I asked to speak to an agent to discuss some changes instead of filling in the form as I felt best & a telephone call was arranged via an email request. This was very helpful & Helen, who dealt with... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Refreshingly straightforward and easy to open a new policy. Query via chat dealt with promptly and effectively. Pleased to have found CraftInsure
Företaget har svarat
I dealt with Alina to insure a 3rd boat she was genuinely really helpful she said she would phone back by 3 pm and straightaway I thought in the back of my mind she wouldn’t and I’d be chasing the... Se mer
Företaget har svarat
Just called to change the boat over on my policy.The call handler that dealt with my enquiry very quickly and professionally.Many thanks for your continued support
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Företagsinformation
Om CraftInsure
Skrivet av företaget
We arrange specialist boat insurance for boaters who love what they do. We are a leading insurer for boat insurance in the UK and Ireland, with more than 25,000 policyholders.
Our team bring over 20 years of underwriting experience within the marine insurance industry, with boat owners at the helm! Our boat insurance policies are designed with boaters needs in mind, boats are our passion, and we understand the challenges involved.
As an online insurer, we aim to make the quotation process as easy as possible, offering you a boat insurance quote and cover in minutes. We offer a variety of cover for boats and crafts, from narrowboats and cruising yachts, to racing dinghies and paddleboards.
When the unexpected happens, the real value of Craftinsure comes into its own. You can notify us of a claim 24/7 and rest assured that it will be dealt with by our vastly experienced, first-class claims crew.
Kontaktuppgifter
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, Storbritannien
- 0345 260 7888
- customersupport@craftinsure.com
- craftinsure.com
Like what you've read?
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Simple and easy to navigate website…
Simple and easy to navigate website with a fast and foolproof quoting tool.
Instant cover made the process smooth and efficient from the outset.
3 september 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Saved over £300…
After being with our initial insurance company for three years thinking they were giving us best price we used craftinsure online quote enquiry and found the same cover for more than £300 less than our present provider.
Gave them a call and took five minutes to swap providers with no forced selling for other products.
27 augusti 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
As a newbie narrow boat owner
As a newbie narrow boat owner, Craftinsure couldn't have been more helpful than with regard to insuring my boat.
2 september 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I think the total amount of time I was…
I think the total amount of time I was on the phone was close to one hour . The waiting then getting the insurance was a long arduous process. The broker was not sure about a lot of items in the policy so had to keep checking with another broker .
2 september 2025
Svar från CraftInsure
Hi Malcolm, thanks for taking the time to leave us a review.
The average hold time for a UK call centre is 40 minutes, the highest hold time that we have had is 20 minutes and there isn't much we can do when advisors are already on calls with customers but we are trying our best during this period.
I do apologise for the time it has taken when talking to us, our advisors do deal with more than 1 insurance brand so sometimes there may be things that they are unsure of and may need to request further assistance, Craft Insure is one of our newer brands that we have taken over so this will be a factor too.
Again, I do apologise for any inconvenience caused by this but I can see that the policy is now in place with the assistance of one of the team from the contact centre.
If you require any further assistance with anything else, please email us at customersupport@craftinsure.com as we would like to look into this further.
Kind Regards,
The CraftInsure Team
The whole process for applying for and…
The whole process for applying for and getting insurance for my small canal boat was so simple couldn't believe I completed it when it ended! Their price was extremely competitive and I wouldn't hesitate to recommend them.
20 augusti 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very pleased with the service received
Very pleased with the service received, very easy to use the Web sight. Excellent.
26 augusti 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I never received a renewal notice for…
I never received a renewal notice for my policy, nor any communication about the move to the Ripe group. The terms of my insurance have substantially changed and without any notice of these I felt I had no option but to renew on the spot to ensure my yacht was covered. After being a customer for twenty plus years I feel a bit let down by the lack of comms.
21 augusti 2025
Svar från CraftInsure
Hello Simon, thank you for taking your time to leave us a review.
I do apologise for the issues that you have had and we understand that this is not ideal during the renewal process, we unfortunately cannot always rely on technology as we wished we could but our customer service advisors are trying their best to rectify any issues the best we can.
I can see that have been speaking with a member of our team within our call centre to discuss your renewal and this has now been rectified with your boat being insured with us.
If you require any further assistance with anything else, please email us at customersupport@craftinsure.com as we would like to look into this further.
Kind Regards,
The CraftInsure Team
Full list of boat types
Full list of boat types, schedule showing liability cover, quick. Best value. I tried other websites and got a worse experience.
20 augusti 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
When my boat insurance due.
When my boat insurance was due Craftinsure notified me with a quotation. I got 2 other quotes 1 was a third less and the other 50% more. The expensive one came back with a matching quote but Craftinsure gave a reduced rate taking 20% off. Although they did not meet the lowest price I decided to stay with them as they did try to compete without increasing the excess.
15 augusti 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Easy to set up and price not to bad.
19 augusti 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Was insured in minuets as it is very…
Was insured in minuets as it is very easy to fill out forms on the their website ,which gave you a quote strait away so you could make a prompt response to there quote ,
19 augusti 2025
Svar från CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very easy to navigate
9 augusti 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Dealt with easily & efficiently.
Dealt with easily & efficiently.
Well done to staff member, forgot her name but she was very good.
I think maybe, not certain but Sarah rings a bell.
14 augusti 2025
Svar från CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
For 8 years happily accepted auto…
For 8 years happily accepted auto renewal for our boat insurance- via email communication.
Sent a letter to say cannot offer monthly payment plan and didn’t auto renew.
Terrible treatment of loyal customers- we didn’t see our post for 3 months because we were on our boat! Which is why we communicate everything via email!
12 augusti 2025
Omdöme utan inbjudan
Svar från CraftInsure
Hi Bev, thanks for taking the time to leave us a review.
I am sorry to hear this, in no way do we wish for our customers to have a bad experience whilst being with us and we would like the opportunity to discuss this properly.
So we are able to look into this further please can you email us at customersupport@craftinsure.com with your policy number.
We would love to help resolve this for you.
Kind Regards,
Teigan
Simple clear process
4 augusti 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Great and simple to organise
Great and simple to organise. Easy to understand website.
2 augusti 2025
Svar från CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.