C.P Omdömen 

They received my return on wednesday 2nd of April. Today 14 (!) days later still no money back. The customer service only says that I must be patient. I feel scammed. Don’t know if I’m gonna see my money again.

I received a jacket that was already damaged upon arrival. I’ve been trying to get in touch with CP Company for over 2 months now – sent multiple emails, filled in their contact forms – and I haven’t heard anything back. Absolutely no support, no follow-up, nothing. This is by far the worst customer service I’ve ever dealt with. Extremely disappointing.

Ce site est une GROSSE ARNAQUE - ne jamais commander chez eux .
J'ai commandé un pantalon, le 19/03 sur ce site , nous sommes le 4/04 je ne l'ai toujours pas reçu . DHL me dit qu'ils ont envoyé en Angleterre plutôt qu'en Belgique ( CPCBNL00011784 ). J'ai écrit au service client de CP Company . Pas de réponse. J'ai relancer plusieurs fois sans succès .
A tous ceux qui se font avoir comme ça il faut faire un chargeback à la banque pour obtenir remboursement et pour que le système bancaire retire le système de paiement à CP Company pour que d'autres ne se fassent pas avoir .
Grosse déception .

Extremely Disappointing Customer Service Experience with C.P. Company. I am writing this review to express my deep dissatisfaction with the handling of my complaint by C.P. Company, which has been ongoing since January 2025. As a customer of what is supposed to be a premium brand, I expected a level of service that matches the quality they claim to represent. Unfortunately, my experience has been far from satisfactory.
Despite numerous attempts to resolve the issue, including detailed explanations, photographic evidence, and repeated follow-ups, the customer service team has failed to address my concerns adequately. The main issues with the product—a lambswool jumper—include defective seams, excessive pilling, stretched fabric, and color fading despite following the care instructions meticulously. These problems clearly fall under warranty claims as per EU consumer protection laws, yet C.P. Company has refused to offer a replacement or repair, instead dismissing the defects as “normal wear and tear.”
Adding insult to injury, their proposed solution was a mere 15% discount on a future purchase—a response that is both unprofessional and insufficient given the circumstances. This lack of accountability and unwillingness to provide a fair resolution reflects poorly on their commitment to customer satisfaction.
I have repeatedly asked for clarity on why my claim is being denied and when I can expect a resolution. To date, I have received no meaningful answers. The company’s approach appears to be one of avoidance rather than action, which has left me feeling ignored and undervalued as a loyal customer who has previously purchased multiple items from them.
I urge C.P. Company to reconsider their stance and take responsibility for the defective product they sold. Their failure to resolve this issue not only undermines their reputation but also erodes trust in their brand.
Until this matter is resolved satisfactorily, I cannot recommend C.P. Company to others. Premium brands should uphold premium standards—not only in their products but also in how they treat their customers when issues arise.

Meget dyrt produkt i dårlig kvalitet.
Jeg købte en sweatshirt til min søn i september igennem på miintos hjemmeside.
Trøjen gik op i syningen efter en gang i brug.
Jeg har stadig ikke fået trøjen retur fra reparation.
Det har taget C.P. company og miinto mere end et halvt år at give min en trøje der kan bruges.
0 stjerne var mere passende.

I had a very disappointing experience with C.P. Company. After returning my order, I was promised a refund, but despite waiting for a month and following up multiple times, I still haven’t received it.

Their customer service is unresponsive by both website request and email and keeps delaying without giving a clear answer. It’s frustrating to deal with such poor communication and lack of accountability.

I would not recommend buying from this company if you expect reliable service and smooth refund processing. Definitely a frustrating experience!

Avoid. Don't bother.
They keep cancelling my orders and giving no reason.
This then uses up the discount codes and I can't use them again.
So no products, no customer support and no discount code.

This is not a premium company in the slightest.

Portokosten der Rücksendung ( zu klein) in die Schweiz wurde bei der Rückzahlung abgezogen.

I prodotti C.P. Company restano validi e iconici, ma si nota un peggioramento nel controllo qualità rispetto al passato. Anche i tempi di spedizione sono piuttosto lunghi, arrivando fino a una settimana.
Il vero punto dolente, però, è il customer care inesistente. Ho segnalato più volte la consegna di un libro sulla storia del brand, lasciato sotto la pioggia da BRT e completamente rovinato. Chiedo la sostituzione, il servizio clienti risponde dicendo che avrebbero aperto un’indagine con il corriere… Dopo 7 giorni nessuna risposta, sollecitato tre volte via mail, mai più risposto. Ora sono passati 14 giorni e ancora nulla.
Situazione già vissuta un anno fa con un ordine arrivato in una scatola aperta. No comment.
Un brand di questo livello dovrebbe avere un servizio clienti all’altezza. Peccato davvero.

Finger weg von diesem offiziellen Onlineshop! Wenn ich null Sterne geben könnte würde ich es tun. Nach Erhalt der Ware konnte über die Webseite keine Retourenprozess/Retourenschein erstellt werden. Auf 4 fach Kontaktaufnahme über deren Kontaktformular wurde nicht reagiert. Erst als ein Problemfall bei Paypal geöffnet wurde, folgte einigen Stunden später automatisch der Retourenschein. Leider hat Paypal den Problemfall wieder geschlossen und konnte nicht weitergehend helfen. Nach nicht kostenfreier Rücksendung nach Italien (13€) wurde auf der Webseite eine Gutschrift erstellt und hinterlegt, das Geld wurde jedoch erst auf Nachfrage 3 Wochen nach Gutschriftsdatum gutgeschrieben.

Mai successo prima d’ora.
L’acquisto fatto sul sito ufficiale e’ difettato.
Manca la lente sulla manica, difetto conosciuto in quanto sulla tasca c’era un adesivo rosso.
Purtroppo ho tolto dalla confezione la maglia senza aprirla e mi sono accorto del problema dopo troppo tempo per restituirla.
Assurdo spedire capi difettati.
Processi indegni per un brand affermato.
Rinuncio al rimborso ma non acquisterò mai più!

Commande :CPCFR00045551 bien reçu j’ai u peurs au début en lisant les avis mais finalement j’ai bien reçu ma Google jacket trait bien emballé, juste le suivi de commande et pas ouf ça fait peur mais bon.

J'ai souvent commandé chez Cp directement, mais depuis 1/2 ans ça c'est nettement dégradé :
- 7€ de frais bancaire car domicilié Hors Eu...
- Frais de retour devenu payant...
- Aucunes réponses du SAV via leur page contact...
Vu le prix des vêtements, c'est franchement une honte un si faible niveau de service... Vraiment dommage, je n’achèterais plus via le site officiel.

I purchased a Down Jacket Metropolis Series from C.P. Company less than two weeks ago in Milan. After just a few days of use, the drawstring on the collar frayed and broke simply while adjusting it.

Considering the price of this jacket (€800/900), I expected much better quality. I contacted customer service hoping for a concrete solution, but their response was disappointing—they simply redirected me to the retailer, refusing to take any direct responsibility.

This approach is unacceptable for a brand that claims to be premium. I was left with two unsatisfactory options:

Return to the store and hope to find a similar jacket or settle for an uncertain solution.
Repair a jacket that already broke from minimal use, risking the same issue happening again.
A product at this price point should guarantee quality and durability, but my experience has been the exact opposite. To make matters worse, customer service responded late and without offering any real assistance.

If this is the level of C.P. Company’s after-sales service, I will certainly never purchase from them again.

Ne garantit pas la livraison de leurs colis lors de la livraison ! Pas commerçants ils ne reconnaissent absolument pas leur responsabilité ! Lorsque que l'on vend des habits aussi coûteux on se doit d'avoir le service qui va avec.... bref CP Company à FUIR !

Bei Retouren Anfrage keine Rückmeldung!
Auf Email keine Antwort ! Ganz schlechter Service. Rückversand nach Italien selbst übernommen. Leider kein guter Dienstleister !

Nicht zu empfehlen

eine schlechte Qualität Reißverschluss kaputt gleich beim erstem Anziehen.
keine Retoure möglich, weil keine Anmeldung möglich, keine Rückmeldung von Kunden Service. , das ich je erlebet habe. Eine Rücksendung fast unmöglich, nicht Vertrauenswürdig.

Commande CPCFR00038862 reçue, pas de problème, mais j'ai des articles a renvoyer : impossible d'accéder au retour !
j'ai déjà envoyé 3 messages au service client, pas de réponse. Compte tenu du prix des articles ont peut s'attendre à mieux !

Sent a jumper in the wrong size / wrong colour. Couldn’t make a return. Staff didn’t want to help me. Awful.