Cubitts Omdömen 

Ordered a Cartwright clip-on on July fourth, over ten days ago. No order update since purchase. Customer service is unresponsive, the website chat is unhelpful AI, and emails go unanswered. For a simple order, this lack of communication is unacceptable. Very disappointed with the service.

I have had previous good experiences with the company dating back many years. But latest order has not been fulfilled after 2 weeks. I sent some old frames in to be refreshed and re-glazed and I’ve emailed the company asking for an update and they’ve not replied. Have a bad feeling my frames have been lost.

I tried the online chat too but it’s just AI, you can’t speak to a real person.

Right now I’m £200 down and I’m none the wiser as to the status of my order or where my frames are.

Avoid.

Had an eye test at the Jermyn St store, and have to say superb service from start to finish. They guys there are first class. Very friendly and knowledgeable, without being too pushy. Great choice of frames and excellently made. Have been using Cubitts for 5 years now, will not use any other frames.

I've been a client of Cubitts for over a decade, and would not recomend any other store in town! This is not just great service, but lovely people that love what they do, priceless!

Picked up my new glasses yesterday from the Spitalfields branch. The Experience was truly excellent, from the staff to the well designed packaging everything was perfect and the glasses are fantastic too.

Excellent service from start to finish in Cubitts Spitalfields. Megan was so patient, making sure my frames fit perfectly and adjusting them until they were just right. I'm delighted with my glasses and would happily recommend this opticians.

Cubitts were really good. I ordered many pairs of glasses from them. Usually I’d have the pair in the week. It’s all gone downhill. I bought a pair of clip on sunglasses 8 days ago (2nd July) Not prescription. Clip on’s. Asked for an update. They might be ready August 5th. I’ve asked for a refund. Their timeframes are now broken. And no warning!!!!

Update: Had a right old moan. And they’re on their way. So credit to Cubitts to being at least responsive to complaints, unlike other companies I’ve dealt with. It’s a relief really because their product is very good, hopefully just a bad patch for them.

Have used Brighton, Edinburgh and Coal Drops and had excellent customer service in each one. The staff are so friendly and really helpful, they will give you honest truth on what glasses will or won’t suit you and what colours to pick. You can tell they really care about the brand and ensuring you get the right look/fit.

I needed a replacement lens in a set of glasses that were only a couple of weeks old. One lens had a scratch, my fault.
I was horrified to be told that it would cost £300 for a replacement lens and that they had to replace both of them even though only one had been damaged, the other was still pristine. That was their policy and they refused to consider only replacing the damaged one.
Beware, they have excessive out of proportion charges for a simple repair and are basically price gouging a customer that they know has little or no choice.

Bought the expensive Barlow titanium frame and the nose pad (built in the frame, also titanium, one single piece) just snapped after only 3 years! I spent £450 on the glasses and they're broken already! Went back to the shop and they asked me for £125 to repair it! When they adjusted the nose pad in the original shop they used a machine to bend it. Went to another shop after 3 years and she bent it with her hands in front of me. I think this was wrong and must have caused the damage. The fact is that I was told that I have to pay £125 to soldier the piece.

As a makeup artist I take eyewear seriously. I need pinpoint accuracy for lash applications and the finest liner so my vision has to be crisp, plus working in fashion means that any facial furniture has to be chic and work with my retro 70s rock chic look. I love Cubitts unique frames. People constantly stop me in the street and ask where my cool glasses are from. Their eye tests are state of the art and detect issues that other opticians will miss. The after sales care in the Spitalfields branch (where I got the frames too) is great; I can pop into store to get a free top up of their lens cleaner and they will adjust/tighten my glasses and professionally clean them so they look brand new at no extra charge. That is service!

I have been wearing glasses and contacts since I was 16 years old and almost 35 years later after countless appointments and assessments I have yet to find anyone as courteous efficient thorough and experienced as Cubitts in Spitalfields
The attention to detail the efficient and wonderful staff made the experience memorable to say the least
It felt more like John and the crew were family and the inviting warm friendly atmosphere is the very reason I would highly recommend Spitalfields branch of Cubitts and have recommended to so many friends and family
My frames are stunning too by the way love the unique and sturdy designs
Thank you guys enormously already looking forward to my next appointment
Keep doing whatever you are doing
Flawless service

I couldn’t be happier with my experience at Cubitts.

From the moment I walked in, every member of the team made me feel genuinely welcome. I went back several times to have my glasses adjusted (probably more than most customers!), and every single visit was met with the same patience, professionalism, and kindness. At no point did I feel like I was being a nuisance—they always took the time to make sure everything was absolutely perfect.

A special thank you to Lily, Aiden, and Anna, who were all outstanding. I’d also like to thank another member of the team whose name I unfortunately didn’t catch. They were all incredibly patient, professional, and courteous throughout my visits, and they made me feel just as welcome as everyone else. Their knowledge, attention to detail, and genuine care for their customers really set them apart.

Thanks to their advice, I ended up with two fantastic pairs of glasses—one acrylic frame and one titanium frame—and I’m absolutely delighted with both.

It’s rare these days to come across customer service that feels so personal and sincere. The whole team should be incredibly proud of the experience they provide. Thank you all for your patience, your expertise, and for making what could have been a stressful process such an enjoyable one.

A well-deserved 5 stars. I wouldn’t hesitate to recommend Cubitts to anyone looking for beautiful eyewear backed by truly exceptional customer service.

Sincerely,
Benny

Notting Hill branch - What a breath of fresh air for glasses wearers! Great choices of styles with efficient sales staff - If Florence is there when you are in go and see her!

The glasses themselves are amazing. I have changed on to verifocals and the quality of the lense is really good. Best glasses yet.

Great Support by choising the right model and also repair my old one!

Very efficient and friendly team at the Notting Hill store. Flo was very helpful and patient as I tried different frames and the optician explained clearly what was happening with my eyes and how best to maintain eye health.

Great customer service, I made an error with my order and they rectified it so quickly
And got my new pair of glasses out so early. Plus there framed are such good quality

​I recently visited and bought a pait of glasses at Cubitts in Notting Hill and I couldn't be happier with the whole experience. The staff was incredibly welcoming and professional. I was particularly impressed by the eye test—they are incredibly thorough, meticulous, and precise, making sure every detail of the prescription was absolutely spot on.
​The team took their time to help me find the perfect frame for my face shape. Their glasses have that perfect balance of classic and modern, and the quality feels premium. Highly recommend!

Absolutely wonderful employees, fixed my sunglasses. Very responsive, I recommend!