couchconsole.com Omdömen 

Emailed on the 19th, no reply, emailed again on the 22nd still no reply from customer services. The item was shipped on the 13th but no tracking information for the international shipping, only RoyalMail which shows they’re expecting it.

Order No. #44477

i ordered their product, first time i ordered it took almost a month to receive even though it was supposed to be 1 week shipping. finally received it and i loved it so much i ordered one for my dad. now after over a month and many many many emails i still haven't received it. last email i got from support said it was arriving no later than last week, they never gave me a tracking number!! now i have to call the bank. Great product horrible customer service!!!

I ordered from them a month ago… no confirmation on my shipping. Order never arrived and I've reached out via email multiple times as well as the contact tab on their website and no one has even answered me. They are a scam!

My package lost and they didn't even care. They didn't answer any of my emails. It was in last year November. It's February now and they coudn't write me even a "sorry". Very nice... If you consider to order, don't pay in advance!

Bought as a Christmas present and the parcel arrived damaged on 08.12.25 Covered in a yellow liquid, box squashed and rattling inside where it appeared it had been stood on. Contacted Couch console through the contact us section on their website within 20 mins of delivery and no response despite their claim of a reply in 24hrs. Avoid!

Update … now the 26.12.25 and still no response. Shocking customer service

Scam company

Do not buy from these

I ordered and have not had delivery.
No communication. Nothing.

I sent this today
Its been a month?!
Where is my order?!
What's going on?!
This is the worst customer service I've ever experienced.
I will be contacting my bank to cancel my payment at 4pm if I hear nothing g to convince me that this order is on its way!

Why are you not replying to my questions and why are you not updating me on what's going on?

It appears your company is either a scam or cannot find a post office anywhere.

David
Update. Had an inbox from official Instagram site telling me they will look into asap.

And still nothing.

The wording and spelling of the inbox alerts me more than when they simply ignored me

I've had to contact my bank for a refund

AVOID AT ALL COSTS

Sent from Outlook for Android

bought it for my bed actually, arrived fast, very practical gadget

got two couch consoles for my parents and they both love it, especially the expandable tray that can attach to the console whenever you are not using it. they also gave me the option to select two more free modules after the purchase, which was really nice!

Schlechter unfreundlicher Support, legt keine korrekten Versandnachweise nach mehrmaligem Nachfragen vor. Vorsicht vor dieser Firma!!!

Stay away from this company. They lure you in with some BS black friday discounts and what not, which only apply to a few specific units. You end up buying anyway for quite high prices and then the show starts. First package of two consoles + two trays came totally damaged. The expandable trays without ANY packaging except an outer ultra-thin plastic wrap that obviously got damaged and so were the trays, with deep scratches. I ended in a back and forth with the super slow and poor customer support. Weeks can go by til you get any answer. I ended up being offered two replacement trays and a 50% refund of one of the consoles. I offered instead getting the trays and me paying 50% to get a new console without blemishes and with the antislip pad that according to them "only some models have". Which is absolute BS since there are no distinctions made on their website or when you are ordering. In the end at least I got the two trays this time with boxes around them, but the console ONCE AGAIN had no anti-slip pad. Ridiculous. All in all I probably paid 200€ for a p*ss-poor service and getting not really what I expected. Stay away!!!

1 month ago I’ve ordered a modular bottle and haven’t heard from Couch Console ever since. Customer support replies me that they would send it someday but never specify exact date.

Order no. 40184

Perfect for a gift! Amazing customer support and order form so easy to fill.
Great job guys!

Amaze to see the Quality of product and how ergonomically its designed . Looking for something like this on social media and other platforms and got this .

I received it very fast ! The product is very high quality and im satisfed with it!

Ich liebe das Produkt!!! Ich bin absoluter Fan von der Firma. Extrem guter Kunden Support. Die Qualität ist finde ich extrem gut. Ich habe mittlerweile zwei Couch consolen und liebe sie! Die Funktionen sind echt sehr gut und die Produkte sind sehr durchdacht. Auch die neue Flasche von der Firma ist Mega gut!!!

I received it fast. Pretty unique and interesting product. It’s always on my couch. I also use it in the bed when watching movies.

I ordered the Couch Console as a gift for my husband for Christmas. It arrived on time and at a first glance it was a very useful item. I waited before giving this review just for my husband to prove me right!!! He is sooo happy with the Couch Console and uses it every night. It’s great to hold your beer, snacks, even charge your phone. What I love about it is that you can easily move it around the house. It’s very stable and honestly it really makes a great, original and useful gift! Thank you, Couch Console!

Edited to include latest updates:

I've liked the idea of the CoachConsole ever since their crowdfunding days, so I finally decided to get a couple for my parents for Christmas last year. I ordered pretty late (17 Dec), so I understand that the products shipped in early January, that's on me.
At that time, I wasn't able to verify the package, so only later did I find out that instead of the two units ordered, only one was delivered (and that one was the wrong color).
I got in touch with the vendor, they promised to investigate and we agreed on shipping the second unit. Three weeks passed with no progress, until I finally escalated and posted a review. Almost immediately, I finally got tracking information for the new shipment and CouchConsole proactively offered a refund on top of that.
Now, I do appreciate that they came through at the end, and the refund wouldn't even have been necessary, though it's a nice gesture. My main issue is that a customer should be able to reasonably expect that they receive what they pay for, and shouldn't be forced to push and threaten repeatedly to get things resolved. My hope is that this was a one-off and they step up their game, otherwise a good product suffers from poor customer experience.

I was an original backer and ordered one when they had the campaign - received it back in 2021 and just ordered andother one on their website as a gift for a cousin. Delivery was fast and i am pleasent surprised to see how long they've come. As working in logistics i understand how difficult it it for a small company to be able to ship products all around the world. Congrats and keep up the good work 👏

Happy with the product, order arrived fast