Craft Whisky Club Omdömen 

330
TrustScore 3 av 5

2,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Good choice of Whisky but I felt the overall box was lacking, As a member of a similar subscription for both Gin and Rum I felt that these boxes just needed something more then oatcakes or a choco... Se mer

Betygsatt 1 av 5 stjärnor

The variety has changed, the snacks weren’t good and now we receive none. I’ve tried to cancel my membership and have emailed with no response and have been locked out of my account and can’t even re... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Great whiskeys used wish there could be more that comes with the box in terms of a booklet showing reciepies to use for that whiskey to get the most out of the taste, maybe 2 smaller different snack... Se mer

Betygsatt 3 av 5 stjärnor

I enjoy the variety of quality craft whisky choices every two months. It has allowed us to sample some that we would never have tried if it weren't for the club. Unfortunately, the shipping company is... Se mer

Företagsinformation

  1. Försäljning av alkoholhaltiga drycker

Informationen kommer från olika externa källor

Craft Whisky Club, based in Edinburgh, aims to unearth future whisky classics and bring them direct to their subscribers door. Founder David Nicol is passionate about Craft Whisky, and believes that by helping the craft whisky producers bring their product direct to the customer, they are free to focus on what they do best - making a great drink, using local ingredients and as traditional a process as possible. David and the team are constantly on the lookout, all over the world, for the best craft whisky producers for his customers. Once selected, a foodie treat is paired up to enhance each particular whisky and show it off at its best. Boxes feature full, typically 70cl (75cl USA) bottles. Shipping is free throughout the UK and USA.


Kontaktuppgifter

2,9

Medel

TrustScore 3 av 5

330 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,9

Alla omdömen

(330)

1 omdöme under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

Good whisky but needs more in the box

Good choice of Whisky but I felt the overall box was lacking,
As a member of a similar subscription for both Gin and Rum I felt that these boxes just needed something more then oatcakes or a chocolate bar.

For example the gin box we subscribe too comes with a two different mixers for the gin, some form of snack and occasionally a bottle of flavoured syrups plus dried fruits for mixing.

14 oktober 2020
Betygsatt 5 av 5 stjärnor

The Craft Whisky Club

I joined Craft Whisky Club over a year ago. Every two month I get a bottle. These have proved to be well selected from around the world. From USA, Ireland, Scotland, Sweden, France and Japan. Each one is unique and all are Whiskys I wouldn't normally choose, and this is to me is the whole point of this club. Any one can buy mainstream whiskys but this gives you variety and supports the lesser known distilleries.

19 september 2020
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Customer Service lacking

Terribly frustrated by their customer service/communication. I was delivered the incorrect bottle for my subscription and was told it was the distributors fault and were awaiting on how it would be rectified. A couple follow ups later and still no response. You hope to never need to deal with customer service but when it is managed like this it leaves a poor taste.

14 september 2020
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

The communication is lack thereof

The communication is lack thereof and the customer service is wishy-washy. Cancelled my subscription before I received my first order
I'm giving it 2 stars only cause the co-founder stepped in to see if he could resolve the matter otherwise I would give it a 1 star

11 september 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic!

Fantastic!! Everything came in great time, the packaging was fun and fancy, but the part everyone cares about is the whiskey I recieved. Two bottles from the same distillery, but different kinds. Both of them were AMAZING. One of the bottles was the very first batch of its kind, and it was so amazing Ive ordered more. Very excited about what’s coming next!

10 september 2020
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Excellent Gift! Great at Clearing Up Customer Service Mishaps!

After posting a review on here Craft Whisky Club left a reply and must have gotten my info and sped up the process. Since last post I am reposting and giving them a Great Review! I would rate 5 stars but due to the actual Craft Whisky Club site not getting back to me through the customer service and getting the response back through Trustpilot that is the reason for 4 stars. The customer service site online for emailing should be a quicker response than having to go this route. However, this is an Excellent Gift for someone who appreciates and likes Whiskey. I got for my hubby's birthday and he loved it!! I would defintely recommend even though it does take some time to get to you. Thanks for the quick response and effort to get my gift out after finding out I was having trouble. Excellent customer service mishap fix! Looking forward to the club!

31 augusti 2020
Omdöme utan inbjudan
Logotyp för Craft Whisky Club

Svar från Craft Whisky Club

Dear Customer,

Thank you so much for keeping us up to date.

We are working hard to make sure we get our replies through and have put in place new procedures to help.

We are really happy that the box worked well as a gift.

There are some really great whiskies coming up... we are sure they will be a surprise!

All the very best.

David

======
Dear customer,

I have looked into this and I can see our email replies are bouncing. This is quite unusual for us as we have put in place deliverability measures.

We will send another reply via email now, but in case this also doesn't get to you, please drop us a note with an alternative email address that we can use.

Kind regards.

David
Craft Whisky Club

Betygsatt 1 av 5 stjärnor

I am still waiting for our first order…

I am still waiting for our first order from June. I have contacted customer service and someone was supposed to get back to me. I haven’t heard anything in over 2 weeks. This was a Father’s Day present. I’m very disappointed and will be requesting a refund.

19 juli 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

You are amazing

You are amazing! I placed my order and within two days the package was delivered and the recipient of the gift loved the entire package. Whisky, chocolate, all of it - amazing!! Looking forward to the next shipment! Thank you!

9 juli 2020
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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