Love this company! Did exactly as they said. Delivery was a little, longer than l expected, but the company kept, in touch to allay my fears. Products l could not, get in Australia arrived well packa... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely delighted with both the price and the speed of delivery! It only took one day to Ireland, will be ordering again. The postage cost my be high but the prices were so low, it was still better... Se mer
I am very happy with this company, their products, and their customer service. They are reasonably priced and I received a quality product. Thank you!
Cosmetic2go was able to supply me with a particular product that was unavailable even from the company who makes it. That was a real bonus. My experience was even better when cosmetic2go delivered i... Se mer
Företagsinformation
Kontaktuppgifter
Rua Almirante Reis nº 34, 2330-099, Entroncamento, Portugal
- +351 913 822 529
- geral@cosmetic2go.com
- cosmetic2go.com
3,9
Bra
501 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Original products at good prices as…
Original products at good prices as compared to boots or other stores.
Delivery charges are high but Delivered on time within 4 days, Delivery should be free for €100 or more purchases.
26 december 2024
Great products!
Delivery was pretty quick especially since I am do not live in Europe. Products were as expected and questions were answered promptly.
27 december 2024
Dreadful service
Dreadful service, order was never received. Shipment processed by a courier with a website in Portuguese with no way to change the site language - having to manually translate each line to find out whats happening with my shipment. Shipment got in country and was sent back without delivery and no notice at all, also took way longer than advertised even though I paid for expedited shipping.
First and last time.
26 november 2024
Great communication and fast dispatch…
Great communication and fast dispatch considering that I am in a different country.
26 november 2024
Great prices and fast delivery
25 november 2024
WARNING: HIDDEN CUSTOM COSTS!
HIDDEN CUSTOM DUTIES!
Just a warning that you are invoiced directly from a third party for additional custom & delivery costs. Mine were £80 over and above. There is no warning about this when purchasing your products.
For reference I purchased 2 x Skin Ceutical products that would have ended up being more cost effective if I had bought directly through the brand.
10 augusti 2024
Omdöme utan inbjudan
I strongly recommend you do NOT buy from…
I strongly recommend you do NOT buy from cosmetic2go, unless you are comfortable with the possibility of a significant additional invoice arriving after the goods have been delivered, perhaps from FedEx or another courier company, for unpaid duty or tariffs. This happened to me - I got an invoice from FedEx for 57% of the value of the order. It turns out they ship from abroad, despite their website having a UK address and pricing in pounds.
cosmetic2go say this is nothing to do with them and not their responsibility. I'm not so sure. While I haven't been able to work out exactly what's going, they're either not paying the right duties in advance, haven't done their VAT registration correctly, are making errors in documentation or are just comfortable loading additional fees post-delivery, onto their customers - probably to make their products look cheaper than they would be otherwise.
One thing is clear - I receive items from outside of the UK all of them time, and this has never happened before. So this company is definitely an outlier.
They have admitted to me that the information on their website about the potential for additional fees isn't prominent or clear enough - I couldn't see it anywhere.
Looking through the responses to the many other reviews here on this same theme, you'll see their defensive, 'this is nothing to do with us', responses. I'm sure this review will get one too. It's not good enough and I won't trust them again.
So whether they're just incompetent or actively looking to mislead customers and treat them unfairly, I don't know. Simple message - be very careful buying from cosmetic2go. You're probably better off going elsewhere.
1 december 2024
Omdöme utan inbjudan
Svar från cosmetic2go.com
Hello, James.
Thank you for your comment.
We really value feedback from our customers and take it into consideration in order to improve in the future.
We're sorry to hear that your experience with our site wasn't a positive one.
However, I would like to point out that customs issues are not the responsibility of the seller, although other sellers you buy from may assume this responsibility.
Our terms and conditions page states that we are a company based in Portugal, which does not mean that we can’t have a UK tax number and domain, which is duly communicated, registered and validated by the relevant authorities. Prices are converted to facilitate the local buyer's experience.
In addition, we clearly describe in terms and conditions and on the checkout page that the amount is charged in euros (€). Also, our checkout page clearly states before payment that orders over 130£ will pay customs duties. This is something that is legislated by the UK and a condition that no one can escape.
In addition to all these issues being clear, we offer customer service that is available every working day to answer questions and/or doubts. We also offer return and/or refund solutions for customers who are not satisfied with their purchase, product or any other eventuality. We always advise customers to contact us via email so that we can clarify and help with the whole process.
We are available for any further clarification.
Best regards,
João.
Great option and service
I decided to make an order with Cosmetic2go.com after I couldn’t find the baby formula Aptamil1 here in California because it was sold out for several weeks.
The service was great and only took a week to get the product by my door.
I would Recommend.
26 oktober 2024
Useless customer care from start to…
Useless customer care from start to finish I received a payment confirmation an then was told I did not pay a week later so they then put up the price thinking I was coming back but no I would not recommend
[Cosmetic2Go] - Order - 341026152806974
Tom Homan
Thank you so much for your trust! We will do everything to make your purchase an unique experience!
If you have any questions ,do not hesitate to contact us.
The order ID: 341026152806974
26 oktober 2024
Svar från cosmetic2go.com
Hi Tom
I'm sorry you had difficulty completing your order.
Your payment was not completed and therefore your order was automatically cancelled. The customer is only informed of payment confirmation when the payment is completed properly, which did not happen in this case. So it is not possible that you have received a payment confirmation. Additionally, on your card payment account statement you can see that there is no payment movement for this order.
Once again, I apologize for the difficulties in your purchase.
Thank you for visiting cosmetic2go.
Miguel
Cosmetic2go.com offers a variety of…
Cosmetic2go.com offers a variety of products, but my experience had mixed results. While shipping from Portugal to the UK was fast, I ended up facing unexpected customs duties totaling $55. Customer service confirmed these charges were my responsibility, which wasn't mentioned upfront. Additionally, I encountered issues with product delivery and a partial refund that didn't cover shipping fees. It's crucial to be aware of potential extra costs when ordering.
19 november 2024
Omdöme utan inbjudan
Svar från cosmetic2go.com
Hello
I am sorry that UK Customs has asked you to pay customs duties.
Under the Brexit deal between the UK and the EU, two-way parcels under £135 are not covered by customs duties.
Unfortunately we have been informed that some (very few) customers are being asked to pay fees for orders below this value, as in your case.
Customs decisions are not our responsibility and we do not have any influence on the decision fees and/or taxes. However, the order recipient can always make a complaint to customs requesting a refund of fees and taxes that were unduly charged.
Once again I regret the situation of charging fees.
regards
Pedro Machado
Bad service
I have mistakenly ordered the wrong product and asked for this to be exchanged and was told that it was not possible.
Absolutely ridiculous and unacceptable behaviour from them.
Stay well clear of this company.
12 november 2024
Omdöme utan inbjudan
Happy with the service
Received my products quite fast, no issues, will be using them again :)
20 oktober 2024
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