CreatePay Omdömen 426

Mr Parker called me initially to introduce himself and explained clearly and professionally what they could offer our business. Long story short, we converted over to CreatePay only yesterday. The changeover was exceptionally smooth, all the staff were very helpful which made the process hassle free. A mention for Mr Parker, he was to the point, accurate, always on time with call appointments and did everything he said he would do... thank you, would definitely recommend if the offering suits your business.

Mr Parker was very helpful and excellent to work with. His manner was very professional and knowledgeable. He made the transit over to yourselves very easy.

Exceptional Service from Matthew! Highly Recommended!
I had a truly fantastic experience thanks to Matthew Wickham. He is, without a doubt, one of the most helpful and reliable people I've had the pleasure of dealing with.
What really stood out was his commitment to being always on call. Whenever I had a question or needed assistance, Matthew was incredibly responsive and made me feel like my needs were his top priority. It's rare to find that level of dedication.
Beyond his professional competence, he is also a genuinely very nice person. His friendly and approachable manner made the entire process smooth and stress-free.
If you are looking for someone who is helpful, dependable, and a pleasure to work with, I highly recommend Matthew. He provides truly exceptional service!

Harvey Singh was amazing! He guided me through the entire setup for my card machine. Whenever I have had problems with the machine, he is always one call away from solving it. Amazing customer service and I would 100% reccomend this service to anyone in need for a payment processor!

Very helpful with clear explanation of process etc delivered with a friendly, polite, approachable manner. Thank you Harvey Singh

Great communication, friendly but professional vibe from Dan Walley

Very helpful with clear explanation of process etc delivered with a friendly, polite, approachable manner
Thank you Dan

Harpal (Harvey) is exceptional! From start to finish Harpal guided, reassured and supported the process. I am recommending to everyone they should switch to Createpay as a result of my interactions. Harpal (Harvey) is a credit to the organisation

We arranged a meeting with Danny Richardson to discuss are account.
He was professional, listened and clearly wanted to help and did a fantastic job.
Not only that but the after care has been great whenever we have a phoned up regarding a query he has always answered and also has popped back to see us on a few occasions so would highly recommend him.
Very satisfied customer well-done

The savings on offer by joining CreatePay were clear from the start. The BIRDscapes Gallery is a small family run wildlife art gallery and by switching to CreatePay, we have saved significantly on our card charges and monthly fees. The support and advice we have had from Matthew Wickham in particular has been absolutely fantastic! He is very knowledgeable and is always quick to respond with any questions.

Could not be more helpful. Phil goes above and beyond to make things as stressless as possible. And always there with advice and a smile.
Could not ask for more!

Fantastic service everything was so easy to set up and follow up calls to make sure all working ok
Our account manager Raj is brilliant nothing is too much trouble would definitely recommend A+

Can’t fault anything. Our account manger Raj is absolutely amazing. Wouldn’t want to use anyone else. So helpful can’t do enough for you. Best account rep I have ever met!

Easy , pleasant set up from dan Whalley. Highly recommend

Great company came and sorted the card machine out. Would highly recommend

Just switched to Createpay. Mark Jenkins set up new machine and casncelled old supplier. fantastic service from Mark

I’ve owned a card machine for many years now and to keep my bank charges really low I’ve always set the machine to bank once a week instead of every day. I had Clem from Create pay call me and I sent him a statement from my existing supplier and we worked it out that Create Pay were slightly cheaper and the way I operate would stay the same, nothing will change so I went ahead. Once the machine arrived and was checked it was just over 2 weeks until I started to do transactions which was great as I had to give a months notice on my previous supplier. Transactions were going through well for the first day but then late morning on the second day they were automatically paid into the bank. I contacted Clem about this who now decided he was going to start telling me how it is and said he’s never heard of someone banking only once a week that’s why it’s set to do it every day however he will see if it can be done. I replied “see if it can be done, well that was what I asked for right from the start” to which he relied no you didn’t so we ended up having a disagreement where he said how much of a nightmare I was to get hold of during the setup process, ended up being very rude to me. I contacted Create Pay head office who said don’t worry about contacting him in future just contact us direct so I spoke to them about my issue with the banking and they gave me Worldpay’s number and said I would need to call them to get it changed. Contacted them and they changed the settings and thought to myself great, I’m now sorted and I don’t need to speak to Clem anymore so all is good. However the next day my transactions got deposited again, contacted Worldpay again who changed more settings but the following day the same again. This has now gone on for a week and Worldpay have now finally admitted that the terminal cannot bet setup up for manual banking even though it does give you the option to do manual banking on it. They said to go back to Create Pay and cancel the contract which I did. However to my shock and disbelief they said no problem but it’s going to cost me £300 to cancel it cause I’m outside of my 14 day cooling off period which started when the contract was signed and not when you started doing transactions. I replied so I wouldn’t of known this issue until I started using it but there still isn’t anything they can do, or is it a case of won’t do. So I’m now stuck with this machine for the next 18 months which is now more expensive than my previous one due to all the extra bank charges I’m now going to pay. I can’t believe a company would keep so much bad feeling between them and their customer to what amounts to £15 per month, thank you Create Pay. Will now seek help from other companies like the Ombudsman maybe but will also make sure people are aware of this.
The date is now 12/9/2025 and my wife has received an intimidating call from Clem telling her to remove his name from this review. I contacted him and told him to leave her alone to which he called her again. He has now been blocked and waiting for a call back from his head office but probably won’t get it.

I was thinking of changing card provider (but was bit lazy) as my current provider was very expensive and Matt came in a calculated and told me that I would at ;eat Save £600.00 monthly with Createpay. So I thought I would give a try and it was true, Thanks Matt and Createpay

Bailey has been very helpful since the beginning. He helped us to settle everything up, answer all the questions and make some changes to our account to make our transactions much easier for us. I cannot be happier.