C.P Omdömen 

After being acquired by Moncler, the brand lost its distinct identity. It began using cheap materials and generic designs.

Købte en ret dyr jakke til min søn, som han havde ønsket sig længe. Han passer meget på den og kun brugt den et par gange, da lynlåsen går fra hinanden. Kundeservice fortæller, at dette ikke er omfattet af garantien, og at vi kan stille os i kø i deres repair shop, - der for øvrigt er lukket ned for bestillinger pga. overbooking. Det er jeg ikke tilfreds med, da jeg ved at sådan en fejl skal være dækket af garantien, - men på trods af nu 3 rykkere til kundeservice, får jeg ingen respons overhovedet... Der er nu gået en måneds tid, og jeg starter en sag i nævnenes hus, for princippet skyld. Det er ikke godt nok med så dyrt et produkt.

Kann die ganzen Bewertung hier einfach nicht verstehen. Entweder müssen es Rentner sein oder Ü 50 Leute. Bestellung sowie anschließende Retoure meinerseits ging problemlos von statten. Online einfach als Retoure deklariert. Direkt das Retourenlabel bekommen für das Paket und anschließend zurückgeschickt. Und nach vier Tagen wurde mein Paket bereits bearbeitet und mein Geld wird jetzt auf die ursprüngliche Zahlungart zurücküberwiesen.

One star is the lowest score I can give . The customer service centre and returns policy are ridiculous. It’s designed to put people off returning items.
I was sent a DHL returns label which isn’t working at any DHL service point. I have returned it by Royal Mail special delivery. Still no refund or response to the emails I have sent. Absolutely disgraceful customer service.

Après avoir passé commande en juillet j’ai eu le même problème que certaines personnes ici contenu du colis renvoyé car la taille n’allait pas , celui ci est resté plus de 10 jours dans le loquer car ups ne récupère pas les colis à temps arrivé dans leur entrepôt en Italie les vêtements ont été échangé par une serviette et bien gentiment il me propose de me renvoyer la serviette sans même se demander si c’est pas un problème de leur côté quelle blague !!!!! Ne vous faites surtout pas avoir et ne commander jamais sur ce site de malhonnête c’est honteux !!!!!! Plainte réclamation en attendant remboursement plus jamais je ne commanderais !

After a lens was damaged during a standard wash, I contacted support (Ticket #00140435). What followed was a deeply frustrating exchange: support repeatedly sent vague policy quotes and linked a video that only shows how to insert a lens—completely failing to explain how to safely remove it. When I pointed out these logical contradictions and politely asked for a goodwill replacement, C.P. Company simply stopped replying altogether. Ghosting customers instead of providing solutions is shameful service for a so called premium brand.

ordine CPCIT00021117

La merce non è mai arrivata, hanno tirato così a lungo con il rimborso che PayPal ha chiuso la pratica - e ora non rispondono più. Spariti, con i miei soldi.

Bought an item online that was suppose to be large when it arrived it was like and xxxl trying to return the item. No response from the online form eventhough it says easy returns. THATS AN ABSOLUTE JOKE. Ive never known anything so hard. You only have a 14 day window to return and that is fast running out. I would avoid buying from CP COMPANY if you need to return the sevice is none existent. Very disappointing. I will be left with a pair of pants that are of no use because I cannot get hold of anyone to get a returns slip. Diabolical customer service and absolutely none existent easy returns. AVOID

I am extremely disappointed with C.P. Company's customer service. I returned my items months ago (Order RO19150), but I am still waiting for my refund of €696.50.
The initial refund was sent to a closed bank account and was automatically bounced back to C.P. Company's account. My bank has officially confirmed that they received the funds back. This means C.P. Company currently has both my returned goods AND my money.
I have sent multiple emails and a formal notice of default, providing my new IBAN details, but they have stopped responding entirely. Withholding a refund after the 14-day statutory period is a violation of EU consumer law.
I urge the management to look into this immediately and process my refund to the bank details I provided. To other customers: be careful, their "refund process" is a nightmare if anything goes slightly wrong.

Ich habe das erste mal bei C.P. bestellt. Nach sehr langer Lieferzeit kam ein kaputter, nachverklebter Karton ohne Inhalt an. Leider von einem Mitarbeiter bei mir im Haus angenommen. Das ganze Reklamiert und dann kommt nach 10 Tagen die Antwort, man könnte nichts tun. Hätte die Annahme verweigern müssen. Da war die Reklamationszeit für DHL auch abgelaufen. Service, Kulanz unterirdisch für eine Premiummarke. Als Erstkunde direkt enttäuscht worden und Geld verloren. Die Marke, NIE WIEDER.

If I could give this minus stars I would! Don’t ever order from C.P Company! They are absolutely the worst!

I ordered a top for my husband’s birthday, when he opened his present it was not what I ordered. When I reached out to C.P Company they told me I was unable to return the item as the time had lapsed for me to return anything within 14 days. I responded and advised the fault is theirs for sending me the wrong item and as part of my consumer rights I have 30 days to return an item. It’s taken them over 4 weeks to respond to my second email to which they said the same thing that they could not refund the item and I cannot return it!

The upside is, I contacted my bank after sending my second email to them and they were able to retrieve the money for me and I ended up with a free top!

Don’t make the mistake of ordering from them! The customer service is absolutely terrible, the worst I’ve ever experienced. They have no understanding of consumers rights yet they have the audacity to charge a stupid amount of money for their items and take this from you immediately once you place the order!

I ordered 2tb of cp but got 80gb instead, now i can only goon for 2 years straight instead of 60😔

Connaissant la qualité de la marque j’ai très hésiter avant de commander. Mais heureusement que j’ai tenté car commande passée le mercredi et réception le samedi. Veste nickel . Par contre commande sur le site officiel donc aucune mauvaise surprise.

Why did I not check the reviews before ordering? Thought I might get lucky. Wishful thinking. Now have to waste time chasing a refund. Absolute fraudsters!

Commande passée fin Novembre 2025, le colis a été perdu par le transporteur. Après plusieurs mails et relances auprès de CP COMPANY aucun retour de leur part, je n'arrive pas à être remboursé de l'article commandé!!!! ce site n'est pas sérieux du tout!!!! il est inadmissible au vu des articles et de leur tarif qu'il y ai un service après vente aussi déplorable!!!

J'ai payé depuis 1 mois et demi et attends toujours ma commande. Le service client ne me répond pas après 3 demandes. J'aimerais me faire rembourser CPCFR00074553

Customer service is non existent. Do not buy from them

Sacoche cp arrivée avec un défaut flagrant de couture et dans une boîte cadeau déchirée.
Seule solution trouvée : le renvoie et le remboursement 3 semaine après.
Qualité et serieux pas à la hauteur des prix pratiqués

Site catastrophique, aucun suivi de la commande. J'ai payé une livraison expresse (15euros en plus) pour que cela arrive rapidement mais rien a faire le colis traine je ne sais pas où. Service client déplorable. Franchement à fuir. Difficule de se faire rembourser....