I Love Croydon Omdömen 47

Croydon Refuse Collection is unsatisfactory and is combined with very poor customer service. If I could give no stars, I would.
Our scheduled Refuse collection day is Monday.
1. Week beginning Monday 4 July, our general rubbish was collected but our paper and food bins were not collected on Monday- eventually, they were collected on Friday of that week as none of the bins on our road had been collected as scheduled on the Monday.
2. Week beginning 11 July: as far as I could ascertain from our neighbours, plastics/etc and food were collected from everybody else on our road but our bins were not, even though they were in their usual prominent position next to the footpath. I reported the missed collection using the Croydon online reporting system but nothing happened. Thursday 14th, I rang the bin collection designated phone number (bins and recycling 020 8726 6200 option 2) and got an answerphone telling me to use the online reporting system!!! As our plastic bins was virtually full and would not be collected for over another week and our food bin was smelling in the exceptional heat, I emailed my local councillor but he was unable to do anything without a reference number which I had never received either in my Croydon online account or by email which is Croydon Council policy when missed collections are reported. The customer service is Kafkaesque and fits neatly into Catch 22.

Absolutely appalling .No care…
Absolutely appalling .No care or accountability whatsoever .No idea how or why the council continues to run in this manner. No wonder a 100% bad rating. If I could give no stars I would.
I have lived and worked all over the world . I have lived and worked all over the UK for many years. Two boroughs were London Labour run . By far Croydon Council is the worse Borough ever. No care or accountability. The independent Reports into Croydon council to include the ARK Report are very clear

CARBON Monoxide ........Boiler installation which was not complete and left flu cap of resulting in my partner and daughter getting sent to hospital after suffering constant head ach and feeling sick boiler is now condemed. I will take this matter all the was as there negligence could have led to the death of them both. Boiler has annual checks which this fault has been missed 4 times and has had the substance leaking from the day it was fitted. Call the council u get no we’re 9 years her housing officer has been away from the desk it’s a joke but they will respond whe the matter get out of control

I wouldn't trust Croydon Council to open a tin of beans that was already open. This double-bankrupt, incompetent Labour led shambles have utter contempt for residents right across the borough. Still, I guess consistency is key!

Unorganised council you are on the phone for a week just to sort one thing waste of time.

I'm a landlord and I used a service called "Housing Initiative" to rent my house. They authorised my tenant she could leave without notice and apply for the 28 days rent for the notice period. I've been left with council tax and utility bills for the notice period and nearly 2 weeks after my tenant left, they still haven't done an inventory and refuse to give me a date.
They are the laziest, most unprofessional, most condescending bunch of people I've ever come across and all this is when they're funded by our tax money.
I'm now taking Croydon Council to Court