Co-op Omdömen 

Today at 12.50 at the store on Perry St. I was served by a woman who did not accept my new 20f banknote with the image of King Charles. She couldn't explain why? The cash register didn't accept it? She told me to bring another banknote without any justification... She made me very angry and I wanted to top up my electricity key. She kept the key because she couldn't withdraw the payment... The banknote was accepted at the post office without any problems. I had to go back to the Cocp store with other banknotes and I heard nonsense about the fake banknote. It is a scandal that such people are not trained in customer service.

Hi, i shop at my local CO-OP in Downend Bristol & it is so good on food quality & prices - you have to take in mind that they support fair trade & other community charities so that when you shop there you are supporting a multitude of projects that are local & global & because of that & the quality of the food ( & i know this as i have been shopping there many years now & they are far better than Tesco & Asda for quality) i will always shop there.

So CO-OP your range of Ham is the best & also many other products ( the salt & pepper rolls baked freshly everyday are scrumptious too)

& a big shout out to the friendly staff that keep the store running.

Regards

Deborah Crispin
Downend
Bristol

As usual the marked down products were charged at the till full price and as usual the monitor for customers is not showing so you have no idea what you have been charged until you get the receipt. I would advise people in future to use the personal cash purchase options to see what you are paying for. Also, one needs to take out a second mortgage to be able to shop there.

I went in Coop endon on Wednesday 22/5. Looking for some Rump steak. There’s was none left in the fridge area. After getting to the till to pay for my other groceries. Jane was quick to go in the store room and find me some. Saving me time and effort to go to another store.
She’s a credit to your store. I always have a lovely welcome off her whenever I pop in. 😊

The co op are a joke when it comes to membership cards, there a several co op stores near me, I went to one today and took two cards, none were the right one even though I got one of them from that particular store, how many cards do I have to carry around. I put my shopping back

My husband & I rang the helpline with an enquiry about our ISAs. Katie was very helpful & patient with us, listening to our concerns. She contacted the department processing the ISA renewals & got us the answer to our enquiry. Katie’s customer service was exceptional.

I became a member last week, I used the online ordering for the first time and despite placing £40 worth goods, the total refused to go beyond £12.45 so I was refused check out because I had ' not reached £15 min spend ' ! I tried to raise the issue via the online problem help forum but all the pre written Q and A focused only on In Store issues.... ABSOLUTELY RIDICULOUSLY BACKWARD !
I've no choice but to cancel membership, after wasting 1.2 hrs trying to ' Shop ' with this particular company. A VERY DISAPPOINTING EXPERIENCE 😕

The lady at the till and the manager both insisted that my money had not left my account even though I showed them it had as I get immediate updates via my app. Their tills were so faulty, they even had to reboot both tills and my account immediately and after being embarrassed by their problems as they made out I was at fault even though they took my money twice. Embarrassing me in my local community. Further more, I didn't even get my reward stamp. So I'm out of money as it left my account twice and I'm out of rewards. My mother told me not to trust co-op as they often take your money. So true. Contacted customer services and all I received in response was sorry. didn't even acknowledge their wrongdoing or the fact I followed their so called reward system and didn't get it. Shameful. Shameful and quite frankly disgusting. No care or consideration for their customers. Steer clear

We have been buying our Fresh whole Chicken from the Coop for the last few months now after trying Aldi,Asda, tesco, Marks and Spencer as well as our local butchers, Coop wins hands down.plenty of meat, very moist and tastes like a roast chicken shoukd taste. Not over priced. Give it a try you will not be disappointed.

Bought double cream and it’s like milk. Poor quality products which are 30% more expensive than other supermarkets. Shelves always half full and yet cages block aisles. No staff around when queues get long. A depressing and frustrating shopping experience. Always. Staff are pleasant though. It’s just a poor relation to other supermarkets unfortunately. Would rather shop at local corner shop.

World's End Chelsea
Co-Op is one of the worst around my area, they only allow card payments for self service checkouts, meaning that people with cash only have to que for longer at the Tobacco Kiosk and put a whole load of shopping across their small till area. Bad service most of the time. Make your machines take cash or actually open the cash till, which they have NEVER done and they have 2 of them. Wow. Don't waste your time or money here if you can go elsewhere.

Continuous bad service.
I feel pretty strongly that I'm playing Russian roulette every time I place an online order.
If the order is delivered, that in itself is a significant achievement. If the items in the second recite state that the items that I ordered are actually there, that is another achievement.
It is a waste of time to make an official complaint, as the Head Office doesn't respond to any complaints. And The Manager at my local store doesn't give a toss! I've spoken by phone to the "Gentleman." He needs to go on a training course in Customer Service.
Were it not for the fact that I have health problems; that make it practical for me to use The Coop. I would have stopped buying from them ages ago.

Terrible!! Ordered a home delivery which didn’t turn up as they had no drivers (they don’t tell you this and take the payment, customer service is awful!! They’ve no idea about anything and don’t even try to help.

The food cost money! Absolute fraudery!

What sort of utter misery are co-op trying to inflict with their irresistible garlic and parsley flat bread? It is dry. It is flavourless. It is disappointing. The misery from the garlic bread is nothing compared to the pain and degradation felt while consuming the “irresistible” beef ravioli. I am certain that my dog’s dinner has a better colour, consistency and flavour than the beef (gristle) ravioli filling. I will never return to co-op while these products remain on sale.

Poor service from the Stanford le hope team. Very rude

I was in COOP Edinburgh, after landing for my vacation. i was shocked by the customer service with how little they helped i tried to make conversation with they workers but they just looked shrugged and got back to work should make tourists feel more welcome

I BOUGHT SOME JOLLY HOG OUTDOOR BREAD BLACK TREACLE AND IT IS AMAZING TASTE SENSATION IT IS DEFINITELY A 5 STAR PRODUCT I TRULY RECOMMEND THIS HAM YOU CERTAINLY WON'T BE DISAPPOINTED I WILL BE ASKING IF THE CO-OP WILL BE STOCKING ANY MORE OF THESE PRODUCTS.

STAFF TREAT THEIR CUSTOMERS WITH UTTER CONTEMPT !!
WE PAY YOUR STAFF WAGES ,OVERHEADS AND MIGHTY PROFIT MARGINS.
START PUTTING YOUR CUSTOMERS FIRST THERE IS PLENTY OF ALTERNATIVE AND BETTER VALUE FOR MONEY SUPERMARKETS OUT THERE !!!

DON'T BOTHER TRYING TO PHONE THEIR CUSTOMER SERVICES YOU WILL NOT GET THROUGH OR AS MUCH HELP AS A CHOCOLATE FIREGUARD !!!!!

I GRUDGE GIVING THIS COMPANY ONE STAR

COMPLAINT REFERENCE NUMBER 13192830

Ok, just wanted to let the Co op have feedback on their 'honest value carrots'. Twice now have found them slimy and basically horrible. Should have learned from the first time. I buy carrots for my dogs as a snack. Aldi wobbly carrots are fantastic value. Co op honest value carrots are disgusting. So, tried to fill in a feedback form - they put you through the mill: product code (not recognised), bar code (not recognised), packaging code, name, address, tel number, branch details... just to tell them the honest value carrots are anything but honest or good value... well, after all that I got a message stating there was a form issue, and to call them instead... so tried the number, got a message stating number not available.... seriously?