong, getting any meaningful support from this company appears to be extremely difficult.

Cuddledown Rewards Program: Membership $19.95 a month, claim processing 2-4 weeks after you submit, extended processing to extend membership fee collection. If claim submitted incorrectly, you wait ANOTHER 2-4 WEEKS TO FIND OUT, ANOTHER $19.95.
Bait and Switch. Cuddledown Rewards: Avoid. Claim processing not explained until two links later. Did you make a mistake with claim? You will not know until claim processed then you have to submit another claim and wait another month, etc. etc. Phone assistance unable to tell if claim wrong, you have to wait. I think Cuddledown Rewards extends processing time to make additional Monthly Membership Fees. $19.95 each month. Purchase was at Cuddledown Store Freeport Store. Shipping Charge for UPS GROUND ECONOMY to California $20.99. 5.5 lb package, not oversized. So unless you shop MONTHLY at the stores it makes no sense to belong to this program. Also agents give out different information on claim processing time, on agent "10 Days", another agent "2-4 Weeks, up to 90 Days" - spoke to Supervisor she ( Ms Jazz ) said she would enlighten the "90 Day" agent. Bad practices, not clear on processing time, and on each corrected claim it is an additional 2-4 weeks.

The item was too big
Returned for exchange
Was simply credited, never exchanged and never let me know what was happening.
Charged 7.99 shipping but then 13 plus for return shipping and told that I could reorder and pay again shipping

Never again

Was told my order couldn't be found. Tried to speak to a supervisor and was disconnected. Ultimately the order was found and sent and my credit card charged, only after I bought a similar product from another company. Cannot get in touch with anyone who can
help me.

Substandard quality and terrible customer service. I have returned 2 out of 3 items the next day after receipt because they were of terrible quality, impossible to use. Return policy is 30 days. I received no refund or acknowledgment of the return for 1 month. In the meantime, I have emailed the cuddledown inquiring about the status of my return. Nobody responded or even acknowledged the email. After waiting for over one month, I filed a complaint with Better Business Bureau. I received a phone call 2 days later demanding that I produce a tracking number of the return shipping. As I was driving at that moment, I asked them to call me in 2 hours so that I can give them the tracking #. Of course, nobody called.

Ordered a sheet and pillow case set in Sept. and somehow a duplicate order was processed. I notified them well in advance of the ship date, but they said they couldn't cancel one of the orders since they had already been processed (but not shipped). I returned the duplicate, and it has been over two months and still no credit. They say they have not received the return yet. I doubt I will ever see the credit. These people are terrible. Do not order from them.

I placed an order over a week ago, it was supposed to be a birthday gift for someone. I was hesitant given the price, but I have waited over a week with no update. I decided to call customer service. She then proceeds to tell me they need to verify my shipping and billing address, which I already provided when I placed the order and also wanted the 1-800 number on the back of my credit card. She claims this is 'just part of their process' and that there were no issues in charging the credit card. I never received an email from the company, if I hadn't called I'd still be waiting. Will likely return the pillow just based on this experience. I basically wasted my time reiterating the same information they already have. they claim once I'm a reoccurring customer they don't need to do the same process. I've never heard of an online order process like this and honestly don't recommend. the woman on the phone was rude as well.

Wrong item was sent. Still waiting for the refund for the items I did not receive.

Within two hours of placing an order for items that were "in stock" I received a confirmation stating that the majority of the order was on backorder. The shipping costs were outrageous and they were FedEx Post (USPS). Surcharges assessed for fuel they said were from the shipping company. Fuel surcharges when the cost of gas in down? SHYSTERS !) I called and told them to cancel and they told me I should choose another color for the sheets and some of the items were ready to ship. I said to cancel the order. These people are the WORST. I know they are not going to cancel the order.

I placed an order on 17 October. Fedex allegedly received it then. As of 20 October it was in Boylston, MA-- and remains there. When I contacted Cuddledown I was told I would get it by 28 October. That's today. CD Customers service is dreadful. I won't place an order with them again.

I purchased a very expensive 800in3/oz soft pillow about 6 months ago. I have been away with my work so only really started to use it when I came home about three months ago. At first it was very comfortable, but over the past month or so it has gradually lost all its fluffiness and has absolutely no support. I could literally fold it in four it is that limp. Considering the retail price was £200+ I find this really poor. It is now not worth laying on, I might as well be sleeping directly on the mattress. I am now looking for a new pillow, but I will certainly not be going back to Cuddledown. I now know why their pillows never feature in the independent reviews for best soft pillow! Take my advice if you do not want to waste a significant amount of money, DO NOT PURCHASE from this company, take the advice of the independent reviewers and look elsewhere.

Cuddledown states the product is made in the USA. That is not true! The sheet I received is a product of Pakistan (the fabric) and sewn in China. I never would have purchased this had I known this. It's called "bait and switch". In addition, the sheet is supposed to be 100% cotton. It is not, looks and feels like a poly/cotton blend. This is being returned.

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Sheets unraveling at corner seems after 1 wash. Also they don’t allow an account to be set up and have not allowed this for years . Very strange. I do remember at the end of my purchase it said you could set up and account but something did not work and there is no “Sign in” on the website. You cannot keep track of what you have bought

I like their products, but they're too expensive. When I placed my order I was encouraged to join "Cuddledown Rewards" to get a rebate on shipping charges (which are high) plus a 10% rebate.

This process was lengthy and confusing. They don't tell you at the outset that you get a 30 day free trial, and then are charged $19.99/month. When you're signing up they try to hide this info.

You don't get the discount when you place your order. You have to go to a different site and enter lengthy, detailed information including the amount you are charged for shipping and handling. Your order confirmation receipt doesn't include this info, and I couldn't find it on their website, so I had to call them and ask a rude employee how much I had been charged for shipping in order to complete the form.

Now I have to follow up and cancel my membership to Cuddledown rewards before 30 days in order to avoid paying the $19.99 fee.

This whole process has taken about an hour, and will take even more time in the future.