Had a great experience with Will. He was very helpful and understanding of my situation. I don’t write reviews, but Will seemed to go the extra mile and I felt like he has earned this 5-star. Wife... Se mer
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Det här tycker kunderna
Excellent prompt customer service! My shipping and billing address are different and I had the wrong shipping address. They immediately corrected it, and my cabanas were delivered to the right addre... Se mer
CoolCabanas is the best beach product to ever come along! So simple to use for both assembly and pulling down. I continue to be amazing how these hold up when the wind picks up. What is truely impr... Se mer
I reached out to their customer service about the carry bag handle and strap ripping. Will quickly responded and after review sent me a replacement. The easy communication and follow through shows t... Se mer
Företagsinformation
Informationen kommer från olika externa källor
CoolCabanas open to 8’x8’ (2.4x2.4m), fold to a compact 38” (98cm), smaller versions fold to just 33” (82cm) and open to 6'6". Light and Easy for 1 person to use CoolCabanas patented fold and timeless design allows cooling breeze to flow and not blow a...
Kontaktuppgifter
Great customer service
Great customer service. This company stands behind their product.
I contacted to find out how to replace my 8’x8’ tent bag
I contacted to find out how to replace the bag for my 8’x8’ tent. It was falling apart. Customer service told me exactly where to locate it on their website and asked me to provide them with the order number. The next day I received a refund for the full amount! Amazing company service!
What a great company
What a great company, they stand by their products and the Cabana I have is great, I tell all my friends
So after buying my cabana in 2023
So after buying my cabana in 2023, Cool Cabana was gracious enough to give me another pole after the grommets wore out. Just to mention the quality is excellent and after going to beach every weekend in Florida, it's still holding up well. I highly recommend on spending the money and buying Cool Cabana, excellent quality.
Great Customer Service Experience
I initially made a mistake on my shipping address, and their customer service team provided speedy and friendly assistance to make sure my cool cabana arrived at the correct location! Great service
We vacation on Hilton Head Island every…
We vacation on Hilton Head Island every summer for two weeks. We have destroyed a tent every year in the wind. We switched to the Cool Cabanas this year and love them. Why. 1. No tools needed to set up.2. Lightweight only 8 pounds. 3. Simple set up and take down. Took under 5 minutes to setup and breakdown. Fits right in the bag. Watch the video on setup and breakdown. Simple easy amazing.
I love my cabana
I love my cabana. So easy to use. Great with the grandkids especially the 3 month old. No worries on how to get her out of the sun for her bottles. Had a small problem with the spike. I emailed company and it was resolved within 24 hours. Would highly recommend !!!
Best purchase for Florida living
Our Coolcabana was our first purchase when we moved into our home in Florida. It is so well made, offers great protection against the brutal sun, and is so easy to assemble and break down that I can do it by myself. Its design makes it so sturdy even against the wind. Customer service is excellent as well. They are very accommodating and responsive.
Called with a problem and it was…
Called with a problem and it was quickly solved.
We loved our Palm Beach 5 cabana
We loved our Palm Beach 5 cabana. It is sturdy and easy to setup and take down.
Shared that we were surprised that scoops did not come with the cabanas but no problem for us we bought a plastic juice pitcher and it works great. Scoops up a lot of sand. They did say that they would note the suggestion 😎
The cabana was great at the beach
The cabana was great at the beach, easy to put up and take down. Customer service was great as well.
Great service after the sale too
I have had a cool cabana now for 3 years and we love it for the beach days on Michigan’s west coast. It goes up and down super quick… this year I went to use it and the carry bag strap and handle broke… probably from being stored in my dry and hot pool house… anyway, I contacted Cool Cabana customer support and they quickly responded and said to order a replacement from their website for 30.00 and send them the order number for a full refund. It was processed in 24 hours and replacement shipped and refund sent.. excellent customer service after the sale to support an already amazing product!
Great Customer Service
They were very responsive to me after I received the cabana.
They resolved my concern quickly and professionally.
I highly recommend this company, and it was worth the money for a quality product.
Had a bent sand spike after 2nd use
Had a bent sand spike after 2nd use, was able to get a feee replacement. I appreciate that they compensated me.
Great customer service!
Worst customer service I’ve experienced in my life
I love the actual product - the cabana. However the customer service at this company rivals telecom and internet companies in the US. Coolcabanas might actually be worse! It’s quite surreal how a human being is able to write the emails they wrote in response to an order that was damaged and undelivered by UPS.
Someone named “Will” keeps sending me unprofessional emails that feel like that email from the Prince of Nigeria desperately needing your account info to give you money. He keeps telling me I need to place a new order in order for them to refund me my original undelivered item. This isn’t how business works…
Such a shame too because the product is great. Now I’m going to tell everyone to avoid doing business with this “company.”
Excellent customer service
Excellent customer service. Quick response to my issue. Thank you!
Cool Cabanas are the best tents out…
Cool Cabanas are the best tents out there! So easy to use, set up and take down. We live 10 minutes from the beach and go all the time. We have tried allll the different tents and this is by far the best one! We have had ours for 3 years now and it’s still in great shape. Customer service is also top notch.
Love my CoolCabana
Love my CoolCabana! Absolutely the best product out there to use on the beach. You will love it!
Customer Service is fantastic
I reached out to Coolcabanas to find out how to replace the bent stake for my cabana. I received a response within 24 hours. They told me how to order the replacement part on their website and once I ordered, to send them the order number and they will reimburse me. I was not expecting any reimbursement, this was an unexpected surprise. I have received very prompt responses. Customer service is fantastic. I will definitely order from Coolcabanas again.
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