Coolcabanas Omdömen 1 220

Had a great experience with Will. He was very helpful and understanding of my situation. I don’t write reviews, but Will seemed to go the extra mile and I felt like he has earned this 5-star.

Wife and I are already owners of a CoolCabana and we love it, but we only needed a replacement bag as the handles had ripped. At the time of emailing Will, I was deployed. I explained the specifics of it all to him and he was able to refund my new bag after I had ordered a new one. Big props to him! Super helpful and easy to work with. Additionally, nothing but good things from CoolCabana in general.

We love our cool cabana and now got it for a friend as a baby shower gift. Great customer service too when I put the wrong address haha

Wonderful experience with Cool Cabanas customer service. My issue was a lost product and the representative explained how to get a replacement . We have completely love out Cool Cabanas and their customer support team has been as amazing as their product! They have a repeat customer here and I would highly recommend them to others.

CoolCabanas is the best beach product to ever come along! So simple to use for both assembly and pulling down. I continue to be amazing how these hold up when the wind picks up.
What is truely impressive is the customer support should you ever need them, be assured they are ready and waiting to help.
AMAZING!!

We love our cool cabana! It's so easy to put up and take down anyone can do it. It provides tons of shade and looks so cool. This company has wonderful customer service and I will definitely recommend them to everyone. Thank you Cool Cabana!

An arm of my coolcabana broke and the team did not hesitate to send me a replacement arm free of charge. I am so impressed by the service and communication. Thanks so much. Highly recommend buying a coolcabana. They are a game changer for beach days.

Prompt response. Handled my situation with professionalism and integrity. Thanks again.

An easy 5 stars, the customer service was amazing - quick, responsive and resolved the issue satisfactorily. Thank you!

Saw this product on the beach a few years ago and ordered one. Living in Florida this is a no brainer for beach days. I can set it up and take it down all by myself in less time than it takes to find parking. I've had so many people ask about it and I've gifted it to family members. This is an amazing product and every interaction I have had with this company has been a dream.

I reached out to their customer service about the carry bag handle and strap ripping. Will quickly responded and after review sent me a replacement. The easy communication and follow through shows their commitment not only to the product but to customers.
I recommend this tent all time due to the simplicity to use and the quality.

Love my cabana!

Needed to get a replacement part. The customer service was amazing. Quick responses and extremely helpful.

Never go to the beach without my cabana.

Easy purchase, easy communication, quick response from customer service. Thanks so much!

Hi will thank you for your quick response excellent customer service David

Amazing after service!
Thank you for your prompt attention and service Will 👍👍👍👍

Great customer service. The cabana we bought is the best easy up and easy down with good coverage. We had a rip in the strap of the carrier and they replaced it with a new one.

Thankyou to this amazing company for their excellent product & service.
I had some issues with my order(not their problem but paypals) they worked with me & solved all the issues,promptly & in my favour. All communications were prompt & very helpful. I love our new large coolcabana & mat. Dont hesitate to buy online from this genuine business. Excellent product,fast shipping & the best service I have ever received. Well done!!

We have always been extremely happy with our Coolcabana , however the bag didn't wear as well. On contacting the company, we were told to order a new bag. And that we would be reimbursed. We received our new bag in no time and reimbursement soon after. Customer service was excellent. Thank you Coolcabanas!

Best customer care!

We purchased our Cool Cabana in Dec 2024, we used the product for one summer and were excited to again enjoy its use this December in 2025. Just after new year (the product is just over one year old) we were at a local beach in Victoria, the cabana was set up correctly, the peg in the correct position and sandbags full as instructed. A small wind gust came through, the cabana pole bent and the top half snapped. My husband had to catch the cabana from collapsing on our 4 year old underneath.
We were pretty shocked and I had read the sustainability goals of the company. I thought ok these freak events can happen surely after just one year, theyll replace the part?

Long story short, the top half of the pole cannot be replaced (so be warned about this before purchasing). In addition the head of customer service (Henry) has no genuine customer service skills, his emails were rude and accusing. He offered me $70 off a new RRP $270 cabana and I quote said technically we owe you $0 as the fault was actually caused by us and outside the one year warranty period. I would never purchase this product again, people should be careful as this company offers no genuine customer service when accidents happen, no replaceable parts and no genuine discount for us to repurchase. We have a beach tent from Bunnings it cost us $150 and has lasted 7 years, I also know Bunnings offer genuine customer service when something happens with their product.

I received an immediate reply to the email I sent updating my delivery address which was polite and personal , great service .