The worst experience ever with a CUSTOMER SERVICE AND ACCOUNTING TEAM. I chased every week for 2 months for an update on the status of the payment, and I only received it today (after several calls... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Do not consign your items here. They do not pay you. I left a sweater for consignment in February, that I asked an update of in August. I was told that the item had sold, but now it is October... Se mer
Negative five stars, if I could. I can’t agree more with other customers who review csd as scammers. Over a year since I consigned - repeated phone, email, in-person follow ups and the responses hav... Se mer
I cant get to the stores, but love having interaction via Tiktok live. French lady Lor was showing me around the Marylebone Store today via a live, she was brilliant, and the other lady also tried so... Se mer
Företagsinformation
- Butik med begagnade kläder
- också i
- Butik för modeaccessoarer
- Butik med handväskor
- Butik med vintagekläder
- Klädbutik
- Skobutik
Skrivet av företaget
Consigned Sealed Delivered (CSD) is a sustainable store for buying and selling women Pre-Owned Authenticated Luxury Designer vintage clothes, bags, shoes, accessories & jewellery
Kontaktuppgifter
Unit 101, Avro House 7 Havelock Terrace, SW8 4AS, London, Storbritannien
- 020 7720 2000
- Support@csd.shop
- csd.shop
2,4
Dålig
890 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 40 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bought several items from Laure
Bought several items from Laure, she is incredible and helpful, nothing is ever too much and she really knows her designers!
The French accent sells the items on its own!
7 januari 2026
Omdöme utan inbjudan
Svar från Consigned Sealed Delivered
Thank you so much for your wonderful review! We’re thrilled to hear that Laure made your experience so special with her incredible knowledge and can-do attitude. Her passion for designers truly shines—and we have to agree, that French accent is pretty irresistible! We can’t wait to welcome you back for more fabulous finds. 🇫🇷👗✨
Avoid selling your items with CSD!!
Avoid selling your items with CSD!!! CSD sold my coat and then failed to pay me the money owed. Let that sink in. They took ownership of my item, completed the sale, and kept the proceeds.
This is not a delay. This is not a misunderstanding. This is a complete failure to act with even basic integrity. Selling a customer’s property and not transferring the payment is unacceptable and deeply concerning.
I have spent far too much time chasing money that should have been sent immediately. The silence and lack of urgency show exactly how little CSD cares once they have made their profit.
If this is how CSD operates, potential customers should think very carefully before trusting them with valuable items. Handing over your belongings should not come with the risk of having to publicly expose a company just to get paid.
I will not recommend CSD to anyone and I strongly advise others to avoid them!!!
7 januari 2026
Omdöme utan inbjudan
Svar från Consigned Sealed Delivered
We understand why this experience was upsetting and appreciate you sharing your perspective.
Your coat was sold, and the payment has now been completed. While the proceeds are normally settled automatically once the returns window closes, this case was impacted by an internal settlement delay that should have been addressed sooner and communicated more clearly.
We recognise that the time and effort required to chase this was frustrating, and that is not the standard we aim to uphold. If you would like written confirmation or any further clarification for your records, please contact us directly and we will respond promptly.
When I first used their service it was…
When I first used their service it was great. You would see your item sold and you were paid within the terms.
However, I have items sold since last Summer and not paid and some more recent items they should have been easy to reconcile and settle, as the shoes were sold within weeks of consigning.
I have asked on several occasions now if they are having cashflow issues and have been told no. So clearly incompetent systems and processes. They get the cash on the day of payment. Once the returns period is over. It shouldn't be that hard to match the sale to the consignee as we all get a PDF receipt of their offer prices, etc.
I cannot give an exact date of the experience as it has been ongoing.
1 september 2025
Omdöme utan inbjudan
Svar från Consigned Sealed Delivered
Thank you for sharing this — we understand how disappointing it is when an experience changes over time.
To clarify, the items you’re referring to were sold and the outstanding balances have now been reconciled and paid. While sales and payments are normally aligned within the agreed terms, this case was affected by an internal reconciliation delay, and we accept that it should not have taken this long to resolve or required repeated follow-ups from you.
We appreciate you taking the time to explain your experience, and if you’d like any documentation or confirmation for your records, please feel free to contact us directly.
I consigned over 20 pieces with CSD…
I consigned over 20 pieces with CSD back in August and September. Despite my multiple phone called to the head office, I have yet to receive any updates from the accounts department on my sold pieces.
I see that my items have been sold and still no replies, still no payments, still no sales reports.
Are you running you running a fraudulent business? This is now getting out of control.
Sadly, I had not read the reviews online and all the sellers are saying the same thing. Do NOT consign with this store all it will bring you is stress and following up with a business that is an utter scam.
I believe they are using any funds made from us to support their stores in high rent areas or to get themselves out of debt.
I let the customer service department know that they will be contacted by my legal representatives today and if not paid by Monday I will escalate this matter.
20 december 2025
Omdöme utan inbjudan
Svar från Consigned Sealed Delivered
Hi — thanks for raising this, and we’re genuinely sorry for the frustration this situation has caused.
We’ve tried to locate your account so we can resolve this, but unfortunately we’re unable to identify you from the reviewer name used here. We also submitted a Request for Information (RFI) via Trustpilot asking for details so we could investigate, but didn’t receive a response.
If you could please email support@csd.shop with your full name (or the name the item was consigned under), we’ll be able to locate your account immediately and sort this out for you as quickly as possible.
We absolutely want to resolve any outstanding issues and appreciate your help in allowing us to do so.
Do not sell with Consigned Sealed…
Do not sell with Consigned Sealed Delivered, they will not pay you! They break their own terms of contract every time they pay out or rather the lack of paying out. I have had 3 items still waiting to be paid out from end Aug/begin Sept 2025, it’s now January 2026! Have emailed, called, whatsupped, gone on social media, they have promised payment since November but still nothing.. feeling so frustrated, do not know what else to do other than taking a CCJ against them which will be costly for me.. do not trust this company!
5 januari 2026
Omdöme utan inbjudan
Svar från Consigned Sealed Delivered
We’re really sorry for the frustration you experienced — we understand how upsetting delays like this can be.
You have now been paid in full, and you no longer have any items consigned with CSD.
While we regret that the process took longer than it should have, we do appreciate your patience and are glad this has been fully resolved. If you have any remaining questions or need documentation confirming closure, please feel free to reach out to us directly.
Wishing you all the best moving forward.
Do Not consign with CSD
I consigned my classic channel bag , a couple of Louis Vuitton bags , Gucci trainers , fendi high heel mules etc. All sold showing in my CSD account since July 2025 . I have sent numerous emails , calls , they promise to pay , I have still not received a single payment . This has been so stressful that it has started affecting my health . I have now filed an online money court claim which I had to pay £200 for the online fee . Just want to say to CSD company that what goes around comes right back , all the reviews are innocent people being treated poorly almost like we are all being defrauded it’s not fair and unacceptable, hopefully justice eventually will be served and all of us will get our money back with interest .
9 juli 2025
Omdöme utan inbjudan
Svar från Consigned Sealed Delivered
We’re sorry to hear how stressful this experience was for you and understand how upsetting it can feel when things take longer than expected.
We can confirm that this matter has now been fully resolved and that you have been paid in full, with no outstanding balance remaining on your account. We regret the frustration caused by the delays and the impact this had on your experience.
If you need any written confirmation or have follow-up questions for your records, our team is happy to assist directly.
Wishing you all the best going forward.
THIEVES
I gave in 3 items back in August 2025 and after COUNTLESS emails I'm still yet to be paid. I have no confirmation as to how much my items sold for, and other than saying they can't give my items back (because they have supposedly been sold), I have not received payment. I will be escalating this to court as it's either theft of my items as they're being withheld from me against my will, or it's fraud as I haven't been paid as per the agreement.
2 januari 2026
Omdöme utan inbjudan
CSD sold my items and did not pay me…
CSD sold my items and did not pay me for them despite email confirmation of the sales. I visited the store, phoned, emailed, wrote a letter of complaint and all blanked. You have been warned!
1 november 2025
Omdöme utan inbjudan
Svar från Consigned Sealed Delivered
Thank you for bringing this to our attention.
Your items were sold, and the outstanding payment has now been settled. The delay was caused by an internal administrative issue, and we recognise that your attempts to follow up should have been acknowledged sooner.
If you require confirmation of payment or have any remaining questions, please contact us directly and we’ll respond promptly.
Do not sell with them
Awful experience. They owe me money since July and still haven’t paid.
They stoped answering my emails and phone calls didn’t help either. I’m going to have to go to small claims court now.
19 december 2025
Omdöme utan inbjudan
I was only informed after emailing them…
I was only informed after emailing them that my item was sold back in September, i haven't received any payment and its December. I have been emailing them and they have been saying that they will inform the sales team and get back to me every time, it has come to the point where they don’t reply any more. To anyone considering selling an item through them please reconsider. There are other companies far more trustworthy.
15 december 2025
Omdöme utan inbjudan
Svar från Consigned Sealed Delivered
Thank you for taking the time to share this, and we’re genuinely sorry for the frustration caused.
You’re absolutely right that communication should have been clearer, and we apologise for the delay in keeping you informed. To clarify, your item was sold and payment has now been completed. The delay was due to an internal processing issue, which we acknowledge should have been handled more proactively on our end.
This isn’t the experience we aim to provide our consignors, and we appreciate you raising it so it could be resolved. If you have any further questions or need confirmation of anything at all, please don’t hesitate to email us directly and we’ll be happy to assist.
CSD do not pay out client!
CSD do not pay and it is theft! They have sold some of my pieces one year ago and though I have constantly been chasing them, they still have not paid me. No one answers emails or follows up, and there is no customer service at all. Stay away!
8 december 2025
Omdöme utan inbjudan
No Payment Received
I have been corresponding and waiting for months to receive payment for three items I left on consignment.
7 december 2025
Omdöme utan inbjudan
Svar från Consigned Sealed Delivered
Hi — thanks for raising this, and we’re genuinely sorry for the frustration this situation has caused.
We’ve tried to locate your account so we can resolve this, but unfortunately we’re unable to identify you from the reviewer name used here. We also submitted a Request for Information (RFI) via Trustpilot asking for details so we could investigate, but didn’t receive a response.
If you could please email support@csd.shop with your full name (or the name the item was consigned under), we’ll be able to locate your account immediately and sort this out for you as quickly as possible.
We absolutely want to resolve any outstanding issues and appreciate your help in allowing us to do so.
STILL AWAITING PAYMENT FOR A GIVENCHY…
STILL AWAITING PAYMENT FOR A GIVENCHY BAG THEY SOLD ON CONSIGNMENT MORE THAN 4 MONTHS AGO. AFTER EMAILING AND CALLING THEY ALWAYS APOLOGISE, SAY THAT PAYMENT WILL COME AND IT NEVER ARRIVES. I BELIEVE THEY ARE ACTING FRAUDULENTLY.
6 december 2025
Omdöme utan inbjudan
Svar från Consigned Sealed Delivered
Hi — thanks for raising this, and we’re genuinely sorry for the frustration this situation has caused.
We’ve tried to locate your account so we can resolve this, but unfortunately we’re unable to identify you from the reviewer name used here. We also submitted a Request for Information (RFI) via Trustpilot asking for details so we could investigate, but didn’t receive a response.
If you could please email support@csd.shop with your full name (or the name the item was consigned under), we’ll be able to locate your account immediately and sort this out for you as quickly as possible.
We absolutely want to resolve any outstanding issues and appreciate your help in allowing us to do so.
Consigned sealed delivered are amazing Absolutely seamless from start to…
Absolutely seamless from start to finish
Thank you very much
28 november 2025
Svar från Consigned Sealed Delivered
Thank you so much for your kind words! We’re delighted to hear that your experience was absolutely seamless from start to finish—that’s exactly what we aim for. We truly appreciate your support and look forward to welcoming you back again soon! 🌟📦🤍
Smooth buying experience
Smooth buying experience, product was superb! Love my sunglasses!
27 november 2025
Svar från Consigned Sealed Delivered
Thank you for your lovely feedback! We’re so happy to hear you had a smooth buying experience and that you’re loving your sunglasses — enjoy wearing them! 😎✨🖤
I didn’t know that there are so many…
Update: they paid me 2 days after leaving this review.
I didn’t know that there are so many others like myself that are still waiting for a payout. I co-signed a pair of Gianvitto Rossi heels almost a year ago. I saw that it was sold. I contacted Head Office multiple times and they assured me a pay out. It’s now been about 6 months. I’ve bought a couple items from here before AND after co-signing with them but never again would I support this company if this is how they treat customers.
20 juni 2025
Omdöme utan inbjudan
Svar från Consigned Sealed Delivered
We know delays can be incredibly frustrating, and we’re very sorry for any inconvenience. Your item has been paid out in full, your statement is complete, and you have no remaining items with CSD. We truly apologize for any stress this may have caused.
Beware!!!
Unfortunately, like many others, I am starting to read these reviews far too late, as I have also been waiting months for my payment. Still chasing!
Neither did they let me know when my item was sold and for how much.
I now feel uncomfortable having given them my account details as they are scammers. Beware!
3 december 2025
Omdöme utan inbjudan
Svar från Consigned Sealed Delivered
We’re genuinely sorry for the frustration this experience caused you — we understand how stressful waiting for a payout can be, and we take that feedback seriously.
We’d like to clarify for transparency that your account has since been paid in full, and there are no remaining items or outstanding balances on your consignor profile with us. That said, we acknowledge that the communication around the sale and payout timing should have been clearer, and we apologize for that shortcoming.
We take the security of our clients’ information very seriously and would never compromise or misuse personal or banking details. If you have any remaining questions or would like confirmation records for your files, our team is more than happy to assist directly.
Thank you for bringing this to our attention, and again, we’re sorry for the inconvenience you experienced.
Avoid , you never get paid
consigned 12 items with CSD in July 2025. They confirmed that several pieces were sold in August and September and promised payment after the return period. It is now months later, and I have received no payment, no sales report, and no explanation. Every attempt to contact them has been ignored.
CSD are holding money that legally belongs to me and have completely failed to honour their own agreement. Their communication is nonexistent, and their behaviour is unacceptable for a company acting as a consignment agent.
I have now begun taking formal legal action to recover the funds they owe me, since they refuse to provide even basic accountability. Based on my experience, I strongly advise others to avoid consigning anything with CSD.
1 december 2025
Omdöme utan inbjudan
Svar från Consigned Sealed Delivered
Hi — thanks for raising this, and we’re genuinely sorry for the frustration this situation has caused.
We’ve tried to locate your account so we can resolve this, but unfortunately we’re unable to identify you from the reviewer name used here. We also submitted a Request for Information (RFI) via Trustpilot asking for details so we could investigate, but didn’t receive a response.
If you could please email support@csd.shop with your full name (or the name the item was consigned under), we’ll be able to locate your account immediately and sort this out for you as quickly as possible.
We absolutely want to resolve any outstanding issues and appreciate your help in allowing us to do so.
I left a haute couture Elie Saab…
UPDATE - they responded to my review and paid me. HALF THE AMOUNT I WAS OWED. Their reply is NOT TRUE.
I left a haute couture Elie Saab wedding dress two years ago. It was sold on October 23rd, and it has been over a month with no one replying to emails and no payment. I am even more worried after reading reviews of everyone claiming they do not pay sellers.
THIS BUSINESS IS A SCAM.
2 december 2025
Omdöme utan inbjudan
Svar från Consigned Sealed Delivered
We know delays can be incredibly frustrating, and we’re very sorry for any inconvenience. Your dress has been paid out in full, your statement is complete, and you have no remaining items with CSD. We truly apologize for any stress this may have caused.
Do Not Consign
Although CSD was initially very responsive in the process to obtain my consigned items, as soon as they were in possession of the items this stopped and they became completely unprofessional. I consigned a designer bag over a year ago and despite multiple WhatsApps, emails, and phone calls I cannot get any information about my item. Based on other reviews this seems to be a consistent pattern with the company and so I would advise any potential consignors to go elsewhere.
30 november 2025
Omdöme utan inbjudan
Svar från Consigned Sealed Delivered
We’re sorry to hear about your experience and appreciate you sharing your feedback. We understand how important communication and clarity are when consigning items, and we regret the frustration this caused.
For transparency, we’d like to confirm that your account has since been paid in full, and there are no remaining items or balances with CSD. If you’d like any confirmation or have further questions, please feel free to reach out and we’ll be happy to assist.
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