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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

• Do have a noise while running, if you are sensitive to an ambient noise, please consider this • the most tricky part is to getting the exact angle of the nozzle to get the wind, it’s quite precis... Se mer

Betygsatt 1 av 5 stjärnor

Coolzy Customer Service indonesia is very poor handling customer, they only sell to whom can make them happy, they againt cuatomer who give them complaining. In other cases i want to buy front... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

This is honestly a fantastic energy efficient product. We purchased our Coolzy for our Old English Sheepdog who is an outdoor dog. Coupled with a WIFI TIMER which turns on at a predetermined temperatu... Se mer

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Betygsatt 1 av 5 stjärnor

Acheté il y a un an. L'appareil convient à peine à 1 personne qui se tient assise devant. Il chauffe beaucoup plus la pièce qu'il ne refroidit le coin où l'on se trouve, même avec un déflecteur et un... Se mer

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Företagsinformation

  1. Luftkonditionering

Skrivet av företaget

Coolzy.com is a designer, manufacturer and retailer of the worlds best portable air conditioner. We are famous for our Coolzy unit which was designed by the University of Western Australia to be the most environmentally friendly, smallest, lightest and quietest portable air conditioner on the market.


Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

172 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 89 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Betygsatt 5 av 5 stjärnor

This is a very good product

This is a very good product. I was impressed by the effort the company put into communicating what it could and couldn't do. I spent a lot of time verifying their claims, especially about power consumption. I also took it to Adelaide for a camping trip and used it to keep my wife and I cool in our Jayco Penguin in the evenings while we slept. All I can say is that it's refreshing to see an Australian company trying something different and coming up with a product that does what it claims. I'm a high school science teacher and would give this full marks for innovation and execution. Excellent job and I'll be purchasing the tent as we'll for use at home. 5 stars no question.

14 februari 2023
Omdöme utan inbjudan
Logotyp för coolzy.com

Svar från coolzy.com

Thanks for the great review!

Betygsatt 4 av 5 stjärnor

Excellent Customer Service

We bought the Coolzy primarily for our very small AFrame van, aware that it is a personal cooler. It worked great and was smaller than a portable air con. I bought the newly available venting attachment to vent out the window, which will significantly improve the air temperature. The first model we purchased had been reconditioned, but the compressor died after little use. Coolzy happily replaced it, and the new one is running beautifully. Very happy with the customer service.

24 januari 2023
Omdöme utan inbjudan
Logotyp för coolzy.com

Svar från coolzy.com

Thanks for the great review!

Betygsatt 5 av 5 stjärnor

works great!

The koozie is amazing and I use it for the kitchen so when my daughter's cooking she doesn't overheat. The house we live in has poor ventilation so this little unit works really well for why we bought it. I may get one more.

30 september 2022
Logotyp för coolzy.com

Svar från coolzy.com

thanks for the lovely review :)

Betygsatt 1 av 5 stjärnor

The return policy is poorly constructed

The product didn’t suit my purposes. I wanted to return it. I was denied for not returning within 7 days. I had only physically received the product for 3 days. I tried it, it didn’t do what I needed. So I wanted to return it. I still want to return it. It is still barely used. I tried it for 2 hrs maximum. It is still brand new and I still have the box. The return policy is poorly constructed and I needed help. Coolzy let me down and left me unsatisfied and out of money and storage space. I will be telling others not to use this product unless I can be satisfied in a return.

6 januari 2023
Logotyp för coolzy.com

Svar från coolzy.com

Hi Floyd,

Our Returns Policy is very clear. If a customer wants to return a product, they have from 7 day's after the product has been delivered. We believe this to be extremely fair.

According to Fedex, you received your item on the 14/10/2022.

You contacted us to return the item on 30/10/2022 (after more than 7 days).

Unfortunately we need to draw the line somewhere, and for us it is 7 days. Attempting to hold us ransom on a Review Platform is frustrating and unfair on your part. We did our part of the deal according to the terms you accepted. Please remove this review as it is malicious and intended to cause economic harm.

Betygsatt 5 av 5 stjärnor

The device works exactly as described…

The device works exactly as described if not better. I am very hot natured and my home AC stopped working in the summer of 2022. It was taking longer than I wanted to wait to get it fixed, so I ordered the Coolzy.

4 januari 2023
Logotyp för coolzy.com

Svar från coolzy.com

Wonderful! thanks for the lovely review :)

Betygsatt 5 av 5 stjärnor

It's good

It's good, I still learning to use it, but it's good so far

25 september 2022
Logotyp för coolzy.com

Svar från coolzy.com

Thanks for the great review :)

Betygsatt 4 av 5 stjärnor

Coolzy definitely saved me this summer

Coolzy definitely saved me this summer. Very useful and once I got used to where you need to put it and how you have to direct everything it’s great. Thank you!

27 augusti 2022
Logotyp för coolzy.com

Svar från coolzy.com

Wonderful to hear :) thanks for the positive review!

Betygsatt 1 av 5 stjärnor
Logotyp för coolzy.com

Svar från coolzy.com

Hi Richard, we have given you a full refund and we have inspected the unit that you have returned to us. After inspection, we see that you didn't have the air conditioner set to cooling mode. Unfortunately you only had it in fan mode which explains why it wasn't cooling. We have tested the unit in cooling mode and can report that it functions properly by removing 1100w of energy from the ambient air temp. We hope this information helps.

Betygsatt 2 av 5 stjärnor

Don't bother if it's hot where you live

It's a pretty bad cooler. Unless you vent the back side (hot air) out somehow, the unit will warm the room more than cool the room.

And, it doesn't cool the room (which the company even says). At best you have to have it right next to you so the cool air blows on you directly. If it's over 90degrees (and I'm being generous there) can't even sleep with it right on you because too much of your body area just stays too hot.

It's better than nothing so I kept it, but.....I wouldn't buy it again. certainly wouldn't recommend it to anyone.

9 augusti 2022
Logotyp för coolzy.com

Svar från coolzy.com

Hi Jay, sorry to hear that you don't love the product. We'd love to help you out with that. We've got a new attachment due for release in the next few months. The new attachments help to separate the warm exhaust air from the rest of the room. We're using them down in Australia and so far customer feedback is extremely good. Please email us directly for more info :)

Betygsatt 1 av 5 stjärnor

Order it no tracking number or no email…

Order it no tracking number or no email of order there chat and message are a joke like little kid

6 oktober 2022
Omdöme utan inbjudan
Logotyp för coolzy.com

Svar från coolzy.com

Hi Daniel, we have phoned you twice, emailed and responded in real time to your FaceBook queries. You ordered on Friday and your unit is due to be delivered on Monday afternoon. We have emailed you a tracking link and double checked with Fedex to make sure all is as it should be. We hope that you'll change your mind on this review. Thanks for shopping with Coozly.com

Betygsatt 2 av 5 stjärnor

Was disappointed in the product

Was disappointed in the product. For the price I expected more. Works good only to cool a small area. I felt the advertising was misleading.

15 augusti 2022
Logotyp för coolzy.com

Svar från coolzy.com

Hi Larry, sorry to hear about your experience. We do offer a No Fuss Return's Policy so if you've purchased our unit within the last 7 days you can return it and get a full refund.

Regarding our advertising, we feel that we do our best to say what the product can and can't do. Here's an extract from the page How it works:
"We recommend that in small spaces, this warm air must be allowed to ventilate and escape the room. This can be done by leaving a window or door open."

We've also made a short video about it: https://www.youtube.com/watch?v=XK0DmdeOQNs

We also address the issue in our FAQ's: https://www.coolzy.com/us/support/faqs/

We want to make sure you're satisfied. Please email us directly and one of our customer service operators will be happy to help you out :)

Betygsatt 1 av 5 stjärnor

This product is useless unless you're…

This product is useless unless you're sitting right in front of it, and it's pouring a blast of hot air into the room from the back of the unit . It is absolutely useless in my opinion. Nowhere in the advertisements did it indicate it would need to be vented to the outside some way.

20 juli 2022
Logotyp för coolzy.com

Svar från coolzy.com

Hi Billie, sorry to hear about your experience. We do offer a No Fuss Return's Policy so if you've purchased our unit within the last 7 days you can return it and get a full refund.

Regarding our advertising, we feel that we do our best to say what the product can and can't do. Here's an extract from the page How it works:
"We recommend that in small spaces, this warm air must be allowed to ventilate and escape the room. This can be done by leaving a window or door open."

We've also made a short video about it: https://www.youtube.com/watch?v=XK0DmdeOQNs

We also address the issue in our FAQ's: https://www.coolzy.com/us/support/faqs/

We want to make sure you're satisfied. Please email us directly and one of our customer service operators will be happy to help you out :)

Betygsatt 5 av 5 stjärnor

I love my Coolzy

I love my Coolzy! I have used it for about two weeks paired with a bed tent and I have slept and had dreams like I haven’t in a long time. In my experience on my Homepower One Powerstation I saw about 300 watts after the startup surge. If you need something that cools a bed, or maybe you have a futon and it’s you and one other person-this thing is plenty to spot cool and keep comfortable. Keep in mind it DOES put out heat from the other side but the air from the front is cool and crisp like you’re in front of a traditional ac. I will admit it makes a bit more noise than I had hoped for but nothing too crazy so far. I live in WA, USA so we get wildfires and we have the 40° temp swings so it’s nice to have something that keeps the bed COOL, without me having the portable in the window (which lets in smoke) and I find that the room is nice and toasty which is a plus when it’s cold outside in the morning. In the end I can say I would recommend and I use this the more than my portable ac. I hope it lasts a long time. Thank you Coolzy for your comfort and welcome to the USA James and team.
God Bless!

10 september 2022
Omdöme utan inbjudan
Logotyp för coolzy.com

Svar från coolzy.com

thank you for the lovely review :) we're very pleased to hear that your Coolzy does the job!

Betygsatt 2 av 5 stjärnor

Concept interessant mais à améliorer

J'ai choisi le Coolzy pro pour sa consommation électrique réduite et sa facilité de transport. Après deux jours d'utilisations, je trouve le produit bien dans l'idée mais un manque d'efficacité et des points à améliorer:
- Souffle de l'air frais mais le réglage - direction du flux d'air froid à améliorer.
- Une pièce plastique transparent est fourni dans l'emballage, impossible de savoir à quoi elle sert, la notice n'en parle pas.
- La consommation électrique n'est pas de 340W mais de 420W mesurée, la publicité n'est pas exacte et trompe le consommateur.
- le flux d'air chaud est évacué dans la pièce, dommage, un adaptateur optionnel permettant d'avoir la possibilité de brancher un tuyau aurait été possible, à penser pour le rendre plus polyvalent

31 juli 2022
Omdöme utan inbjudan
Logotyp för coolzy.com

Svar från coolzy.com

Salut Patrick,

Désolé pour mon français mais j'utilise Google Translate.

Merci pour vos commentaires sur le Coolzy. Je vais répondre à tes points :
1. La partie en plastique transparent peut être attachée au rabat avant. Cela permet à l'air d'être dirigé légèrement plus haut si nécessaire. Nous ferons une vidéo sur la façon dont cela fonctionne et vous l'enverrons.
2. Air froid directionnel - assurez-vous d'utiliser l'amplificateur de mise au point. S'il est fermé, l'air sera plus concentré par le débit d'air sera également légèrement restreint. S'il est ouvert, il y a plus de flux d'air mais pas autant de concentration. La plupart des utilisateurs l'ont à moitié ouvert.
3. Consommation d'énergie - L'unité consomme 340w à 33c (qui est la température de fonctionnement optimale). Si votre appareil consomme 420w, la température ambiante est susceptible d'être de 40c. Vous pouvez voir ces chiffres de consommation imprimés sur le site de la machine.
4. Pour les petites pièces non ventilées, l'air chaud peut être ressenti. Nous vous recommandons d'ouvrir une fenêtre ou une porte. Nous sommes également sur le point de lancer trois nouveaux produits qui amélioreront également votre expérience. Le premier est une queue qui rend l'éjection d'air chaud plus directionnelle, le deuxième est une tente de lit en option qui capture et retient l'air frais pour dormir et enfin, un kit de fenêtre qui permet de connecter la machine à une fenêtre ouverte via un tuyau.

Merci pour vos commentaires et restez en contact via contact@coolzy.com car nous voulons nous assurer que vous appréciez vraiment votre Coolzy.

Betygsatt 5 av 5 stjärnor

I bought the coolzy pro from them to…

I bought the coolzy pro from them to use for my kid. Im in New York so swamp coolers don't tend to work very well. So the reason I bought this was because it isn't a swamp cooler. I can report that it worked as advertised and made real cool air out the front. This was great for my kid. The only downside was the warm air out out the back but coolzy told us about this. Anway, we just left a window open and it worked. I would recommend this product to people renting that can't get a mini split installed.

22 juni 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Cool and innovative concept

Cool and innovative concept, unit does the perfect job for cooling me as an individual. The sensation is like having an aircon gently blowing on you and you can bring it anywhere, it has wheels. Truly a remarkable work of engineering

15 juni 2022
Omdöme utan inbjudan
Logotyp för coolzy.com

Svar från coolzy.com

Thanks for the great review :)

Betygsatt 5 av 5 stjärnor

Keeps you cool as a cucumber!

I bought coolzy to keep me cool while working in a small room which we use as a home office. It has all external sun-heated walls and can get quite hot and stuffy.

With only a small window, I was concerned that it would heat the room and not function properly, but to my surprise, it works perfectly when used as intended, as a personal air conditioning system. It will keep you cool, but it will not keep the room cool. Because you can't overcome simple thermal dynamics (moving hot air from the front of the machine to the rest of the room), the room does heat up, and when you add the few extra degrees that the cooling system adds on top, you do notice the warmth when you leave the cold stream of air. However, reviewing this system as a room cooler is unfair as it is a FANTASTIC personal cooler that does exactly what the marketing promises. I wholeheartedly recommend it.

25 mars 2022
Omdöme utan inbjudan
Logotyp för coolzy.com

Svar från coolzy.com

Thanks for the lovely review. You're 100% correct on the thermodynamics and how our unit should be used.

Betygsatt 5 av 5 stjärnor

An excellent product

An excellent product. Works as advertised. My son has been using it in accommodation that would be unpleasantly hot otherwise, and he is very at ease because of this product.

25 mars 2022
Omdöme utan inbjudan
Logotyp för coolzy.com

Svar från coolzy.com

Thanks for the great review :)

Betygsatt 5 av 5 stjärnor

Fantastic in every way

First of all, after expecting it to take up to 2 weeks to arrive, it was here within a few days, very timely because we had a week of very hot and humid weather soon after. Working part-time from home in a west facing room, my fan was only blowing hot air around. Coolzy has made a huge difference to my work space.

Secondly, it's super easy to use. Once plugged in, open both flaps and away it goes. Close them and it stops.

Thirdly, because it's so portable, I've used it in the lounge, my bedroom where I used the timer and on my verandah.

I'm very pleased with it and have been telling anyone who asks, how good it is. Best of all it's Australian designed and made, one of the reasons I chose it.

So thank you Coolzy

25 mars 2022
Omdöme utan inbjudan
Logotyp för coolzy.com

Svar från coolzy.com

Thanks for the great review :) so glad our investment in better shipping channels is showing results!

Betygsatt 5 av 5 stjärnor

Cheap, Robust and Energy Efficient

This is honestly a fantastic energy efficient product. We purchased our Coolzy for our Old English Sheepdog who is an outdoor dog. Coupled with a WIFI TIMER which turns on at a predetermined temperature our dog is kept cool no matter the outdoor shade temperature. It proves a constant cold stream of air for hours on end and it’s robust design has not missed a beat. It virtually costs nothing power wise to keep our dog safe and healthy. It is highly recommend and will pay for itself compared to other refrigerated units. Bought online and was delivered within a week

25 mars 2022
Omdöme utan inbjudan
Logotyp för coolzy.com

Svar från coolzy.com

Thanks for the great review :) a wifi timer? great idea!

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