Crown Couriers Ltd Omdömen 

I believe Crown Courier should ensure that robust right-to-work checks are carried out on every driver working under its contracts, including subcontractors and drivers working indirectly through lead drivers.
Crown Courier operates in connection with Evri and its drivers work from Evri depots. In my view, the same level of compliance and scrutiny expected from other courier companies should apply throughout the supply chain. This should include checking the right-to-work status of subcontractors and drivers who may be working for Crown Courier indirectly through lead drivers or other arrangements.
Members of the public who have information or genuine concerns that appropriate checks may not be taking place should have the opportunity to bring those concerns to the attention of the relevant authorities. I believe reporting such information is important so that the appropriate authorities can make their own enquiries and establish whether the correct procedures are being followed.
I would therefore ask the Home Office and relevant immigration enforcement authorities to consider checking whether Crown Courier has adequate systems in place to verify the right-to-work status of everyone working under its contracts, including subcontractors and indirectly engaged drivers.
The Government is taking action against illegal working, and businesses have an important responsibility to ensure that appropriate right-to-work checks are carried out. Large companies and courier operators should do everything reasonably expected of them to prevent anyone without the legal right to work in the UK from working for them, whether directly or indirectly.
I am not making allegations against individual drivers. My concern is whether the appropriate checks and monitoring systems are actually being applied throughout the operation. I believe this is something the relevant authorities should independently verify.

I looked at this company reviews before I started working with them I can't believe they have good reviews.
My experience was a very bad one. I would never recommend anyone working with them.
Not because they pay is low but for lack of transparency, lack of communication and lack of consistency.
Also, if by any chance you can't accept a job they won't give you a second chance. You will be ignored and probably have to beg for a job in the future.
I guess what I am trying to say is, stay away from them!

We continue to have an outstanding experience working with Crown SDS. From day one, their team has been professional, efficient, and have quickly become an extention of our own services.

What really sets them apart is their willingness to go the extra mile. Whether it's managing special requirements, handling peak volumes, or resolving queries promptly, they consistently deliver a reliable and seamless service.

Since partnering with Crown SDS, our fulfilment process has become smoother and more scalable. I have no hesitations recommending them to any business looking for a dependable, customer focused 3PL provider.

We have been working with Crown since 2024, they deliver our bulky items, the team are always helpful and overall they fit well with our business

Crown SDS, Great customer service, fast delivery and same day service.

We use Crown SDS on a regular basis, they are always helpful, with on time deliveries when we require them.

Five stars 🌟🌟🌟🌟🌟
I have been working with this wonderful company as a driver for a while.
Extremely Professional and lovely staff.
Highly recommended for same-day delivery service.⭐️⭐️⭐️⭐️⭐️
Crown Never disappoints.
Happy to be part of crown family.

Did a job for Crown courier from S74 to ME20 through their App at the agreed rate of £265, on 02.01.2025 with collection at 01:00 AM. After waiting in the cold for 2 hours and 40 min on site, job has been cancelled. straight after I’ve contacted crown multiple times to discuss Cancellation charge and waiting times. first 2 calls i’ve been told i will be contacted by Joe to discuss the charges. Nobody called me back and I’ve noticed the price has been changed in the app to the ridiculous price of £40 without a phone call to discuss any charges after spending more than 4 hours with this job (40 min going to collection/40 min coming back home) + 2 hours and 40 min waiting time with £15 worth of fuel + other expenses so basically i’ve worked for free for Crown last night. After third call, one lady answered saying this is a set price for drivers when job’s been cancelled and she can’t do nothing about it.Nobody ever made me aware of this “set price”. what would you guys do in this situation? Now obviously i won’t do anymore of their jobs as they become so unprofessional.
This is also a message to every driver. Stop doing their jobs if they humiliate you. They don’t deserve drivers. Shame on Crown Courier.

Been driving for Crown for a few years now, they have been a great company to work with. The app is really easy to use and payments are always on time. Also easy to pick up a lot of regular work.

Rude and unhelpful. Pay is extremely low especially for todays oil prices. Difficult to get ahold of regarding pay but easy to get ahold of when they need work for low rates

Numerous emails to crown couriers last month asking for a reference w hich I require to start a new job ASAP.l left 2 emails 2day and again requesting a call back on 07900544690 keira sent these 2day at 11.30 and 12.30.a gain no reply.if Derek munford

Hi Guys
I am giving 5 stars to Crown, thanks to Mr Kingsley that is ready so solve small or big issues.
Very professional and thanks Harry too.
You guys deserve a pay rise.

I did business with this company a man called Aron was very disrespectful to wards me.
I would not recamend anyone to use this company say away
Really bad service and experience.
HANS

Phone the base for work keeps ringing no one answers when they do answer poorest customers service ever I can’t get my head around this company is still running you get spoken to like s*** from them

Our Evri/Hermes collections are managed by Crown SDS, the problem is they only use their own drivers 50% of the time.
The rest of the time their collections are put out to third parties couriers - many of which take zero care of your orders.
The third parties use an app called "Courier Exchange" / CX, and accept the collections on an Ad Hoc basis, meaning collections often do not happen, or they turn up extremally late.... Try explaining to customers why their orders aren't arriving on time due to Evri, Crown SDS, CX and some random third party courier...
Recently a third party courier who accepted our collection on the CX App took a pee in the middle of our car park and then stolen 5 pallets from my business... After supplying the CCTV to Evri and Crown I have yet to receive an apology.

Absolutely rubbish customer service from the day team especially at the Birmingham branch they make you wait for half an hour just for an answer very unprofessional and unreliable promise you work yet they don’t give you anything stay away trust me.

Good company
Fantastic controllers
Easy for making 1k a week (lwb van)

Update 23/05/22 - Well I sent an email on 5th May as they requested and nearly 3 weeks later I've received no reply whatsoever. And guess what, I have a collection booked from 4pm to 5pm today (23rd May) and they haven't arrived as of 5.47pm. They haven't replied to Evri so neither of us have a clue what's going on. Another load of my customers being let down by this shambolic company.

You would think with 30+ years of experience Crown would know how to run a courier company....clearly not.
Evri use Crown SDS to collect my parcels. No one turned up at the allocated slot on Tuesday 3rd so a sweep was arranged between 11am and 1pm on Wednesday 4th but no one turned up. No one turned up again at the normal delivery time slot.

Evri couldn't get any answers which is shocking in itself so I eventually spent over 1hr on the phone myself trying to speak to someone at Crown. Eventually got in touch with someone over an hour ago now and was told they would send a van. Guess what, nobody turned up.

I am trying to run a small business and now 2 days worth of orders are going to be delivered late affecting my delivery performance.

I really thing Evri should be moving away from this shambolic company as its helping Evri get a bad name.

I am trying to call Crown back but no one is answering. So much for being avaliable 24/7.

It's clear the hold message given is talking about another company as it clearly doesn't relate to Crown. 1 star service.

Brilliant service from the customer service team. They were helpful with my queries and very polite, a very professional team