Great to deal with. Messages responded to very quickly and were able to add another tie to my order 24 hours later without charging extra shipping.Very happy with the beautiful ties , nicely presented... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They were amazing, attentive and of course the quality was spectacular. They definitely went above and beyond to get a package to me on time. Definitely recommended, you just do t see service like thi... Se mer
I purchased 2 neck ties from their Facebook page. They arrived in Australia in a timely manner. Very impressed with the quality of the ties and presentation in which they arrived.
First, the quality of the fabric is incredible. The cotton is finely woven and beautiful. The craftsmanship of the tie construction is superb. The packaging and presentation is wonderful.
Företagsinformation
- Klädbutik
- också i
- Bröllopsbutik
Skrivet av företaget
Crossrow London offers a curated collection of premium neckties, bow ties, pocket squares, and other accessories for men, boys, and girls. Their products are crafted from high-quality materials, featuring a range of styles suitable for various occasions, including weddings.
Kontaktuppgifter
London, Storbritannien
- hello@crossrow.co.uk
- crossrow.co.uk
4,9
Utmärkt
174 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to order
Easy to order. Prompt delivery. Quality products. Don't need more, really.
22 augusti 2025
Svar från Crossrow
Thank you so much for your kind words — we’re delighted you found ordering easy and were happy with the delivery and quality. That’s exactly what we aim for!
Shu
Svar från Crossrow
Thank you so much for your lovely feedback! We’re thrilled you’re happy with both our product range and speedy delivery. We look forward to welcoming you back again soon!
Great quality for the money
The quality and design of the tie was fantastic and just as advertised. Great value for money and speedy delivery
28 juli 2025
Svar från Crossrow
Thank you so much for your kind words! We’re delighted to hear you loved the quality and design of your tie, and that it reached you quickly. We take pride in offering great value without compromising on style, so your feedback means a lot. We look forward to seeing you again at Crossrow London!
Top class customer service
There was an initial mix up with my order but the response time out of normal working hours and the issue was sorted within literally minutes. The ties arrived in nice individual boxes and top quality ties with the best selection.
Thank you for the pocket square gift!
1 juni 2025
Omdöme utan inbjudan
Svar från Crossrow
Thank you so much for your thoughtful review! We’re sorry again for the initial mix-up, but we’re delighted we could get everything sorted quickly for you. It’s great to hear you’re happy with the ties, presentation, and little pocket square gift. We look forward to serving you again soon!
Svar från Crossrow
Thank you so much for your kind words! We’re delighted you love the tie and that our service matched the quality.
Great customer service
Great customer service - I was in contact with Shu at Crossrow when I realised the ties I needed for my groomsmen were out of stock. The responses were very quick & efficient, and I was even contacted personally when the ties came back into stock to allow me to purchase them then and there. 10/10 - Great company to deal with!
29 maj 2025
Svar från Crossrow
Thank you so much for your wonderful review! We’re so pleased we could help you secure the ties for your groomsmen and that you found our service efficient and personal. Wishing you all the best for your big day, and we look forward to serving you again in the future!
Lovely tie
Lovely tie, good quality, decent length (hate short ties) and delivered quickly in nice packaging. Bought it for myself but would make a great gift for anyone mathematical.
31 mars 2025
Svar från Crossrow
Thank you so much for your kind words! We're thrilled to hear you loved the tie, especially its quality, length, and packaging. It means a lot that it made a great treat for yourself, and we agree, it's a perfect gift for any math enthusiast! Thanks again for your support – we look forward to serving you again soon.
— The Crossrow London Team
Svar från Crossrow
Thank you for the lovely review! We're so glad you were happy with the fast delivery and the quality of the product. We truly appreciate your support and hope to see you again soon.
— The Crossrow London Team
Svar från Crossrow
Thank you for your kind words! We're really glad you enjoyed the range of designs – we’re always working to keep things fresh and distinctive. Hope to welcome you back soon!
— The Crossrow London Team
Amazing customer service
Amazing customer service. Bought a sample tie for my wedding before buying the rest. The tie then went out of stock. Sent them a message early Saturday evening and they got back to me immediately telling me when they will be back in stock and reserved what I wanted. They then followed up as soon a they got then in. Great quality products as well.
31 mars 2025
Omdöme utan inbjudan
Svar från Crossrow
Thank you so much for this wonderful review! We’re delighted we could help make the wedding planning a little easier. It means the world to hear our customer service made a difference, and we're so glad we could reserve the ties and follow through for you. Wishing you all the best for your big day – and thank you again for choosing Crossrow London!
— The Crossrow London Team
I ordered two ties. Very pleased.
I ordered two ties. I would have ordered a third, but they were out of stock. My ties arrived swiftly. Excellent quality. I shall order more in future.
16 mars 2025
Svar från Crossrow
Thank you for your kind review! We're so glad you loved the ties and that they arrived quickly. Sorry to hear the third one was out of stock—our popular styles do go fast, but we’re working to keep everything well stocked. We really appreciate your support and look forward to your next visit!
— The Crossrow London Team
Love my Strawberry Thieves tie
Love my Strawberry Thieves tie, my favourite William Morris design. Sharp printing & bright colours, for the price I wasn't expecting such quality.
11 mars 2025
Svar från Crossrow
We’re so happy to hear you love your Strawberry Thieves tie – it’s one of our favourites too! William Morris designs are timeless, and we're thrilled the sharp print and vibrant colours exceeded your expectations. Thank you for your kind words and support – we hope to see you back again soon!
— The Crossrow London Team
Svar från Crossrow
Thank you so much! We’re really glad to hear you love the quality – it’s something we take great pride in. Appreciate your support!
— The Crossrow London Team
Excellent quality product and fast…
Excellent quality product and fast delivery. Who can ask for more.
28 februari 2025
Svar från Crossrow
Thank you for the lovely review! We're so glad you were pleased with the quality and speed of delivery – just how we like it! Really appreciate your support and hope to see you again soon.
— The Crossrow London Team
Tie arrived, its beautiful
Tie arrived in good time and it was beautiful. Nice to not have had problems at customs despite being in the EU.
25 februari 2025
Svar från Crossrow
Thank you so much for your kind words! We're thrilled you loved the tie and that it arrived smoothly and on time—even across EU borders. We work hard to make the entire experience seamless, so it’s great to hear it paid off. Hope to welcome you back soon!
— The Crossrow London Team
Beautifully boxed Morris tie
Beautifully boxed Morris tie. Very pleased with the quality. It
Was well packed and delivery was prompt. I have seen similar ties at twice the price so I was more than delighted with my purchase.
E.
2 december 2024
Svar från Crossrow
Thank you so much ! We're absolutely delighted to hear how pleased you are with your Morris tie. It’s wonderful to know the packaging, quality, and value all hit the mark.
— The Crossrow London Team
Great service
Great service
Would have liked a few more colours in their Black Friday deal
But what I received was great 😊 love the mix and match straps
25 november 2024
Very happy with the ties I ordered
I’m very happy with the ties I ordered. High quality and delivered on time. Thanks!
29 oktober 2024
Svar från Crossrow
Hi Gareth,
Thank you for the wonderful feedback! We're thrilled to hear that you're happy with the quality of our ties and that they arrived on time. Your satisfaction is our top priority, and we're grateful for your support. Looking forward to serving you again—thank you for choosing Crossrow!
Regards
S.
Had to go to the post office to pay…
Had to go to the post office to pay £3.50 extra for postage to get the delivery - turns it into a pain!
20 oktober 2024
Svar från Crossrow
Dear Will,
We’re truly sorry to hear about your experience and understand the frustration of having to pay extra postage to receive your order. As a small business, we work hard to ensure every order arrives smoothly and are committed to addressing any concerns quickly. We ship all our packages following the same procedure, and this is the first time we’ve encountered an additional fee like this. Nonetheless, we issued a 50% refund on your order as a sincere apology.
Had you reached out to us beforehand, we would have been more than happy to resolve this for you directly. Our policy allows for a full refund or next-day replacement at no additional charge if there’s ever an issue. We encourage customers to reach out first, as it’s easier to address concerns directly than through a review.
Thank you for sharing your experience, and we’re here to help make things right whenever you need.
Warm regards,
S
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