Eden at the Borough store was incredibly helpful. Going above and beyond to make sure I could get my glasses in a timely fashion, allowing me to have them in time for my work travel. Supportive and re... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This time round we used the Borough branch in London and struck gold when Eden took over my enquiry. As a Cubitts customer I know how much the company pride themselves on their efficiency when hel... Se mer
Loved this place. I went to the Borough branch, recommended by my son, and was really impressed. The optician who did my eye test - I think her name was Lu - was so informative and thorough. Much bett... Se mer
I have used Cubitts for over 10 years and have recommended them many times. However, after 2 of the same model of frames snapping during a standard clean after only a few years, I won’t be back.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We were founded in King’s Cross, London, in 2013. We make men's and women's prescription spectacles and sunglasses. Each of our frames is handmade the traditional way, going through 50 stages of production before they are ready to adorn your face. Our London workshops also offer full eye exams.
Kontaktuppgifter
The Yard, 6 Blundell Street, N7 9BH, London, Storbritannien
- 0207 683 6369
- info@cubitts.com
- cubitts.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 89 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I love my 5 pairs of cubbitts Panton
I love my 5 pairs of cubbitts Panton glasses. Always great service in the shops in Borough Market and Leeds.
I just wish they did a blue torteshell in the panton. That would be my next purchase
Superior products and Rolls Royce…
I just picked up my fab new glasses from Cubitts, Goldborne rd. Notting hill. I had a most pleasant, supportive and efficient experience from everyone there; Varman, Clementine and Flo, front of house, and Sandhya, optometrist. I’m very impressed at their range of gorgeous styles, and how many options they offer. I need a particularly narrow size which they have plenty of choices of, all so covet worthy! Sandhya listened to my individual experiences with glasses and got things spot on. They were ready super fast, and I’m delighted. Their packaging is simply gorgeous, including a trendy case and high quality tote. 😁 Thank you Cubitts.
I love visiting the…
I must be honest I love visiting this shop. It's well designed and laid out and the staff are a delight. The product is also exceptional, beautifully made and so very well considered all round.
Brilliant service
December 2025.
Visited the Cambridge Store for an eye test and purchased some prescription glasses . 5 days later my glasses were ready for collection. Super service and brilliant choice of quality contemporary frames.
Best Glasses Ever!!!
About a year ago I bought my first Cubitts glasses — the Judd — and I’ve loved them ever since. I get so many compliments when I wear them and they always make me feel confident.
Last week I ordered the Dalmeny, which arrived today, and… wow. Everything about Cubitts feels so thoughtful and luxurious. The glasses are beautiful, and even though I had forgotten how nice the packaging was, it still exceeded my expectations.
They’re doing amazing job!
On to my third pair of Cubitts
on my third pair of Cubitts - as always, your quality is great, your people, in retail locations that Ive visited (Marleybone, Soho and NYC) are always excellent, your delivery quick and style unmatched. Well done Cubitts!
Lovely staff and the best glasses!
I went to the Cubitts in Borough, London this afternoon. The two women were so lovely, welcoming and knowledgeable. I was able to choose my glasses in a nice calm environment, with great advice from the staff on sizings and what suited me. Thank you both!
Top notch customer service and fabulous glasses
Adam and the team in Brighton were fantastic. It has taken me a little while to get used to my new glasses, but I absolutely love them. Adam took lots of time with me and nothing was too much trouble. I love the little touches like emails making me feel like I was part of the creation process, through too fierce and fabulous being engraved on the inside of my frame and the lovely leather case. ( loving the tote too!)
Everyone was very helpful and friendly
Everyone was very helpful and friendly. My appointment was informative, and the staff member I interacted with was very kind and supportive.
Excellent service and advice from Hari…
Excellent service and advice from Hari Jermyn St.
Top quality customer experience and…
Top quality customer experience and product. Very thorough eye examination that was engaging and not rushed. Resulting new glasses arrived extremely quickly and delighted.
Cubits for the win
From ordering to picking up, the process was seamless and a delight. Of course I went in thinking I knew what I wanted but with the abundance of suitable options the staff was insightful in helping me select the perfect pair.
The service was great and the manager…
The service was great and the manager went out of his way to get the lenses made in time for me to collect my new glasses before I went away, remarkable customer service.
The staff are absolutely fantastic
The staff are absolutely fantastic, plus they have a fabulous collection of Spectacles and sunglasses 😎
Fabulous experience
The lady who did my eye test at your Hampstead store was fabulous. After doing all the tests, she sat down with me and talked me through every scan and result. It was £65 well spent.
Fantastic experience
Fantastic experience! Dipa is the best at what she does! Fabulous all around! Thank you!
⭐️⭐️⭐️⭐️⭐️ My new friend Carly! Outstanding service from start to…
⭐️⭐️⭐️⭐️⭐️ Outstanding service from start to finish. The team at Cubitts are knowledgeable, friendly, and clearly passionate about what they do. The experience felt personal and relaxed, with expert advice that made choosing frames easy and enjoyable. The quality and craftsmanship of the glasses are exceptional — stylish, comfortable, and beautifully made. I wouldn’t hesitate to recommend Cubitts to anyone looking for great eyewear and even better service! A follow up email from Carly added a friendly/family touch how many brands can pull that off?
Great specs but please fire DPD!
Great glasses (I’m on my sixth pair) but you need to change couriers - DPD’s utter incompetence is making you look bad and causing your customers to consider shopping elsewhere (as in somewhere the courier actually takes the glasses to the address on the parcel). DPD has screwed up the delivery on my last two purchases. This time, I got a ‘sorry we missed you’ message, accompanied by a photo of a house elsewhere in the village. Fearing the worst, I instead opted to collect from a nearby collection point. I’ve just checked the order and DPD, in its wisdom, has instead elected to return to sender. So no glasses, a complete waste of my time and now the hassle of chasing up with Cubitts. Seriously, pick a courier that can actually find addresses, actually deliver parcels and stop infuriating your loyal customers!
The glasses themselves and service from Cubitts would be a 5 but dragged down by their [poor] choice of courier to partner with.

Svar från Cubitts
I can’t praise Cubbits enough.
Cubitts produces the most fabulous glasses. They offer an excellent array of styles to choose from, with exceptional value. The presentation of your new eyewear package is very much appreciated—I love the little extras. The quality of the materials is of a very high standard, and their customer service is incredible (if you are reading this, Kyrene, thank you once again.) Many companies forget how vital aftercare is; it’s what keeps a customer coming back. I’ll never use anyone other than Cubitts.
Best customer experience ever
Best customer experience ever - I would highly recommend Cubbits. I saw several different people over a few visits and all of them were highly knowledgeable, professional, friendly and able to give practical advice.
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