Country Cousins Omdömen 

Following my conversation with Kelly R-J at Country Cousins regarding an issue I needed clarification on, Kelly provided a simple, clear and straightforward solution which I felt was absolutely the correct way forward. I wasn’t rushed and I was listened to, not just heard, which reassured me that I was speaking to the right person. Although the situation could have become complicated and stressful, Kelly was able to discuss matters with me respectfully and in a way that helped me understand this particular situation far better than I did before, so I have come away from the phone call without any further doubts or confusion. Thank you Kelly for giving me peace of mind knowing that under any circumstances, I can rely on support from you.

Having been aware of Country Cousins for many years I was encouraged by the favourable reviews and contacted them to provide a live in carer for my wife who has Alzheimer’s while I’m away for ten days. Initial contact was satisfactory although I was concerned about what the proposed carers could not or would not do. However I persevered and was told I would receive details of prospective carers and received an email to that effect. Thereafter there was no contact. After a two week silence I emailed a request for a report on progress. No reply. Two days later I telephoned to be told the individual was on maternity leave (no mention to me about that). At that point my patience and confidence ran out. I now await a refund of my “joining fee” as their service has been non existent.

Subsequent to my review I was contacted by the Chief Operating Officer of Country Cousins who apologised fulsomely and confirmed a refund was being put in place. I compliment him and the company for reacting promptly and politely as this is unusual these days. Most companies either ignore or rationalise criticism and it’s encouraging to see an outfit taking notice.

My aunt has had a full-time live-in carer, Vivian since February 2023. She is wonderful; so caring, kind and very understanding. We couldn't hope for more support and help.
The relief carer, Bertha, who replaces Vivian when away for a well-earned break, is also wonderful.
Thank you both very much for all you do to look after my aunt.

Country Cousins listened carefully to our requirements and matched us to a wonderful carer to go away for a few days to support my father. He has had a wonderful time and we feel supported by a professional and excellent service from Joan.

Kind, caring and compassionate support to my dementia-ridden Father these past weeks has provided him with much needed 24/7 reassurance when needed and the Family complete peace of mind. Dad had lost a lot of weight however this has been reversed with the nutritious meals and marvellous smoothies provided throughout the day. Thank you, from the bottom of our hearts.

Amazing service at a very difficult time of life for the elderly. The staff have been compassionate, caring, trustworthy and extremely helpful. The staff are very well matched to their clients and they have looked after my parents wonderfully. Lauren White has been exceptionally helpful, she is always efficient and helpful, quick to respond and a fantastic relationship executive.

I found Country Cousins to be really supportive and caring. I would highly recommend them.

Louise (based in the office) was so understanding of a very tricky situation and showed huge empathy and took time to listen and understand the issues.

We were initially not confident about whether live-in care would work for our relative, but it has been very successful. Our Country Cousins carers have been very reliable, easy to contact, flexible and very cheerful & positive.
They understood our concerns about our relative’s medical conditions & worked with us to try to ensure she accepted them into her home.
They have put the family’s minds at ease & given us the ability to enjoy more quality time with our relative when we see her.
Long may it continue!

Very happy with the assistance Samantha Phillips has given us - always helpful and deals with any issues very quickly and efficiently. Would definitely recommend. Generally very good placements for my mother - keeping her at home has been so important and Country Cousins have made it possible

We've been using Country Cousins two years. The carers are self employed and Country Cousins are an agency, so there is much more of a personal touch and alot less red tape. The carers are alot more switched on to adapting and focussing on my father's personal requirements than other Care Providers I've used. CC spend time finding the right carer for the family and vice versa, and everyone is much happier that way. Currently we have a really lovely lady who has been caring for my Dad for about six months, who has formed a lovely relationship with him and who is also very knowledgeable and capable on the advanced care that he now requires. Importantly Country Cousins also understand the need for reliability - when one carer had to leave suddenly as she had unfortunately fallen ill, CC made sure and found another carer for us straight away. Our coordinator is Teresa , she's very understanding in finding the right carer for us, very responsive and has never let us down, we feel safe in their hands.

Excellent service.
Fast response to queries.
Very friendly.

Really rapid response to our request for 24/7 live-in help. Our requirements were assessed in detail within 24 hours and an excellent attentive carer in place within a further 48 hours. All terms and conditions, costs, commissions etc, were clearly explained and reasonable. We have dealt with various care providers in recent years but non have come close to the professionalism and attention to detail received from Country Cousins

Excellent communication with Country Cousins with quick responses to emails and queries. Very good supply and standard of carers.

Portia is very easy to work with, she is very fast to reply to emails and even emailed me that she is on the meeting and will reply as soon as possible. Then contacted me to discuss the dates and the conditions of the assignment and the deal was done. My previous experience working with Portia has been positive as well.

We found the staff in the office extremely helpful and caring. On the whole the carers they supplied were good, however some did not work out so well.

The Lauren was very helpful and considerate.

I have been dealing with Country Cousins for over 6 months now for my mothers dementia care at home. My case worker Lauren Lawrence has been fantastic. Lauren has helped work through a number of carers over the past 6 months and i'm glad to say we have found some lovely ladies who are very caring and work on a rota to help support my mother now. Having the same carers come in that my mother gets on with is a real blessing. They know what's best and have helped put a nice routine in place. Thank you to Lauren for over seeing everything & to the carers for their due care and attention.

We have been using Country Cousins for over a year now. They are great. Our client relations lady (Lauren Lawrence) is excellent. She has takes the time to understand our specific requirements and matches us with carers that she thinks will work best. She is responsive and has made the world of difference to my parents' care.
Thank you for all your help with organising their care.

My colleagues are helpful and understanding. I feel encouraged and I also get meaningful work and assignments. Challenges have been handled well and resolved quickly