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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I’ve ordered from here twice now and both times I’ve been really happy. I recently bought two outfits for my 8-month-old and they’re adorable and great quality. Everything arrived quickly and exactl... Se mer

Betygsatt 2 av 5 stjärnor

I ordered two items. The non personalised item arrived without issues, the personalised blanket had to be returned to finish sowing loose tassels. When returned, there was an overhang and tassels ha... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Absolutely beautiful Boucle Baby Bear & Strawberry Personalised Gift Box! Everything was perfect and presented so nicely. The quality of the items was excellent, and it made such a lovely keepsake fo... Se mer

Betygsatt 5 av 5 stjärnor

I honestly can’t recommend this company enough. The quality of the baby clothes is absolutely beautiful – soft, well-made, and clearly designed to last. You can feel the difference straight away.... Se mer

Företagsinformation

  1. Babyklädesbutik
  2. Babyaffär

Skrivet av företaget

We’re a crew who believes in the power of getting COZY. We create the softest, warmest products that inspire moments of comfort and connection. From our best selling Baby Rompers to Personalised Bear Blankets we are never short on quality or designs.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

228 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 83 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I’ve ordered from here twice now and…


I’ve ordered from here twice now and both times I’ve been really happy. I recently bought two outfits for my 8-month-old and they’re adorable and great quality. Everything arrived quickly and exactly as pictured. It’s so nice finding clothes that look cute and feel well made. I’ll definitely be ordering again!

27 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Overwhelmed with the quality of the…

Overwhelmed with the quality of the products. Absolutely beautiful. Great price too. I ordered the wrong size so emailed Cozy Crew Club. They emailed straight back saying that the size I wanted was received. Great Customer service. Will definitely order from them again...

25 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Cozy Crew Club products are lovely!

The Cozy Crew Club products are really lovely, a great range of items. I've ordered gifts to send to colleagues who have become new parents, they were delighted with the gifts.
Customer Service is excellent. I inadvertently ordered the incorrect colour for a beanie hat, and quickly emailed Customer Services. The response was instant, and more than happy to rectify the issue, which was completely my own fault!
Follow-up thank you emails from the founder, Conor, are also very much appreciated.

3 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outstanding company

I honestly can’t recommend this company enough. The quality of the baby clothes is absolutely beautiful – soft, well-made, and clearly designed to last. You can feel the difference straight away.

What really stood out to me though was the customer service. They were so helpful, responsive, and genuinely kind. It’s rare to find a brand that cares this much about their customers.
Special thanks to Jess.

I’ll definitely be ordering again – such a lovely experience from start to finish

23 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely beautiful Boucle Baby Bear &…

Absolutely beautiful Boucle Baby Bear & Strawberry Personalised Gift Box! Everything was perfect and presented so nicely. The quality of the items was excellent, and it made such a lovely keepsake for the parents. It arrived quickly and was packaged with so much care. A perfect gift for welcoming a new baby – highly recommend!

21 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outstanding Customer Service

Cozy Crew Club’s customer service is highly impressive. I have been a loyal customer for years and in my most recent experience they went above and beyond to help me. It truly feels like they genuinely care about their customers and put them first. Really impressed and would absolutely recommend them.

12 januari 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Item received with unsown tassels

I ordered two items. The non personalised item arrived without issues, the personalised blanket had to be returned to finish sowing loose tassels. When returned, there was an overhang and tassels has been sown overlapping each other. Quality check failed repeatedly and they justified this under the „handcrafted and unique” excuse. No sort of compensation offered and no chance to finish sowing it their end. Had to pay out of my pocket to take to a seamstress to fix. Not the quality expected of such a brand. I could have ordered the dupe at Temu or Shein.

Edit - upon leaving my review on Google, I can see others posted pictures and reported the same issue months ago. My case is not a one off, this is just their standard. Caution.

3 december 2025
Omdöme utan inbjudan
Logotyp för Cozy Crew Club

Svar från Cozy Crew Club

Thank you for taking the time to leave your feedback. We’re genuinely sorry that your experience did not meet expectations and we’d like to address a few points to ensure our side is represented clearly and fairly.

The personalised blanket was returned to us specifically so we could finish and improve the tassel stitching, which we did at no cost to you. During one of the busiest periods of the year, our seamstress took the item home and worked on it in the evening, in her own time, to try to ensure it was completed as quickly as possible for Christmas. This was very much an effort to go above and beyond, not to excuse poor standards.

As outlined in our direct correspondence, we acknowledged your dissatisfaction and offered a full refund in line with consumer law, which required the return of the item so it could be inspected properly and logged for quality control. This offer was declined. Unfortunately, we cannot issue refunds or compensation while the item is retained, as this prevents us from investigating and correcting any potential production issues responsibly.

Our products are handcrafted, which does mean slight variations can occur, however this is never used to dismiss genuine concerns. Where we fall short, we aim to resolve matters fairly and transparently, which is why a full refund was offered.

We respectfully disagree with the suggestion that this is our “standard”. We sell thousands of personalised items and take quality very seriously, continuously reviewing feedback and improving processes. Comparisons to fast fashion platforms do not reflect our values, materials, or the care taken in production.

We always welcome constructive feedback, but we also feel it’s important that the full context is shared. Our offer of a full refund upon return remains the appropriate resolution, and we’re sorry we couldn’t reach an outcome that felt satisfactory to you.

Kind regards,
Emma 🐻
Cozy Crew Club Customer Service

Betygsatt 5 av 5 stjärnor

Excellent Customer Service

I had an issue ordering becuase they were out of stock on the pink tracksuits. They told me that grey would look amazing too and the customer service i recieved was great. I really appreciated it because it was me that kept contacting them and they responded immediately with happiness. Thank you cozy crew club

18 december 2025
Omdöme utan inbjudan
Logotyp för Cozy Crew Club

Svar från Cozy Crew Club

Hello,

Thank you so much for taking the time to leave such a kind review. It truly means the world to us.

We’re so glad we could help when the pink tracksuits were out of stock, and it makes us smile knowing the grey worked out beautifully for you. Your patience and lovely messages made it an absolute pleasure to help, so thank you for that too.

Hearing that you felt supported and cared for is exactly what Cozy Crew Club is all about. We’re so grateful to have you as part of our cozy community.

Kind regards,
Emma 🐻
Cozy Crew Club Customer Service

Betygsatt 5 av 5 stjärnor

Great quality items and impeccable service

I had such a wonderful experience with this shop! I ordered two items on different days and needed them to arrive before my trip, as they were special gifts for my baby niece. Emma supported me every step of the way, responded quickly, and went above and beyond to help make sure everything would arrive on time.

Her kindness, clarity, and genuine care honestly made this the best customer support I’ve received in a long time. It’s so rare to feel this well looked after when shopping online! I’ll absolutely be recommending this store to friends and family, and I’ll happily order again in the future.

Thank you, Emma, for making the whole process smooth and stress-free!

12 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Superb company

Superb company.
High quality products.
Great communication from ordering to delivery.
I will be ordering for the little ones for Christmas.
Much appreciated

30 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great quality

I purchased a personalised gift box as a new baby gift. On receiving I had a peek and was overwhelmed at how lovely the gift looked. Well packaged and so soft. The new parents loved the gift and the personalised name on the items. I would definitely recommend this company to anyone thinking about it, as you will be so happy with the quality and presentation.

15 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The Best Baby Clothes

Hi I wanted to say a quick BIG HUGE THANK YOU for producing the most beautiful baby clothes. I purchased your rompers and pramsuits for taking my son home from hospital in March and now again for his Christening on 27th Sept. Thank you so much for the care and quality and provide for our babies xxx

14 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The products I have received are just…

The products I have received are just beautiful!
I ordered an outfit with a hat and a personalised muslin blanket, the stitching is impeccable and the outfit is also gorgeous! Not to mention the adorable FREE beanie hat that I got to choose for my baby boy!
There was an expected wait for a personalised item but I’m extremely happy with the products I’ve received and would certainly order from cozy crew club again and again!

13 september 2025
Omdöme utan inbjudan

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