I had a brilliant experience with Console Central. The service was excellent from start to finish, communication was clear, and everything was handled professionally. I was really impressed that I wa... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ash is a great at communication and very patient with his customers. The console works great. Would to use this company again.
A friend of mine ordered a console from these guys via Clearpay website so you’d think they’re legit? No, 2 months on still not received anything I think he’s gave up now even bothering. The price... Se mer
Företaget har svarat
Great service - I had a query after purchasing a reconditioned ps5 and the business owner replied to me after office hours to put my mind at ease. Item was delivered really quickly, in perfect condit... Se mer
Företagsinformation
Skrivet av företaget
Console Central UK, established in 2011 and based in Leicestershire, is a video game company specialising in the refurbishment and sale of most popular gaming products to both wholesale and retail markets across the United Kingdom. We also operate a repair facility offering a range of repair services to customers locally and nationwide.
Kontaktuppgifter
Sparkenhoe Business Centre, Southfield Road, LE10 1UB, Hinckley, Storbritannien
- 08438 863 996
- sales@consolecentral.co.uk
- consolecentral.co.uk
3,9
Bra
28 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Awful service
Awful service, waited over a week for my sons easter present and its still not even been dispatched on the 5th of April, had to ask for a refund with a very upset little boy!!!
They also lie when they get a bad review.
Disgusting
28 mars 2024
Omdöme utan inbjudan
Svar från Consolecentral
Dear Nadine,
Thankyou for your review. I have had the opportunity to look into this matter and review all communications.
I regret your dissatisfaction, but it’s important to address the facts. Your order was placed after business hours on Thursday, March 28th, just before the Good Friday (29th March) and Easter Monday (1st April) bank holidays, during which both our facility and our couriers were closed.
Despite our clear communication that dispatch before Easter was not possible, you repeatedly demanded next-day delivery. Whilst we regularly go above and beyond for our customers, we cannot dispatch products during bank holidays when our facility and our shipping partners are closed for business.
When it became clear that your demands were not being met, you opened a dispute for a refund while still insisting on receiving the product. This behaviour is not only unreasonable but it is also dishonest.
Given the above circumstances, we issued a refund and it appears that your response to this was to leave this retaliatory review.
Whilst I always hope to welcome back an unhappy customer and turn a negative experience into a positive one, it seems that our services may not align with your expectations. Therefore, I would politely recommend considering other retailers for your future purchases.
Best regards,
Ash
Console Central UK
Brilliant
Great service - I had a query after purchasing a reconditioned ps5 and the business owner replied to me after office hours to put my mind at ease. Item was delivered really quickly, in perfect condition as described. Highly recommended - thank you so much!
24 oktober 2023
Omdöme utan inbjudan
Unfortunately cannot leave less than 1…
Unfortunately cannot leave less than 1 star. Ordered a ps3 for my children as theirs was unrepairable... after 3 days of no contact except an email thanking me for my order I emailed asking for a delivery date to be told it was going to be dispatched by the end of the week. Emailed today to ask for an update then received a refund email from clearpay. Nothing from the company themselves. Absolute joke of a company ... ran by cowboys ! AVOID AVOID AVOID !!!!
10 oktober 2023
Omdöme utan inbjudan
Very good experience
Purchased a preowned PS5 Digital Edition. Arrived two days later. When I opened it it was virtually new. Very pleased with the service. Will use again.
19 augusti 2023
Omdöme utan inbjudan
Svar från Consolecentral
Hi Amrita,
Many Thanks for your review.
We look forward to welcoming you back as a future customer.
Kind Regards
Ash
Console Central UK
One as can’t rate as a zero
One as can’t rate as a zero . Ordered at 8:13 on Friday morning , phoned up today to be told it will be dispatched in three to five days . At 7:16 tonight gets a refund message from Clearpay nothing at all from Console Central what an absolute waste of time and what a shambles of a company
29 augusti 2023
Omdöme utan inbjudan
Svar från Consolecentral
Dear Anna-Marie,
Thank you for your feedback. I apologise for the inconvenience you experienced.
I have just looked into this order. I can see this was auto-cancelled by our system as it attracted a fraud score on our system above our threshold for processing.
We take fraud prevention very seriously to ensure the safety and security of our customers. The order placed was under a different name, which triggered our security protocols. As a precaution, we had to cancel the order to allow you to re-place it using the correct details. This is a measure we take to protect both our customers and our business from potential fraud.
I regret that, whilst you (as outlined) received the Clearpay refund confirmation, that you did not receive a written explanation from us. This was an oversight and one I apologise for.
I would welcome the opportunity to turn your negative experience into a positive one. If you have a future requirement for our services, please reach out to me directly, and i’ll ensure everything goes smoothly.
Thank you for your understanding.
Kind Regards,
Ash
Console Central UK
Make it make sense people it’s EXTORTION
A friend of mine ordered a console from these guys via Clearpay website so you’d think they’re legit? No, 2 months on still not received anything I think he’s gave up now even bothering.
The prices are extortionate anyway they want nearly £100 for an XBOX 360 E, or 360 S, please go on Facebook marketplace and pick one up for literally £15 or Cashconverters for the same. I also see on their website an XBOX ONE X, NOT SERIES X, OLD GENERATION ONE X for £200?!!!!! Please people use your heads and shop elsewhere these companies think because people are shopping on clearpay they can extort you. Typical UK business id say.
21 juni 2023
Omdöme utan inbjudan
Svar från Consolecentral
Dear Jamie,
Thank you for your feedback. Firstly, I want to clarify that, as you mentioned, you have not personally placed an order with us. We take customer satisfaction very seriously, which is why I reached out via Trustpilot to request more information about your friend's experience. Unfortunately, I have not received any response from you.
When you purchase from Console Central UK, you are investing in products that have been meticulously checked and meet our extremely high standards. We are committed to quality, which is why we reject more incoming stock than we keep, ensuring that only the best items reach our customers. Additionally, all our products come with a comprehensive warranty, offering peace of mind and added value.
While you may find cheaper options on platforms like Facebook Marketplace or in pawn shops, these products are often incomparable to the ones we sell. They typically do not come with the same level of care, quality assurance, or warranty that we provide. Our customers return to us repeatedly because of their positive experiences and the reliability of our products. In fact, our returns rate for defective items is less than 0.05% of the products we sell—a level of quality you are highly unlikely to find with the alternatives you mentioned.
We often see consoles that were purchased from Facebook Marketplace in our repair facility, as many of these devices are sold with latent or intermittent faults that eventually require significant repairs. Almost all customers in this situation express regret that they didn’t purchase from a reputable business like ours. While cheaper alternatives are available, they come with an elevated level of risk and it is irresponsible not to highlight this when guiding readers to cheaper options.
We appreciate all feedback and continually strive to improve our services. If you or your friend have any further concerns or would like to discuss this matter directly, please don’t hesitate to reach out.
Kind regards,
Ash
Console Central UK
No response to messages after order placed
Placed a order for a ps vita 2000 on the 17/05/2023
Messaged for a update got one saying my parcel will be with me on the 26/05/2023. Which is fine.
No parcel turned up, so I messaged for a update and no replies from the company since.
I've tried calling, messaging ( Facebook and other contact methods on their website).
Slow responses if you get any at all.
Avoid.
30 maj 2023
Omdöme utan inbjudan
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