Computershare Omdömen 

I haven’t got a clue as to what I’m doing with shares Mussa at computershare was very helpful and helped clear things up

Mussa was very helpful and was able to resolve my query quickly and efficiently. Pleased with Computershare support service. Thanks.

I spoke to Lorna today who was very helpful in answering my query and ensuring that I took the right steps to complete my sales process.

I got what I needed. Very easy. Mussa did a great job.

We had an issue and called up and spoke to Mussa who was very helpful with my query. He talked me through step by step and made the process easy

Communicated with the service agent "Mussa" who assisted me with regards to dealing with the holdings of my late wife. He's been super helpful and shared clear instructions on the entire process.

I called in today , requesting support for my shareholdings and for setting up a digital portfolio, my call was handled by Mussa, his patience level was amazing , and his knowledge exceeded my expectations , he helped more than most would have, it was a joy dealing with him.
It's unfortunately that other registrars in the could not have the same quality of staff members such as Mussa.

I was receiving E-Mails on an account i thought I cleared. I contacted Computershare for help, a very friendly lady called Martha or Marsha helped me sort everything out. She was very polite, patient and helpful, it’s been a long time since I got customer service like that. So glad it wasn’t AI as I would have given up.

When signing on to my account the authentication system sent me a text. Nothing was received. Over and over again this happened. Chatrooms suggest this is common and resolved in 24 hours, mine problem didn’t. I tried phoning customer service which requires you to verbally answer questions which it constantly mishears. Eventually I get to a person who says it is EE not sending me texts, then just offers a change to using a 2factor authentication app. I am waiting for my complaint to be picked up and cannot access my account.

Had a query regarding my shareholding and I had assistance from Liz, one of the Computershare agents. I was able to obtain a full history and breakdown of the shareholding and was provided guidance for all of the queries that I raised. A welcome change to get someone who is both helpful and knowledgeable.

The Computer Share representative, Mussa was very helpful in directing me to the correct line of enquiry relating to historical data. The contact numbers where provided which linked straight to the correct source saving me time in finding who to contact. Well done

Mussa was very helpful in clarifying some confusion I had and sorted everything I needed sorting in an efficient manner

Declan made my experience so easy and went over the top to help me out with my problem.

This is without doubt the most incompetent organisation on this planet. They hadn't paid me any dividends on my SSE Plc shares for 21 years and a search company for SSE found me and told me I had circa £1,450 outstanding. It took over 3 months, umpteen phone calls and emails to get the money that they paid in tranches without being able to say why. They charged me an agreed admin fee of £135, then charged it again. Agreed to refund it 3 times. After confirming my bank details on the phone, they then wrote to me asking for my bank details. After saying that the refund had been processed and would be in my bank within 10 days, they wrote to me 16 days later and said that they had refunded my "cheque" and it would be in my account within 21 days. They told me to sign in to their website, but wouldn't tell me the account numbers to enable me to do so. They are an absolute disaster.

Sent me a mail, asking me to telephone them, but didn’t include a telephone number. The the email it was sent form was ‘no reply’ - great customer service!

quick response and friendly. Most importantly is helpful and cleared all my doubt

Instructions to solve my issue didn’t work and i lost access to my account entirely.

I want to thank Maria for her patience an her genuine willingness to help. She guided me through every step and quickly found the documents I needed. Her support was clear, kind and truly efficient.

Computershare do not listen. I have been trying to resolve shares in my father in laws name for 6 years. Same automated response comes out not addressing any of the complex issues. They cannot follow simple instructions and levy charges for their own incompetence.

telephoned to try to include a holding from an account that they seemingly have deleted on their 'new system'change over but had not added it to my 2nd current account. Didn't work doing all the things they asked me to do, it is 'seemingly lost' in their system. Therefore wrote to them an extensive letter detailing all the issues. All i got in return [by email] was a copy of my user name for an account which did not hold the company details i required and could not 'manually add' and a 'QR' to 'do this review. My 'problem has not been solved or even addressed as per the contents of my letter. For me they are an absolute waste of space.MY problem has not been solved i cannot get ahold of the data i need for HMRC. Given the choice i would have nought to do with them, but sadly i don't have that choice!