Consigned Sealed Delivered Omdömen 

A big thank you to Regina and Hannah!
Had a really great experience and would highly recommend it.

I got some really nice deals. Would like to give special credits to Regina and Hannah for being so lovely and helping out with all my queries.

Definitely would recommend this website and their store.

I've now issued a county court claim against this company, they have not responded so I guess I'm going - reluctantly - all the way and I suggest others follow.

I have now been paid following the court claim - they are correct that my account is now clear - but not before action taken and I urge anyone else in the position to do the same. A very sad way to do business.

I cant get to the stores, but love having interaction via Tiktok live. French lady Lor was showing me around the Marylebone Store today via a live, she was brilliant, and the other lady also tried some products on for me. These girls are amazing, nothing too much trouble. I have purchased from the store via Tiktok previously, everything was perfect, very prompt delivery. Highly recommended buying, and Lor was so helpful. Look forward to many more Tiktok lives.

Terrible Experience with CSD! I consigned my Burberry bag with CSD in June last year. They sold my bad probably in July or August but I never received any order update regarding the sale, nor was I notified of the amount the bad was sold for. I contacted them in October and was told the bag was already sold. But there is no payment. Since then I have sent countless emails and made so many phone calls. Almost all of the emails were ghosted. Each time I phone the customer team, the staff told me they will ask the sales/accounting team to prioritize my payment. BUT NOTHING EVER HAPPENS! Starting this year I have been calling the customer team every week, only gotten the same response that that's the best they can do.
I would give a 0 star review if that's an option. Seeing all these reviews that they don't pay their consingers I literally wonder why CSD hasn't gone out of business.

I have been chasing CSD weekly for 7 months for payment of items I consigned in November 2024, all of which I've been told have sold. During this entire time, I've been met with nothing but delays, vague responses, and repeated assurances that "the sales team is aware" and will follow up - which never happens. At this point, I feel completely robbed. This has been one of the worst customer experiences I've had — avoid this company at all costs.

This shop is, at best, just a scam.

They'll take your goods very politely and smoothly, and then you will never hear from them again. If you're lucky and you get through to them, say, after it's been 6 months without a word from them, they'll just make you go round in circles, and you won't be able to get your money.

I suggest starting legal proceedings against them after two weeks from the date you contact them, because if they don't return your goods or money by then, they never will.

I normally never leave negative reviews, but I genuinely had no choice in this case. I am completely appalled at how terrible my recent experience with CSD has been.

Despite the return period for my Barbara Bui coat ending over a month ago, I still have not received my payment. I have followed up formally multiple times and have received absolutely no response from the Accounting Department. While the Consign Team has been kind and apologetic, unfortunately no progress has been made. Payments were often late in the past and required chasing, but this situation is on another level entirely.

To date, I still haven’t been paid, and the only response I continue to receive is that the matter has been “passed onto the relevant departments.” This has been ongoing for weeks with no resolution and no accountability. This is completely unacceptable and does not reflect a professional standard of business conduct.

I am extremely concerned by how this has been handled. Until my issue is properly resolved and I receive the payment I am owed, I will continue to leave reviews to warn others and take legal action.

— Dila

Not surprised to see I’m not the only one struggling to get paid by CSD after consigning with them and selling a few items back in 2024! They would not confirm how much my items sold for (some items were missing from my account), and keep feeding me promises that they are in touch with the “Sales team” who will get back very shortly. It’s been like that for months with me constantly chasing. Like others I’m considering legal action. Shame on you CSD! Not sure how they are still operating.

I can only blame myself as I should have checked reviews before using this company, if I did I would have never used them as clearly my experience is not a one-off and CSD have no desire to improve customer experience based on the plethora of negative reviews they have already received to date.

I contacted them to enquire about 2 pairs of shoes I had on consignment with them - neither had sold (or so I thought) so I was requesting to arrange a collection to pick them up. After a chaser email and phone call I was surprised to be told only one pair of my shoes was available to collect, when I enquired about the other pair I was told they had just sold recently (convenient!) and I can expect a statement and payment for them once they passed the returns period.

Well, over a month has now passed and after asking numerous times for a sales statement or at the very least to be told how much MY shoes were even sold for, CSD are now completely ignoring my emails & calls.

I've been extremely patient before taking this online but to completely ignore a customer who is asking about payment is shocking. If they think this any way to conduct business I'm very surprised they're still operating - I certainly will never use them again and will be informing all of my friends to steer clear. If someone from CSD is reading this - I suggest you contact me as soon as possible with an update about my sale before this is taken further.

CSD does neither communicate nor pay their consignors in accordance with their contract. Despite many emails and phone calls, their accounts team does not respond, does not update the sales spreadsheet, uses vague terms like "TBC" regarding outstanding and long overdue payments to consignors for high value items like Chanel bags. I consigned several high value items to them and am still waiting to be paid for several of them months later. It feels like theft as I neither have the items not the money owed.
I now have to take legal action to recoup my money.
I can't understand how such a company is allowed to keep trading. And apparently I am by far the only one with this distressing experience.

I would give this company zero stars but it doesn't seem to have this option. I have been trying to get paid for one item that sold since October 2025. Despite several emails, the sales team is non responsive and I wouldn't recommend CSD to anyone. am STILL waiting!

This is unfortunately my second review - I am owed over £750 from items that have sold, some over 9 months ago and I still have not been paid. The customer success team is very kind and polite but sadly no progress has been made. It is very frustrating since CSD is otherwise a wonderful business.

Excellent purchase, goods arrived promptly & in excellent condition. Great communication.

Very disappointing service.
I have been chasing the CSD team for over three months regarding outstanding payments. Every time I follow up, I receive the same vague response with no concrete timeline or resolution.
The service used to be great when we first started working together, but over the past year it has deteriorated significantly. I now have to repeatedly chase just to get any kind of update, which is extremely frustrating and unprofessional.
Reliable communication and timely payments are essential, and unfortunately this has not been my experience for a long time now.

Amazing sales team. I also love the unique pieces sourced. Overall, great shopping experience

I have emailed CSD several times to ask if my account could be credited with my sold items, and consequently have the funds owed to me, but as of today, it is still showing as no sales- but i was advised that all my items bar one have been sold,
They have had my items since October 2024, and I am seriously fed up with them, they are quick enough to take consignments, but absolutely appalling with customer service, unlike other consignment agencies I have used.
If nothing happens very soon, I may have to seek legal advice, I see that I am not the only one here who is unhappy and to be honest- a bit sad!

[Update- CSD have finally been in contact, and have paid me what they owed, it is a shame, however, that it took for me to post on here for things to be resolved.
Sad that this has not been a pleasurable experience,]

Do not give anything to be sold with this company. I’ve been trying to get payment from this company for 6 months even though they have confirmed the sale in writing

I consigned a bag with them a year ago. Did not hear anything, but did see it on sale in their Marylebone shop. Mailed them in October to ask if they still had it, they replied it had been sold. Several mails since then saying they were dealing with it but no payment yet. Do not leave your valuable items with them, this is not a reliable company. Update: after several mails they paid me for this bag.