Consolecentral Omdömen 

28
TrustScore 4 av 5

3,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I had a brilliant experience with Console Central. The service was excellent from start to finish, communication was clear, and everything was handled professionally. I was really impressed that I wa... Se mer

Betygsatt 5 av 5 stjärnor

Ash is a great at communication and very patient with his customers. The console works great. Would to use this company again.

Betygsatt 1 av 5 stjärnor

A friend of mine ordered a console from these guys via Clearpay website so you’d think they’re legit? No, 2 months on still not received anything I think he’s gave up now even bothering. The price... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Great service - I had a query after purchasing a reconditioned ps5 and the business owner replied to me after office hours to put my mind at ease. Item was delivered really quickly, in perfect condit... Se mer

Företagsinformation

  1. TV-spelsbutik
  2. Datorreparation
  3. Elektronikreparatör
  4. Elektronikbutik
  5. Elektronik

Skrivet av företaget

Console Central UK, established in 2011 and based in Leicestershire, is a video game company specialising in the refurbishment and sale of most popular gaming products to both wholesale and retail markets across the United Kingdom. We also operate a repair facility offering a range of repair services to customers locally and nationwide.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

28 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(28)

7 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I had a brilliant experience with…

I had a brilliant experience with Console Central. The service was excellent from start to finish, communication was clear, and everything was handled professionally. I was really impressed that I was even given an upgraded console to a newer version, which went above and beyond what I expected. The console arrived in great condition and works perfectly. I’d definitely recommend Console Central to anyone looking for a reliable place to buy from. Great service, great value, and a company that clearly looks after its customers.

16 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

Great service. Had a great chat to the owner. The product was as described and worked a treat. Just what I wanted for my son. Thanks

14 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

SCAM!!

SCAM!!! SCAM!!!! SCAM!!!

STAY CLEAR FROM THIS WEBPAGE:

I have placed an order to buy one original Nintendo switch charger, to my surprise I had to buy three to be eligible for delivery.

I went ahead, placed the order for three refurbished chargers as they only sell refurbished. I've paid £59.97 and the order never got dispatched.

Luckily I've paid using my visa debit card so I was able to get my money back straight away once I've opened a claim against this scam website.

I've tried emailing them to ask for tracking information, I've received an automated email response stating someone would get in touch within 24hours. I've waited one week and no one responded until my bank recalled the payment.

Within 6 hours of the payment recall I've had an email from someone by the name of "Ash" claiming to be the director of Central Console.

They've stated; WE CAN SEE THAT YOU HAVE OPENED A CHARGE BACK FOR THIS TRANSACTION.
CAN WE ASSIST IN ANYWAY?

THANKS
ASH (Director)

For the record to confirm my statement is genuine here's my order # 1947

Update: I emailed sales@consolecentral on 11th February 2026 asking for tracking information.
I have received an automated response on the same day and nothing else until I recalled my money. This was what I've received:

Hello,

Thank you for reaching out to Console Central UK. We appreciate your email and would like to inform you that our typical response time for emails is within 24 hours.

Please note that our office hours are 9AM-4PM, Monday through Friday. Any emails received outside of these hours will be addressed during the next business day.

We strive to provide exceptional customer service and will do our best to respond to your email as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience.

We have added some FAQ's at the base of this auto-response to assist customers with the typical sorts of enquiries we receive.

Thank you for your understanding and a huge thank you for shopping with ConsoleCentral!

Best regards,
Sales Team

8 februari 2026
Omdöme utan inbjudan
Logotyp för Consolecentral

Svar från Consolecentral

Dear Curtis,

Thank you for taking the time to leave a review.

I’d like to clarify what actually happened here, as several aspects of your review are not accurate or reflective of events.

Your order was placed on 8/2/26 and dispatched from our facility on 9/2/26 via Royal Mail 2nd Class Small Parcel.
I can find no record of any emails or phone calls from you requesting tracking information or assistance prior to a chargeback being raised.

You mention having to purchase multiple items to qualify for delivery. Our delivery pricing and thresholds are clearly shown before checkout, and you chose to proceed on that basis.

On 18/2/26, a chargeback was raised against this order and received by our office. Given that the order had already been dispatched and no prior contact had been made with us, this action was extremely premature.

As soon as the chargeback appeared, I contacted you directly to ask whether I could assist.
Your response on 19/2/26 was: “Not at this time. Thank you.”

Chargebacks are intended as a last-resort banking remedy once a merchant has failed to engage. In this case, we were available and actively attempting to assist; conversely, you resisted my attempt to resolve this matter with you directly.

Based on your response and the lack of engagement, we accepted the chargeback in full to bring the matter to a prompt and straightforward close.

Given the above, it is strongly disputed that the term “scam” is accurate or justified. Nothing in this transaction involved deception, refusal to engage, or an attempt to withhold funds. This matter could have been resolved quickly and simply with a direct email or phone call.

If you believe something has been misunderstood or would like to discuss this further, I remain happy to help, as I was when I contacted you previously in an attempt to resolve the matter.

Kind regards,
Ash
Console Central UK

Update:
Following your update, I have carried out a full search across our global sales and support mailboxes. The only email correspondence of this nature sent to you was the automated response generated on 19/2/26, which was triggered by your reply to my message of 18/2/26 asking whether I could assist following the chargeback.

No prior email requesting tracking information or assistance was received before the chargeback was raised.

Betygsatt 5 av 5 stjärnor

Brilliant customer service from Ash and…

Brilliant customer service from Ash and the team. They noticed i'd purchased a turquoise Nintendo Switch Lite, and offered me the Animal Crossing branded one as a gesture of goodwill.
Delivery is a little longer than some places, but that is to be expected from a smaller company. We've all been spoiled by the one-day delivery juggernaut that is Amazon. I was kept up-to-date at every stage, and the goods arrived in immaculate condition.

Absolutely will be using them again.

5 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Afford at all costs

Do not buy from theses ordered on 14th and still not received it rang and emailed loads and kept saying was with DHL but wouldn't give tracking details had to go through bank to get a refund from them

31 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY, THEY WILL CHARGE YOU 30+ pound to ring them and then they will cancel your order SCAM SCAM SCAM

3 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

IF I COULD LEAVE A 0 STAR I WOULD

IF I COULD LEAVE A 0 STAR I WOULD , bought Xbox 2 weeks ago , 3-5 business days delivery , 2 weeks on no Xbox , not good at replying to emails , told on the 25th it was with the courier for delivery , clearly not as order was cancelled on the 28th , no email saying why , very poor company and customer service , AVOID

14 januari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

HORRIBLE

HORRIBLE, THEY ARE LIARS I ordered an x ​​box with my son on 20.12 before Christmas today is 8.1.2025 and the package has not arrived PLEASE DO NOT ORDER!!!

8 januari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Absolutely terrible

Absolutely terrible, my dad ordered a xbox series s for me 3 business days ago and it still hasn't arrived, they said it would be here by Monday 2 pm and it's currently Monday 4:18 pm and no answer from all of our attempts to reach your incompetent staff, this is disgraceful DO NOT BUY FROM HERE

25 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fully Recommended

Ash at Console Central is an Absolute pleasure to deal with
Very quick to respond to questions and no hassle
The console arrived on the exact day Ash said and I will definitely recommend this company to others
Thank you so much

1 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

was not in box as showed took long for…

was not in box as showed took long for delivery

25 juni 2024
Logotyp för Consolecentral

Svar från Consolecentral

Dear Mara,

Thankyou for your review. I am sorry to hear that you are disappointed with our service.

I have checked into this matter so that I may respond to your review.

I can see that you ordered a Nintendo Switch product on Sunday 2nd June @ 7.16PM.

I can see that DHL delivered your item three days later on June the 5th - two working days after it was dispatched, which was the first working day after you ordered. This was the very first opportunity we would have had to dispatch this. The product was in your possession three days after ordering.

There is no box shown on the product listing, nor is it suggested anywhere that this product comes in it's original box.

I am unsure, given the above, if you left this review for the correct company.

Best regards,
Ash
Console Central UK

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