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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Quick responses from my initial enquiry all the way through to booking the evaluation around my work schedule - thanks Debra! David carried out the evaluation - he rang me prior to arriving and was s... Se mer

Betygsatt 4 av 5 stjärnor

The inspection bit itself was fine, and the valuation was in-line with what I expected from other sources, though a little on the low side. But I found they, like all others I contacted, made little e... Se mer

Betygsatt 4 av 5 stjärnor

Getting it all booked in wasnt a problem and they were very accomodating. The surveyor was very knowledgable and answered all questions we had. The only downside to the whole process was it was... Se mer

Betygsatt 5 av 5 stjärnor

Lois was our first point of contact, very clear at explaining the whole process, from booking the valuation to getting the actual report. Evaluation was carried out by David, very punctual and profess... Se mer

Företagsinformation

  1. Besiktningsman

Skrivet av företaget

Our ever-growing team of Chartered Surveyors offer specialisation across a variety of areas including Valuation, Lease Extensions and Collective Enfranchisement, Party Wall matters as well as Level 2 building surveys. At Copeland Yussuf, we have local surveyors covering regions across the UK, all the while ensuring that we maintain the highest of standards for our customers.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

52 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 5 av 5 stjärnor

Great Survey/Valuation

We were really impressed with the service we received from Copeland Yussuf. Their responses were really prompt right from the start of the process, and throughout, answering any questions we had. They arranged an appointment time to suit us and were really professional throughout. Following the appointment they were really prompt with the valuation report and kept us updated throughout and we were really pleased with the overall experience. Would definitely recommend them / use them again.

25 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Friendly and professional team!

Friendly and professional team! I’ve used this team twice now for services and they haven’t let me down. They are great on the phone with any questions & their team who do the valuations are friendly and helpful too. Out surveyor even gave me a call prior to the visit to let me know how long he’d be.

Highly recommend!

30 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ric's with Copeland Yussef

Needed a RICs done due to divorce financials, contacted Copeland Yussef Very professional service from the phone call to the date of visit, Armen was polite ,knew exactly what he was doing and if I had any questions, he didn't hesitate to answer them. Highly recommended

17 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I was so impressed with the service…

I was so impressed with the service offered by Copeland Yussuf. From the first email sent by Danielle to meeting the surveyor, David, I knew I was in safe hands. The service was friendly, professional and timely. I would have no hesitation in recommending this company to anyone needing their property valued. Thank you Danielle and David for making this part of the sale of my property enjoyable.

10 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

Armen was professional and polite. The survey results were delivered swiftly and the price Copeland Yussuf charged was fair and affordable. I thoroughly recommend them.

19 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

professional and helpful

Armen was very professional and helpful with all the questions I asked. He took time to explain some things that could affect his valuation including the difference between mid terrace versus end terrace homes.
Also the staff at the office that I dealt with were very helpful. I would recommend them highly.

9 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Highly recommended

Highly recommended. One of the cheaper quotes that we had, definitely good value for money. Communication with the office was great, all questions answered and booking and payment was very smooth. The surveyor was punctual and professional, and the report came back exactly when they told us it would.

4 september 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Overall positive experience

Very pleasant to deal with and report was provided quickly. There was a slight confusion over the timing of the visit but the surveyor was very accommodating once it was drawn to their attention. Would definitely recommend

9 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing Customer Service

Amazing Customer Service!
I recently (yesterday) had a valuation completed by the team at Copeland Yussuf which was conducted by Armen Mirzoian. He was completely professional and informative throughout the valuation process to ensure I was aware what was taking place - this for me was beneficial being my first valuation completed.
I would highly recommend Armen and the team!

29 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Property Valuation

Very good communication while booking and called before arrival on day of appointment. Extremely helpful with all questions asked how they reach valuation, very knowledgeable of property and area. I would highly recommend them.

23 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I am writing to express my satisfaction…


I am writing to express my satisfaction with the property valuation conducted on my Canterbury property in 22/07/ 2024. The valuation process was efficient, professional, and thorough.
I was particularly impressed with the speed at which the valuation was completed, the accuracy of the valuation.
Thank you for your time and expertise.

22 juli 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Valuation

Getting it all booked in wasnt a problem and they were very accomodating.

The surveyor was very knowledgable and answered all questions we had.

The only downside to the whole process was it was a bit slow getting the valuation sent over and we had to chase a couple of times.

8 juli 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Slow and can’t trust

Highly would NOT recommend. Firstly, if you are going to them for speed, don’t bother. They claimed to be they’d have a valuation report within 4-5 days and didn’t. Every time I chased I was told the person who was meant to write it was not at his desk. This delay of course had a knock on affect. When I asked to make a complaint I was ignored. I finally chased up and the bank valuation came in at a completely different price! (So don’t trust their valuation either!) I was told that I had to pay £120+VAT - so giving more money and causing more delays. When I FINALLY was allowed to push my complaint a little bit further than front of house the “partner” didn’t even know the complaint process he has written up. As a whole, i would day they are slow, non-responsive and can’t trust their valuation. Better to stick to another company who doesn’t make false promises, as you’ll end up paying more in the long term

1 februari 2024
Omdöme utan inbjudan
Logotyp för Copeland Yussuf

Svar från Copeland Yussuf

Dear Samira,

As per the extensive telephone conversations you had with two members of staff yesterday, may we again make the polite point that our report was ready within five working days, however as per our terms and conditions, we had yet to receive payment and therefore were unable to issue the report.

Whilst discussed at great length yesterday, may we highlight to future readers that our invoice was issued via email on 19 December 2023 and our inspection took place on 09 January 2024. As of 18 January 2024, we were still awaiting payment whereby we sent a courtesy email (18 January 2024 at 16.36) advising that the report was ready to be issued but we had yet to receive payment. Once payment was received (26 January 2024 via BACS) the report was issued electronically the same day.

Regarding your comment that one of the Partners “didn’t even know the complaint handling process he has written up”, this is disputed completely. The conversation had was trying to politely ascertain what the complaint entailed mindful of the above timeframes regarding an absence of your payment.

Kind regards

Copeland Yussuf LLP

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