So whats so great about cosy aromas.....valve for money, scent throw is long lasting, 4 exclusive wax melts each month which could be perfume dupes, fruity or floral, clean & fresh, have a community... Se mer
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Det här tycker kunderna
I absolutely like this wax melt company! The scent throw is good snd it fills the room well. The fragrance is true to description and lasts for hours, only wish there were more foodie scents though as... Se mer
Företaget har svarat
For many years I have loved filling my home with amazing scents from some of the most renowned candle and wax melts companies, when I stumbled upon Cosy Aromas I was completely hooked!! They have so m... Se mer
Amazing company that I am delighted to support. I have bought wax melts, candles, fragrance oils, rooms sprays, body care and most recently soap. All are excellent quality!! All items are reasonably... Se mer
Företagsinformation
Kontaktuppgifter
Unit 7 Boss Hall Road, IP1 5BN, Ipswich, Storbritannien
- support@cosyaromas.com
- cosyaromas.com
4,7
Utmärkt
9 tn omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing wax melts!!!
I have been buying from cosy for just over a year. However, I have been using their melts for about 3 years now (after raiding my mother’s stash). These wax melts are the best I’ve ever had. I wouldn’t go anywhere else. Customer service is brilliant and they cannot do enough to help you when needed. You can tell they really value their customers. The room sprays are amazing, very long lasting! Couldn’t recommend this company enough!!!
6 november 2024
Omdöme utan inbjudan
Svar från Cosy Aromas
Hi Ellie . Thank you so much for taking the time to leave a review and thank you for your continued support. Caring is definitely sharing and i am so pleased your mum shared with you to start you off. We value each and every one of you ❤️. Thank you .
Love love love this company!!
Love love love this company and the community!!
I have been a customer of Cosy Aromas since 2018 and don’t buy from anywhere else. I even managed to get my daughter addicted. The company had a bit of a wobble whilst changing over the fragrance oil they used, however, they have bounced back better than ever. Bigger wax melts with longer lasting scents.
Customer service is first class, and this has always been the case since 2018. The staff are amazing and are always on hand to help. They have their own community page that is full of like minded friendly wax melt addicts who suggest mixology’s for you to try. I cannot recommend this company enough. Big thanks to Jo and the team.😊
6 november 2024
Omdöme utan inbjudan
Svar från Cosy Aromas
Hi Joanne. Thank you so much for your wonderful review. We are so happy that you are enjoying our scents . We have so many amazing things planned for the future and we are pleased as punch that you will be with us on this journey . Your support means the world to us. Thank you .
Cosy aromas is just a special brand…
Cosy aromas is just a special brand why?? There range of scents is amazing so many to choose from and such variety.. Every scent made by cosy aromas is on point & long lasting not just the wax melts but the sprays also..
The customer service is wholesome they are quick to respond & sort out any issues straight away...
The delivery is like magic I've never known deliveries to be quick & to be so delicately packed..
Cosy aromas will always be a unique brand to me as there no other brand I know that has melts / sprays strong long lasting & utterly delightful what ever the scent category....
6 november 2024
Omdöme utan inbjudan
Svar från Cosy Aromas
Hi Rosanna . Wow thank you so so much for your glowing review. This really did make us smile reading your words. We are so pleased that you are enjoying our products and happy with the service that you receive . Thank you .
Best wax melts ever had amazing long…
Best wax melts ever had amazing long last smells got all my friends and family buying them too love them ❤️
6 november 2024
Omdöme utan inbjudan
Svar från Cosy Aromas
Hi Rachael, Thank you so much for your review. We are so pleased that you and your family are enjoying our products . Thank you so much to you , your family and friends for all your support.
Have to say I am a real fan of Cosy…
Have to say I am a real fan of Cosy Aromas, my main favourites are their room sprays, the Lavender ones sprayed on my bedding are amazing, I have purchased wax melts and although I found some to be not very scented I did find some I liked that packed that nose tingling blast of loveliness, I love the fact that they listen to their customers and are bringing new and exciting scents and packaging to us. Long may Cosy Aromas be scenting our abodes.
6 november 2024
Omdöme utan inbjudan
Svar från Cosy Aromas
HI Angela . Thank you so much for taking the time to leave a review. We are so pleased that you are a Cosy fan and especially enjoying our room sprays. We have so many exciting things planned for the future and are so proud that you will be with us on our journey . I look forward to hearing future feedback from you . Thank you
The Best on the Market
I have been a customer of Cosy Aromas now for a few months and cannot fault their wax melts and customer service. Since the new owner Jo Martin took over, the levels of scent and amount of wax you receive is phenomenal. They are handcrafted with 5* oils and the scent throw is amazing. The Cosy community on social media is so welcoming and kind. We are one big family where everyone helps one another and nothing is too much trouble. If you haven’t tried Cosy, I urge you to, you won’t be disappointed! If I could give them 10 🌟 I would!
6 november 2024
Omdöme utan inbjudan
Svar från Cosy Aromas
HI Michelle. Wow thank you so much , This is just so amazing to read. We are so pleased that you are a happy customer and enjoying our products. We will of course class this as a 10 star review and run with it. We can not wait for you to see all the exciting plans we have for the future and share this with us. Thank you .
My favourite wax melts
As always,I have received a lovely supply of melts not got around to using them yet as i have got a huge collection to get through, but I've no doubt they will be as lovely as the ones I have been purchasing for years, even before you melt them they smell lovely as soon as they are open, there a good amount of scents to choose from so you will always find something you will like, you can buy sample size first just to make sure you like the scent which is good and there isn't many that I don't like, they even do a points system where can collect points each time you make a purchase and then as the points add up you will get vouchers to spend on a purchase you make, I would highly reccomend you give this company a try you will be surprised how lovely and strong the scents are
21 oktober 2024
Omdöme utan inbjudan
Svar från Cosy Aromas
Hi Catherine , Thank you so much for your wonderful review. We are so pleased that you are and have been enjoying our range of scents and the points system that we have in place. This really does make us beam with pride that you are recommending us , Thank you .
Credit where credit is due. 👌
I've been a Cosy member for almost 12 months, yes they hit a turbulence a couple of months ago, once the company was sold but that was down to previous owners! What we have now is a new owner, who actually listens to us the customers, and openly welcomes the good & bad reviews & feedback, each time she comes back with a resolution, a new change. She as implemented so many new changes for the better & in such a short space of time. Not only is she open & honest but her knowledge in this industry is phenomenal & I for one love reading & learning about the science behind it all.
Customer service is by far the best, always on hand to help & respond to emails, always chatting to us in the group, an absolute credit to the company 👌
I resubbed to become a VIP member after October made the fomo real 🤣 even upgraded to deluxe 😍 the November VIP the new & improved waxes are fantastic!!
They pop out the clams effortlessly. They melt effortlessly, the clean up after is effortless, they smell lovely!
I'm really looking forward to seeing what the future holds, the Christmas collection, delivery of the advent calendar, it's a really exciting time to be a Cosy customer 😍
Thankyou Jo & the team.
1 november 2024
Omdöme utan inbjudan
Svar från Cosy Aromas
Hi MJ , Thank you so much for leaving such an amazing review. This really does mean the world to us that you are happy with everything. We have so many amazing and exciting things coming in the future and we are so pleased that you are going to be sharing our journey with us. Thank you .
AVOID AVOID AVOID!
IF I COULD GIVE ZERO STARS I WOULD! THIS COMPANY CONTINUES TO SELL SUB STANDARD PRODUCTS AT A HIGH PRICE POINT AND THEY REFUSE TO ACCEPT NEGATIVE REVIEWS AND THEY BLATANTLY LIE AND DECEIVE THEIR GROUP MEMBERS. DISGUSTING CUSTOMER SERVICE AND HORRENDOUS TREATMENT OF A CUSTOMER WHO HAS SPENT LITERALLY THOUSANDS OF POUNDS. THIS COMPANY DESERVES TO GO BUST!
EDIT: READ THE LIES UNDERNEATH. I'VE NOT DONE ANYTHING THEY'VE ACCUSED ME OFF - THAT IS LIBEL, BE CAREFUL. THIS IS HOW A SO CALLED CREDIBLE COMPANY BEHAVE. IF THEY PRODUCED DECENT PRODUCTS, THEY WOULDN'T GET NEGATIVE REVIEWS.
6 november 2024
Omdöme utan inbjudan
Svar från Cosy Aromas
Dear Miss Trueman,
Thank you for your one-star review. As mentioned earlier in our email you were once a very valued customer and did indeed order from us regularly, for which I also thanked you earlier. Alas when you became unhappy with a product, instead of behaving in a polite and adult manner you sought to intimidate and bully loyal Cosy customers who posted positive reviews contrary to yours. Your negativity became incessant and calculated. As a last resort you left us with no other option but to remove your access to all associated facebook groups. Since you have been removed, you have sought to rejoin with fake profiles to continue with your inappropriate behaviour. We have declined these requests and will continue to do so. Since removing you I have been inundated with ‘FIVE STAR’ reviews from loyal customers who think it’s the best business decision I have made so far. I continue to wish you well with your new supplier despite the fact you continue to spout negativity and state – I have messed with the wrong person-. Might I suggest when you have indeed chosen your new supplier you behave in a much more appropriate manner. P.S. I think you have your caps lock stuck on!
Melts
The melts are really good house smells beautiful, quick delivery, will recommend to family and friends 😊
28 oktober 2024
Svar från Cosy Aromas
Hi Jane. I am so pleased that you are happy with our scents , This is so great to hear Thank you for your support and for recommendation. 😍
Svar från Cosy Aromas
Thank you so much for your review. I am so pleased that you are happy with the customer service and our products. Thank you. .😊
Coming back to Cosy after a…
Coming back to Cosy after a year,looking forward to the new changes to the company(new owner)
Started by ordering an advent calendar
Looking forward to December 🥰
2 oktober 2024
Omdöme utan inbjudan
Svar från Cosy Aromas
Thank you so much for coming back to us. I am looking forward to hearing about the scents you purchase and especially what you think of the advent calendar . 😊
Great company and great staff
27 augusti 2024
Room Spray
I'd received the coconut & lime room spray as a gift and fell in love with it! As it was coming to the end, I decided to purchase a different scent- bum bum cream! And it didn't disappoint. The house smells beautiful and the scent lasts a while. My order came quickly and I was kept updated of it's whereabouts. Thank you for a great service, I would happily recommend your products and services.
3 augusti 2024
Omdöme utan inbjudan
Svar från Cosy Aromas
This is so amazing to read. I am so pleased that you are loving our products. Thank you so much for your wonderful words.
Beautiful fragrances.
Cosy Aromas never disappointed with their amazing fragrances or customer service.
Thank you Cosy Aromas.
26 juli 2024
Svar från Cosy Aromas
Thank you so much for your wonderful words. I am so pleased that you are happy with the service and products that you received.
Svar från Cosy Aromas
Thank you so much . I am so pleased you are happy with your order.
Absolutely love my new melted scented…
Absolutely love my new melted scented candle. Amazing smell can smell all day
8 juli 2024
Omdöme utan inbjudan
Svar från Cosy Aromas
This is so great to read. Thank you so much .
Disappointed with these melts
Disappointed with these melts. The fragrance is not strong and does not last as long as the melts that I usually buy.
5 juli 2024
Omdöme utan inbjudan
Svar från Cosy Aromas
Hi Tracey .Sorry to read you didn't enjoy our products, that's not what we want at all.
It's important to make sure you're following the guidance we set out on our website though. Which is to use a 40w-60w electric warmer. It could be that the wattage of your warmer is low and therefore not getting hot enough to emit the fragrance.
As you can see from our 8,000+ reviews, people love our products. So I'm sure a simple switch in your set up will ensure you get the best out of them. Please do contact us if you would like any help or advice around using our wax melts.
Many thanks again for trying our products.
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