Creative.Lighting Omdömen 312

la qualité est bonne mais la lampe bonhomme que j'ai acheté ne tient pas assise comme sur les photos donc pas utilisable. Impossible de se faire rembourser sans renvoyer en CHINE...

My delivery never arrived and I e mailed them . They shared photos of the delivery outside my house on a plant
pot .They claimed it was an Evri delivery ; it was not, it was Relay and despite several correspondence with them there was no empathy with my plight when I could not find my delivery . Relay did not ring my doorbell . My emails to Vreative Lighting were a waste of time to them ; just told me to go to the police . A week later I am watering my front garden and behind a big shrub I see a package . The lost item was thrown into my garden by the delivery driver and would be lost for months if the weather’s heat had not dictated it needed watering . These guys do not care about customers & if u order one item they send u a code for 25% off your next purchase so they are overpriced & chasing big margin . Buy @ ur peril . Delivery item does not match up to their on line campaign . I wish u all Luck better then my experience

This it seems is a scam and in hindsight wish I had done my part and dug deeper. I am hoping to be proved wrong - let's see if my package actually arrives although according to them I have signed for it
(POV exact same product can be purchased off TEMU and would probably be guaranteed delivery)

I ordered last summer 20 led outdoor solar stair lights. Two of those did not work but replaced. This summer seven lights did not work at all. They did not replace but offered a 30% discount on new order. I think that the fault ratio (7 out of 20) is excessive but they denied it!

Creative.Lighting is a Chinese company claiming to be a Swedish company. I purchased a projector from them and then asked to return it within the 30 day return period. They agreed to the return but would only provide a return address in China. They are in violation of EU laws by not providing a responsible company nor an address on their website, not providing a return address in their return conditions, and only providing a return address in China, after agreeing to accept a return. The address provided was: Megan Zhao
Yanxiangzhigu, Yanfa Building 105,
Gaoxin Road 11,GuangMing street,
518107 GuangMing District
Shenzhen
China
+86 13670171782

I encourage anyone living within to EU to file a complaint with European Consumer Centres Network - eccnet

Difficult to return items. Unfriendly customer service via chat. Claiming they sent response to my email, which I never received. Do not buy from them

Difficult to return unwanted purchase as item has to be shipped back to China! The cost of shipping is more than the cost of item.
Ensure that you are sure of the item you want.
Company offered goodwill gesture of £60 first but reduced it to £30 when i agreed to receive the £60! Terrible experience.

Total scam. I had a package go missing, they insisted I file a police report, which I did - even though the delivery company should be held accountable for not delivering the package safely. Then after I provided them with proof that the police were unable (lack of evidence) to take any action they (someone called 'Ebba' probably not even his/her real name) stopped replying to my emails.

There are many companies out there that treat their customers with respect and deliver excellent customer service. However, creative.lighting is not one of them. Avoid this company at all costs!

I came across this website on Instagram. That time I was looking for a replacement for the chandelier we had in the front door which fell down because of the big storm sometime ago. I went around the shop looking but I wasn’t happy with the ones I saw.
I ordered the 12 leaves without even knowing how it would turn out. I waited for months to have it installed because our electrician was busy. Finally got it installed and we were so happy to have bought it. There are features that I didn’t even know of like changing the intensity of the brightness. Our friend who was watching it installed decided to order one too. After a week we decided to order the same one for another part of the room.

Absolute scam. They are selling low quality products claiming they are Swedish but are actually Chinese.

They then force you to return the good to China at your expense if you are not happy. Scam of the highest order.

Completely untrustworthy - AVOID

Var så dum først at slå fup firmaet op på Trustpilot, da jeg have bestilt lampen. Ville annullere ordren, men det kunne ikke lade sig gøre, da den allerede var shippet. Fra Kina kunne jeg se ved at arbejde med tracking linket. Alt var ellers sat op, så man skulle få det indtryk, at lampen kom fra Sverige. Lampen blev shippet hurtigere, end jeg nåede at finde ud af, at jeg var blevet taget ved næsen, og det fandt jeg hurtigt ud af. Da lampen kom, gik den hurtigt i stykker. Jeg sendte en video, og de sendte en ny værdiløs lampe, som heller ikke virkede. Jeg sendte en video som første gang, men nu bliver de ved med at sige, at jeg bare skal lade med det originale kabel, så skal den nok virke. Jeg får altid svar med et billede af en yndig nordisk dame, men det er jo bare en gemen svindler bag tasterne, formentlig en mand i 20-30 års alderen. Ham ville jeg gerne have fingre i.

In April 2025 I ordered 25 silver Ray dudes lamps.
The lights look really cool and the light they produce is also very nice.
However, when fully charged the lights only burn for about 5 hours, not long enough for a full dinner service.
The biggest problem is that after just 4 weeks, of using the lights only 4 nights a week, 9 of the charging cables are already broken and worse, 5 of them broke off inside the lamp, so both the cable and the lamps are unusable.
On contacting customer support, the answer was " we never had this complaint before, you need to be more carefull"..........

We treated the lamps with a lot of care and never forced any of the cables or anything like that.

€ 747,= paid and after 4 weeks I can't use 9 of the 25 lamps.....

Poor quality and even worse support.

This is a scam. Pretending to be a legit company from Europe. But is just drop shipping from Ali express in China.
You can buy the exact same product for a fraction of the price on AliExpress.
All the 5 star reviews are obviously fake.

Purchased a couple of remote control lights back in April. The lights arrived but had no remote controls. I wanted to return them but they kept offering for me to keep them and offered me a partial refund. Absolutely not as they are not fit for purpose, I am not blowing best part of £80 for something I can't use. They insisted I had to pay for returning them, even though this was a factory and distribution issue that the lights arrived to me incomplete. After email exchanges, I relented but insisted that the postage charge (£30) is refunded along with the lights as the reason was not my fault. It has now been 3 weeks, no refund and no answer to any of my emails, completely ghosting me. These are nothing but a bunch of crooks boasting top quality Scandinavian products but cheaply manufactured and shipped from China.

The package looked like it had been through a rough delivery, but the light was so well packed that it arrived in perfect condition. It works perfectly, and I'm really impressed with amazing lighting effects!

Ojo q usan dos webs para reducir críticas. Compré una lámpara y empezó al mes a dar fallos de carga. Les contacté y lo primero que me dijeron. Demuéstrenos que está usando el cable USB original porque otros cables estropean la lámpara y usted pierde la garantía.
1) en el caso de que hubiera usado otro cable (que no fue así) nunca me dijeron que solo usara ese cable.
2) cómo demuestro que usas el cable original?
Imposible. Me dijeron que me enviaban una nueva a mitad de precio 😂
Así que me quedé sin lámpara. La tuve que tirar y perdí el dinero porque obviamente no les volví a pagar por una lámpara que me enviaron rota.

Absolutely love the space projector! It’s been such a fun way to spend quality time with my children talking about the planets

Have ordered motion lights several times. I have them on my stairs, in my wardrobes and in my kitchen.

Ordered two products from them over 3 months ago and only received one. They refused to give me a refund for the second item that was never received and now customer service are ignoring my repeated attempts to contact them.

Delivery was on time, and the lights was well packaged.