We initially had a few issues with changing sail dates and cancellation fees we were unaware of, but we were able to get everything cleared up with Francine! She was very transparent and helpful; than... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is a great company and they're very creative. It is easy to see why they are growing so fast. Their prices are cheaper than booking directly with the cruise companies and their support is phenome... Se mer
You exclusions activity websites are not only one and price are different, also too expensive . Your 1800 phone number no one to pick when I wait to call at the midnight in USA and 9:00am in Italy.
Företaget har svarat
Francine was amazing. Overall a great expereince needed to book 2 cabins for a family of 6, I thought all was good but apparently one of the payments didn't go through. Francine reached out to me... Se mer
Företagsinformation
Skrivet av företaget
At Cruisebound, we are passionate about making cruising easy and accessible for everyone. We offer a seamless online experience that allows travelers to find and compare cruises from every major cruise line. Whether you're planning a family vacation, a romantic getaway, or a solo adventure, Cruisebound provides all the options you need to tailor your perfect cruise experience. Comprehensive Selection: We feature a vast array of cruises from all the top cruise lines. Whether you want to explore the icy beauty of Alaska, bask in the Caribbean sun, or sail through the Mediterranean, our platform makes it easy to find cruises that match your schedule, budget, and style. User-Friendly Experience: Booking your next cruise vacation should be straightforward and fun. With Cruisebound, you can compare prices, itineraries, and amenities from the comfort of your home, without any added fees. Our intuitive website ensures that planning your cruise is as enjoyable as the cruise itself. Expert Guidance: Our team of cruise experts is always here to help. We understand that every traveler has unique needs and preferences, so we offer personalized support via phone, email, and live chat. Whether you need advice on choosing the right cabin or have questions about shore excursions, we're here to ensure your cruise experience is smooth and satisfying. Cruisebound Rewards: Our loyalty program rewards you every time you book. Earn onboard credits that you can spend on special meals, spa treatments, or shore excursions. The more you cruise with us, the more you earn! Commitment to Satisfaction: At Cruisebound, your vacation satisfaction is our top priority. We strive to provide not only the best prices but also the best service. We are always adapting and evolving to meet and exceed our customers' expectations. With our vast selection, user-friendly platform, expert advice, rewarding loyalty program, and dedicated customer service, your perfect cruise vacation is just a few clicks away. Experience the joy of cruising with Cruisebound, where your next adventure awaits!
Kontaktuppgifter
228 Park Ave S, 10003, New York, USA
- 1-844-4597245
- contactus@cruisebound.com
- cruisebound.com
Find the best deals on Cruisebound
4,7
Utmärkt
564 omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The online site work great..
18 februari 2026
Ease of booking
The booking process was super easy and gave us several Options for our cruise ship and destination. We are excited to book excursions.
17 februari 2026
It was broke down for me at every…
It was broke down for me at every step..
Any questions I had got answered fast..
Payment options was great...
17 februari 2026
Quick and easy
19 februari 2026
Cruisebound makes it easy to search for…
Cruisebound makes it easy to search for a cruise that fits your schedule and budget. I like earning cruise cash toward a future cruise too.
17 februari 2026
Very easy to book
17 februari 2026
Cruisebound is highly recommended
Always great customer service that is very responsive. Nice people that are easy to work with.
12 februari 2026
Cruisebound was easy to use and had the…
Cruisebound was easy to use and had the best deals. I would definitely use them again.
11 februari 2026
I have not received any followup…
I have not received any followup information and you never asked for my guest information.
I'm starting to wonder if this is a legitimate company or is this a SCAM.
Please get back to me, I am getting concerned.
Dianne Walton
7 februari 2026
Svar från Cruisebound
Hi Dianne,
We’re here to help. We don’t see any prior outreach associated with this review, so please contact our support team directly via phone, chat, or email here: https://www.cruisebound.com/contact-us so we can assist you as quickly as possible.
Turned a Frustrating Situation Into a Positive Experience
I recently worked with Francine at Cruisebound regarding a promotion issue tied to my March sailing. While the situation itself was frustrating due to misinformation I initially received about a promotional deadline, Francine handled the matter with professionalism, patience, and genuine care.
From the moment she stepped in, she was responsive, transparent, and respectful. She escalated my concerns multiple times, communicated clearly throughout the internal review process, and made sure I felt heard. Even when system limitations prevented reinstating the original promotion, she continued advocating on my behalf and ultimately secured an increased goodwill adjustment after leadership review.
What stood out most was her tone and consistency. At every stage, she acknowledged my perspective and treated the situation seriously rather than dismissing it. That level of customer care makes a difference.
While the initial issue was disappointing, Francine’s professionalism and follow-through restored my confidence in booking through Cruisebound. I truly appreciate her efforts and would gladly work with her again in the future.
13 februari 2026
Omdöme utan inbjudan
Steller Customer Service from Cruisebound Advisor
I worked with an agent named Francine over the past week. I had a reservation that needed some untangling from how it was booked, and Francine helped me every step of the way. She was kind, patient and knowledgeable about both Cruisebound and MSC procedures. I felt comfortable asking her any question, and she always answered promptly and collected the right answers before telling me what I wanted to know.
Francine is a Senior Advisor, so you may not meet her on the front lines of reservations. But if you ever have a problem, ask for Francine. Trust me, you will feel well taken care of.
9 februari 2026
Omdöme utan inbjudan
Great deals can be found here.
12 februari 2026
I had a great experience booking…
I had a great experience booking through them. I found the best deal here. Didn't give them 5 stars only because when I was booking the page close twice and had to put back all the information again,
10 februari 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.