Not sure why theres so many negative reviews about the delivery. I almost didn't purchase because of this but was pleasantly surprised. The delivery was estimated at 10 days and it took 4 days -includ... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very pleased overall. Bought a day bed which was sadly damaged in transit but I contacted the customer service team and they did everything possible to make things right. The bed is exactly what I wan... Se mer
Shocking customer service, no confirmation sent after purchase. Bed still not delivered 20 days after order despite 7-10 days being advertised. Had to chase for any kind of information. Couldn’t tell... Se mer
I placed an order on Saturday, October 18th, which was supposed to be delivered within 5–7 days. However, it’s now well past that timeframe, and I still haven’t received my order. I also received an... Se mer
Företagsinformation
Skrivet av företaget
Crazy Price Beds Website Officially Relaunched In July 2023 and is now under new ownership. We encourage our customers to Sleep Well & Spend Less at Crazy Price Beds. You can shop a wide variety of quality bed frames and styles in a growing range of colours and styles, all at an affordable price. Choose a quality mattress to add to your new bed frame and choose from memory foam or a luxe pocket sprung, as well as our pillow and duvet options to give your bedroom a new lease of life, always at a bargain price. You save money every time you shop at Crazy Price Beds. What's more, you can spread the payments with one of our buy now, pay later options available via Clear Pay and PayPal.
Kontaktuppgifter
Storbritannien
- info@crazypricebeds.com
- crazypricebeds.com
3,3
Medel
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 17 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Head board missing and no phone number…
Head board missing and no phone number to ring, can only email
4 maj 2024
Svar från Crazy Price Beds
Hi Michelle,
I am very sorry to hear this. I have reviewed the tracking information provided by XDP and can confirm that the boxes were separated between the collection and delivery depots. XDP has taken the necessary steps to transport the remaining box to the correct depot and will be scheduling a second delivery for you promptly.
We sincerely apologize for any inconvenience this situation may have caused you. If you do not receive any communication from XDP within the next 48 hours, please feel free to reach out to us for further assistance.
Warm regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Quick and easy 👍👍
28 april 2024
Svar från Crazy Price Beds
Hi Matthew,
Thank you for taking the time to leave us a great 5-star review. We are thrilled that you found the process quick and easy. Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
I've made 2 orders over last couple…
I've made 2 orders over last couple years with Crazy Price Beds and had great experience both occasions. Took me and the wife couple of hours to build our king ottoman, instructions and a bit of common sense did us OK. The bed and mattress are amazing. Had to chase up order confirmation and XDP split the delivery so dealt with Hannah from customer service team, she was fantastic. Would recommend this company to anyone. Can't be beaten on price
3 maj 2024
Omdöme utan inbjudan
Svar från Crazy Price Beds
Hi Rich,
Thank you for taking the time to leave us a great 5-star review. We are thrilled to hear how happy you are with your new purchase. Thank you for your continued custom. Hannah will be thrilled with your feedback. Please let us know if there is anything else we can help you with?
Kind regards,
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
I ordered a bed on the 6 th may bed…
I ordered a bed on the 6 th may bed said it was delivered on the 9 th but no delivery , tried to contact them but no response is this a scam
9 maj 2024
Omdöme utan inbjudan
Svar från Crazy Price Beds
Hi Carley,
I am very sorry to hear this. Please send us an email at info@crazypricebeds.com with the name on the order so we can investigate this for you.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Nice website, but difficult to contact with a problem
You took my order and money and it was down to me to find out that you had run out of stock.
You are difficult to get hold of through your website.
I did get an answer eventually and a subsequent refund thank you.
You thanked me for "reaching out to you!" Whatever that means.
10 maj 2024
Svar från Crazy Price Beds
Hi David,
I am so sorry to hear about this. It seems that there was a stock issue with our warehouse. We always try to reach out to all customers whose orders are out of stock. However, sometimes our emails end up in the junk/spam folder.
Please let us know if there's anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com | Web: www.crazypricebeds.com
Delivery Late and dumped on the driveway without knocking the door.
Delivery Late, No contact phone number. Very poor service.
3 maj 2024
Svar från Crazy Price Beds
Hi Farid,
I am very sorry to hear this. We will pass your feedback over to XDP, as we do not expect our customers to receive their delivery this way.
Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Svar från Crazy Price Beds
Hi Keith,
Thank you for taking the time to leave us a great 5-star review. We are thrilled that you found the process easy. We apologize for the lack of information given to you via XDP, and we have passed your feedback on. Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Where's my comfy bed at
Think company is great but said delivery 5 to 7 working days been 11 now and still no bed or mattress and can't give you a Pacific date xdp seem to have all the leverage on delivery which is slow and don't think everything is at delivery depot but they do respond to any questions about this pretty quick but can't wait to get my bed and mattress it's been to long but will use them again in future.
30 april 2024
Svar från Crazy Price Beds
Hi Eddie,
Thank you for taking the time to leave us a review. I am very sorry to hear about your experience. It seems that your order was split between the collection depot and the delivery depot via XDP. We are currently waiting for XDP to respond to us regarding the remaining delivery.Once they come back to us, we will update you.
Please accept my sincere apologies for any inconvenience this may have caused you.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Great products poor logistics
Great products, poor manual and delayed purchase confirmation. My product was shipped after I called to enquire about delivery. Their product purchase and delivery logistics need to be more joined up.
26 april 2024
Svar från Crazy Price Beds
Hi Eniola,
Thank you for taking the time to leave us a review. We are very sorry to hear about your experience. Your feedback is important to us, and we will make sure to look into this matter. Please feel free to let us know if there is anything else we can assist you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Svar från Crazy Price Beds
Hi Adam,
Thank you for taking the time to leave us a great 5-star review. We are thrilled to hear how happy you are with your new bed. Please let us know if there is anything else we can help you with.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Svar från Crazy Price Beds
Hi Julie,
I am very sorry to hear you have not yet received your delivery, I can see your order is due to be delivered to you today between ETA: 4:15pm to 6:15pm
Please let us know if there is anything else we can help you with?
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
The bed did arrive but a week later…
I ordered the bed on 23 April 2024. I received an email thanking me for my order and saying the bed would arrive within 5 working days. The bed did arrive but in 8 working days. This was not within the 5 days that had been communicated and I received no communications until I raised a complaint.
I had become very concerned that it was a scam.
However, when the beds did arrive they were packaged well and easy to put together by me and my young teens and they love them.
Really good price, good package... There was a delay and this could have been communicated better.
23 april 2024
Svar från Crazy Price Beds
Hi,
I wanted to take a moment to thank you for sharing your feedback with us. I am sorry to hear that you were not completely satisfied with your experience. Our usual delivery timeframe is 5-7 business days, and upon reviewing your case, I noticed that your order arrived on the 7th day via xdp.
We are thrilled to hear that your teenagers are enjoying their new bed. If you need any further assistance, please feel free to contact us at any time.
Warm regards,
Hannah
Customer Experience Team
Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
I’ve never received my bed and customer…
I’ve never received my bed and customer services are impossible to get a hold of!!!
23 april 2024
Svar från Crazy Price Beds
Dear Katie,
I regret to learn about the challenges you have encountered. According to our records, your order was satisfactorily delivered on the 7th of June. Additionally, I have verified that all your inquiries were promptly addressed by our dedicated customer service team.
Please do not hesitate to inform us if there is anything further we can do to provide assistance.
Warm regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Ordered online payment has been taken…
Ordered online bed came with no dramas only issue was getting emails about delivery on the day it arrived while I was at work
4 maj 2024
Omdöme utan inbjudan
Svar från Crazy Price Beds
Hi Melissa,
I'm very sorry to hear about your experience. Please send us an email at info@crazypricebeds.com with the name used to place the order, so that we can investigate this for you.
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Order my bed I got email the next day…
Order my bed I got email the next day to confirm order. Two days later got email from delivery company regarding delivery date. Bed was delivered on time no problem
24 april 2024
Svar från Crazy Price Beds
Hello Chris! 😊
We wanted to express our gratitude for leaving such a wonderful 5-star review! It truly made our day. We are delighted that your order brought you joy and that the delivery went smoothly according to schedule. Please don't hesitate to reach out if you need any further assistance.
Warm regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
PLEASE DO NOT ORDER ANYTHING FROM THIS…
PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY I ORDERED A BED AND MATTRESS FOR A CANCER PATIENT THE TOOK FIRST PAYMENT OFF ME AND A WEEK ON THERE IS NO CORRESPONDENCE FROM THEM WHICH IS A DISCRACE THESE PEOPLE NEED REPORTING .PLEASE DO NOT ORDER FROM THIS COMPANY YOU WILL BE OUT OF POCKET ILL BE GETTING MY PAYMENT BACK THROUGH MY BANK ...SHOCKING
4 maj 2024
Omdöme utan inbjudan
Svar från Crazy Price Beds
Hello Lee
I looked into your order and can see this was cancelled and refunded in full on 07/05/24 as per your emails.
ClearPay will have refunded you any payments made and cancelled future payment. I can also see ALL emails were responded the same/next working day. I'm sincerely sorry you feel a certain way about your order i hope we have cleared up any outstanding issues you had.
Kind regards
Danielle | Customer Experience Team | Crazy Price Beds
Delivery was quick and easy but the bed…
Delivery was quick and easy but the bed we purchased was painted grey and a lot of the panels had scratches/paint defects but we couldn't return it as we needed it as our grandson was coming to stay, otherwise, we would have sent it back
21 april 2024
Svar från Crazy Price Beds
Hello Anthony,
I wanted to express my gratitude for sharing your feedback with us. I'm truly sorry to learn about the challenges you've encountered. If you could send us some photos of the damages to info@crazypricebeds.com, we would be more than happy to assist you in resolving this matter effectively. We're eagerly waiting to hear from you.
Warm regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Svar från Crazy Price Beds
Hello Isaac, we truly appreciate you for sharing such a fantastic 5-star review with us! Your satisfaction with your new bed brings us immense joy. If you need any further assistance, please don't hesitate to reach out. Have a wonderful day!
Warm regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Everything ok with the bed etc but i…
Everything ok with the bed etc but i think you need to look at changing your courier as who delivers a bed in 3 separate parts ? I had dismantled my bed when you text to say my new one was coming which meant my pregnant partner then had to sleep on a mattress on the floor all while you had a not our problem attitude
19 april 2024
Svar från Crazy Price Beds
Hi Craig,
We regret hearing about the issues you encountered with your delivery. Please be aware that on our website, occasional splits in deliveries may occur through xdp. We sincerely apologize for any inconvenience this may have caused you and your partner. Rest assured, we will forward your feedback to xdp for further review. Should you require any further assistance, please do not hesitate to let us know.
Best regards,
Customer Experience Team
Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Svar från Crazy Price Beds
Dear Joanne,
I wanted to express my gratitude for the fantastic 5-star review you left us. It brings us immense joy to know that you are pleased with both your new bed and the service we provided.
Should you require any further assistance in the future, please do not hesitate to reach out to us. We are more than happy to help.
Warm regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Detta är Trustpilot
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