Excellent service! I insured my taxi with Cover My Cab , and the whole process was smooth and easy. Great service, everything was explained clearly. I’m very happy with my experience and . The agent w... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been taxi driver insurance customer for last one year with cover my. They're very helpful and they're service is also very good. As a result I keep continue for this year with cover my. Like to... Se mer
Företaget har svarat
I really had a great experience when I bought my taxi cover and would definitely recommend this one to anyone looking for easy hassle free cover. The only reason I won’t give 5 star is the price thou... Se mer
Företaget har svarat
Hi I’m Muhammed A Azid last year was my first time I used them the experience I had was amazing. They were very helpful and understanding. Luckily I saved the person‘s number and his name is Daniel to... Se mer
Företaget har svarat
Företagsinformation
- Försäkringsmäklare
- också i
- Bilförsäkringsbolag
- Företagsförsäkring
- Försäkringsagent
- Kommersiellt försäkringsbolag
- Taxiförsäkring
Skrivet av företaget
Taxi Insurance | Minibus Insurance | Courier Insurance | Van Insurance | Motorhome Insurance | Business Insurance | Property Insurance | Tradesman Insurance | Motor Insurance
Kontaktuppgifter
Field House, Station Approach, CM20 2FB, Harlow, Storbritannien
- 0345 456 4505
- service@covermy.com
- covermy.com
4,5
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Maisie was so helpful
Maisie was so helpful
She was very thorough and had nothing to ask or check with her b4 proceeding with my renewal
6 oktober 2025
Svar från CoverMy
Thank you for your kind feedback! We’re so pleased to hear that Maisie provided such helpful and thorough service during your renewal. We’ll be sure to share your lovely comments with her!
Outstanding professional performance…
Outstanding professional performance very helpful amazing
22 september 2025
Svar från CoverMy
Thank you for your wonderful feedback! We’re delighted to hear you found our service professional, helpful, and amazing , we really appreciate your kind words!
I've been a insurance customer with you…
I've been a insurance customer with you guys 2 years now it's was always easy for me to call them and they happy to help customers👍
3 oktober 2025
Svar från CoverMy
Thank you for your lovely feedback! We’re so pleased to hear you’ve been with us for two years and continue to find it easy to reach our team. It’s great to know our staff have been helpful and supportive, we really appreciate your loyalty!
Svar från CoverMy
Thank you for your feedback! We’re glad to hear you’re happy with our customer service.
Missing information and miss leading …
They didn’t mention anything about 100 service change when I took the policy and made the payment over the phone only noticed it when they send the documents
30 september 2025
Svar från CoverMy
To clarify, the £100 service charge is part of our standard administration fee, which covers the setup and ongoing management of your policy. This information is included in the terms and conditions discussed during the call and outlined in your documentation after purchase.
That said, we understand how frustrating it can be if this wasn’t made clear enough at the time of sale. We’d like to review your call and make sure everything was explained correctly. Please contact our Customer Engagement Team so we can investigate this further and address your concerns directly.
We appreciate you bringing this to our attention and will do our best to ensure a clearer experience moving forward.
Good service and great hospitality from…
Good service and great hospitality from staff
18 september 2025
Svar från CoverMy
Thank you for your feedback! We’re delighted to hear you were happy with the service and the hospitality shown by our staff.
You have recognised my ten years no…
You have recognised my ten years no claim bonus and two years from another company. I had a great service from the staff I talked to them.
18 september 2025
Svar från CoverMy
Thank you for your kind words! We’re so pleased to hear that our team recognised your no claims bonus correctly and that you received great service from our staff. Your trust means a lot to us!
Svar från CoverMy
Thank you for your kind feedback! We’re glad you found our team cooperative and responsive on the phone, it’s great to know you had a positive experience.
Svar från CoverMy
Thank you for your kind words! We’re glad you found our team helpful your support means a lot to us.
Ever think good
10 september 2025
Svar från CoverMy
Thank you for your feedback! We’re glad to know you had a good experience with us.
Insulting response to a customer!!!??
Following your response to my review, it is not our problem Reserve company how working. We get insurance from your company and in our insurance is your company name. They are working for you as a third party so it is your responsibility to answer. Third party who I had accident was illegally driving and she was wearing slippers while she driving. She was out of control her car. She hit my car from back but they said I was on fault. It’s like someone drunk and driving without fault.
18 september 2025
Omdöme utan inbjudan
Svar från CoverMy
Thank you for your reply and for sharing more details about your experience. We completely understand how upsetting and frustrating this situation must feel for you.
We’d like to clarify the difference in roles: CoverMy Cab is your insurance Broker, which means we arrange your policy and support you with service-related matters. The claims process itself is handled by Reserv, the independent claims handling company appointed by your Insurer. While they work on behalf of the insurer, they are a separate company from us, which is why claim decisions — including liability — are made by them rather than directly by us.
That said, we absolutely recognise your concerns and want to support you. If you would like, we can help guide you on how to raise this formally with Reserv’s complaints team, who will be able to review how your claim was assessed. Please reach out to our Customer Engagement Team directly and we’ll be happy to assist you in escalating this.
We sincerely regret the difficulties you’ve experienced and assure you that we will do what we can to support you in getting this matter properly addressed.
Very professionally done and great…
Very professionally done and great understanding from the team
9 september 2025
Svar från CoverMy
Thank you for your kind feedback! We’re so pleased to hear you found the service professional and felt supported by the team.
Svar från CoverMy
Thank you for your feedback! We're glad you’re happy with our service.
very good thanks you
15 september 2025
Svar från CoverMy
Thank you for your feedback! We’re so glad to hear you’re happy with the service, your support means a lot to us.
Svar från CoverMy
Thank you for your feedback! We’re really pleased to hear you were happy with our customer service.
Svar från CoverMy
Thank you for your feedback! We’re glad to hear you found the service very helpful and that your expectations were met.
This insurance company is the best so far
This insurance company always remind me wherever my insurance is due to renew and the company always listen to my situation.
2 september 2025
Svar från CoverMy
Thank you for your kind words! We’re so pleased to hear you consider us the best and that our reminders and support have been helpful when it comes to your renewals. It’s great to know you feel listened to and supported ,that’s exactly what we aim for.
* unprofessional
* unprofessional
* Inexperienced staff
* No communication
* Lack of knowledge in the industry
* No skill in the workplace
* Don't know how to call customers back
And I could go on and on.............
Never in my life have I delt with such an unprofessional company. Honestly no matter how many good reviews they have don't take out there insurance, because at the end of the day they are 100% not helpful, go elsewhere.
Complete joke.
Cover my cab and the claims team Reserve are ridiculous, I had to tell them on numerous occasions how to do their job !
27 maj 2025
Omdöme utan inbjudan
Svar från CoverMy
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you’ve faced and the impression this has left you with. This is not the level of service we want our customers to experience.
From the conversation you had with our Customer Engagement Team, you informed them of the issue with costs on a claim. They contacted the claims handlers on your behalf, got this matter resolved, and your No Claims Bonus was issued. This was all completed within a couple of hours.
It’s important to highlight the difference between our role and the claims handlers:
As your broker (Cover My Cab), we arrange your insurance policy, provide advice, help with renewals, and support you with questions about your cover.
The claims handlers (Reserv), are a separate company appointed by your insurer to manage incidents once a claim is made. They assess and settle claims, arrange repairs, and handle the claim process itself.
If you remain unhappy with how your claim was managed, this should be raised directly with Reserv via their complaints process, as they are best placed to investigate further.
If you’d like any guidance on this or need help reaching the right team, please get in touch with our Customer Engagement Team, who will be happy to support you.
Svar från CoverMy
Thank you for your feedback! We’re really pleased to hear you had a good experience with us
Svar från CoverMy
Thank you for your feedback! We’re delighted to hear that you found our service professional and that we could make the process easy for you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.