Ordered products worth £78 and paid £28 for shipping from CosmeSelect, only to be hit with additional customs charges of around €42.50 on delivery in Ireland. At no point during checkout was it cl... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very effective products and super high quality, my skin complexion has changed completely since I use their products! Their customer services is the best! CosmeSelect also has an amazing loyalty p... Se mer
The best aesthetics professional shop! Very exclusive products, that shows excellent results. Top customer service, very helpful, they genuinely advice you to choose the products you really need,... Se mer
i don’t know your name but whoever you are you are extremely helpful and have so much patience with customers . must say truly an angel who don’t mind to make others life easy . bless you and thank yo... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are official distributors for MCCM Medical Cosmetics and Aethren in the UK. Earn points through your purchases and in many other ways. Usually orders placed before 2pm are shipped the same day by DPD.
Kontaktuppgifter
Storbritannien
- cosmeselect.com
4,2
Bra
161 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered products worth £78 and paid £28…
Ordered products worth £78 and paid £28 for shipping from CosmeSelect, only to be hit with additional customs charges of around €42.50 on delivery in Ireland. At no point during checkout was it clearly stated that these fees would apply.
This is misleading and feels scammy and hiding import charges like this is not acceptable. Customers should be fully informed of all costs before completing a purchase.
I strongly advise EU customers to be cautious before ordering from this site.
24 mars 2026
Omdöme utan inbjudan
Svar från CosmeSelect
Thank you for your feedback Kristina.
We’re sorry to hear about your experience and understand how frustrating unexpected customs charges can be. Please note that for orders shipped internationally, any import duties, taxes, or customs fees are determined by the destination country’s regulations and are unfortunately beyond our control.
For transparency, our shipping policy—including information regarding potential customs charges—is available on our website here: https://cosmeselect.com/en-es/policies/shipping-policy
Kind regards.
Me han dado resultado
Me han dado resultado. Lo he probado y de verdad he reducido la grasa localizada
3 mars 2026
Niiiiiiiiice
17 februari 2026
Omdöme utan inbjudan
"I faced significant issues and delays…
"I faced significant issues and delays when trying to pick up the shipment from the local office. As I have just received the product, I haven't had the chance to try it yet, but I wanted to highlight the difficulty of the pick-up process."
24 februari 2026
great service-prompt delivery
11 januari 2026
My order took super long to be shipped…
My order took super long to be shipped and I ended losing customers. Then problems with the shipping , my order was returned , then when supposed to be deliver and again it said they couldn’t first attend when I authorized no-signature. Long story short my experience was horrible, lots of stress, lost business and the company didn’t care. Nobody contact me to make a compensation when I claimed all this.
This is my second order and my second problem , my first one my order came with broken ampoules .
30 november 2025
Svar från CosmeSelect
Dear Viviana,
Thank you for taking the time to share your feedback.
We would like to clarify that when your product arrived damaged on the first occasion, we replaced it promptly. We have also consistently responded to all of your enquiries and have never left any questions unanswered.
Regarding your most recent order, it was placed during Black Friday, which is the busiest period of the year. All orders are shipped via DHL, a third-party courier, and during peak periods delays can unfortunately occur that are beyond our direct control.
We always aim to dispatch orders as quickly as possible and provide support throughout the delivery process. We truly value your feedback and appreciate your understanding during such busy times.
Kind regards,
CosmeSelect Team
It’s always the best I used all the…
It’s always the best I used all the products and clients love it
4 november 2025
The product I received looked like it…
The product I received looked like it had been sent to someone else before and then returned, because the box was torn. I was really disappointed that my first experience with you turned out this way
7 oktober 2025
Svar från CosmeSelect
Hi Sumaya,
We’re truly sorry to hear about your recent experience. Please rest assured that this is not part of our process — we never resend returned items, and we take great care to ensure every order meets our quality standards.
We completely understand your disappointment and have already arranged to send you a brand-new box as a replacement. We truly value our customers and appreciate your feedback, as it helps us maintain the high level of service you deserve.
Warm regards,
The Cosmeselect Team
Everything was perfect
Everything was perfect. I will keep dealing with this company — they are very professional and honest
24 september 2025
Todo muy bien solo si una observación…
Todo muy bien solo si una observación más agilidad en la entrega
23 augusti 2025
Omdöme utan inbjudan
I placed the order on July 21st and it…
I placed the order on July 21st and it arrived on August 4th, well beyond the 4–5 business days promised. The worst part is that I was charged an additional €41 for customs and shipping. The seller did not specify that, on top of the shipping costs already paid at the time of the order, I would have to pay more upon delivery. For someone ordering from within Europe, it makes no sense to spend almost 30% more for a product that can be found from partner companies within the EU. The product was not collected and has been returned.
4 augusti 2025
Omdöme utan inbjudan
Svar från CosmeSelect
Dear Pasta E Patate,
Thank you for your feedback, and we're very sorry to hear about your experience.
We understand how frustrating unexpected customs fees and delays can be. To clarify, we only charge for the product and the shipping cost at checkout. UK VAT is not included, as VAT and any customs duties may be charged separately by the destination country’s customs authorities. This is stated in our shipping policy, as these charges are determined locally and are beyond our control.
Regarding the delivery time, we aim to dispatch all orders promptly, but international shipping—especially outside the UK—can occasionally be delayed due to customs processing. We apologise that your order took longer than expected.
We appreciate your comments and will work to make this information even clearer for our international customers. If you need help with your returned order or have further questions, our customer support team is here to help.
Kind regards,
Customer Support
CosmeSelect Team
Arrived Fast and fixed the initial…
Arrived Fast and fixed the initial mistake I made.
1 augusti 2025
Omdöme utan inbjudan
Je suis très satisfait de votre…
Je suis très satisfait de votre produits et de la livraison qui très rapidement merci beaucoup 🙏🏼
20 juni 2025
Svar från CosmeSelect
Dr Samiyah,
Thank you for purchase with CosmeSelect and thank you for taking the time to leave your feedback.
We're truly sorry to hear that your experience did not meet your expectations. This is certainly not the experience we want any of our customers to have.
We take your concerns seriously and would love the opportunity to make things right. If you're open to it, please reach out to us directly at info@cosmeselect.com so we can understand more about what went wrong and work on a resolution for you.
Your satisfaction is very important to us, and we’d appreciate the chance to regain your trust.
Warm regards,
CosmeSelect Team!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.