Columbia Threadneedle Investments Omdömen 

I can confirm that all the comments everyone has left are 100% what I am currently experiencing. No reply to written formal requests to have funds paid out. I’ve sent a formal complaint and have given CT 5 working days or I’m taken it straight to the FCA. I’m not waiting weeks let alone months to have funds released.

Terrible service. Have been trying to sort out a simple proof of address to access my online account for over a year. They take weeks to get back to you. Is there anyone working there?

We've been trying to close our daughter's Columbia Threadneedle CTF for MONTHS and move funds to another provider's JISA (Wealthify). Columbia Threadneedle finally told us they closed the CTF and sent a cheque to Wealthify 4 weeks ago, but it was never received. And upon further investigation it transpires CT have been ignoring all attempts by Wealthify to investigate this and resolve the missing funds issue. 1) Where are the funds? Nobody knows. 2) Why don't CT cooperate and answers calls or emails? Nobody knows.

I opened an account with Columbia Management over thirty years ago for my new daughter. When she started college and was of age, I attempted to turn it over to her and they would not allow me. She is now doing graduate work in UK and Columbia Threadneedle will not permit her not I to access the account for tax forms!! This is a worthless company.

Avoid engaging any type employment with Columbia Threadneedle.

Avoid at all costs - this company specialises in the phrase "the cheque must have got lost in the post..."

We supplied and had verified (at a cost from The Post Office) all the details for a Child Trust Fund withdrawal and on the date of my daughter's birthday, she requested a withdrawal. We had to phone as the previously verified bank details would not be accepted on the website. The agent could not make them work either, despite them being verified and said they could "investigate" which might take "some time".

The alternative was they could send her a cheque instead (in 2025?) which would go out on Friday and be with us the following week.

Four working days later, the cheque has not been received and the agent I spoke to earlier suggested it may have been "lost in the post.." and to wait until the end of the week and if it has not arrived, then they would need to cancel that one (which takes 8 working days?!) then issue a new cheque (3 working days).

Convenient that so many cheques get lost in the post with this company...all the while the money is still say earning interest for weeks in their account.

DONT GO ANYWHERE NEAR THIS COMPANY!!
THEY DONT WANT TO GIVE YOU YOUR MONEY!!!
I turned 18, 5 months ago and I still have not got my money. I emigrated to Australia, and these people have done nothing but mess me about to delay/ stop me accessing my Child Trust fund.
They have asked for I.d one piece at a time,then write to me telling me they will review it within 5 days.
. I then receive another I.d request in the post, three weeks later asking for a different document or the j fine I sent was not good enough.
After 5 months they then decide to ring me asking me my security questions.
Apparently I answered my own security questions wrong!! And so he could no longer speak to me. I have sent 3 complaint e-mails which have been ignored.
I then recieved another phone call last week which I was unable to answer as I was working and have heard nothing since.
I don’t understand if they gave all my documents, why they just cannot send me my money.
They are obviously holding on to it for their own gains.
This service is a disgrace.
If I do not hear from them in writing within 7 days, I am taking my complaint to the Ombudsman and will be taking screenshot of all these complaints too!

My 3 daughters ended up with CTFs with this company following acquisitions - they bumped up charges and ultimately turned the original £250 into £300 after 18 years. Just with inflation the £250 would be around £425 today.
They then made it extremely awkward to withdraw money. Absolute charlatans - do not touch

WOULD GIVE A -10000000000 STARS IF I COULD , DO NOT USE THIS COMPANY .
My parents sent up a CTF account for me when I was younger and at 18 I needed to withdraw the funds. At first all seemed okay until I was logged out of my online banking account and given an error code and told to ring . I rang up and let them know and was told I needed to verify my adress and identity . I was told I could send a copy of my passport and a bank statement with my address . However this was not sufficient , I got my statement and passport then certified and put onto the document form which was not made clear on the website . After about a week I then gained access to MY OWN account . I then went to withdraw my funds however I then AGAIN had to verify that MY OWN bank details matched my address so I put in my account details when I was hit with another error. I was then told my withdrawal was processed , so I then rang up again to ensure it was however was then told I was going to recieve a cheque which I never requested . A cheque with a significant amount of money floating in the post is not ideal when you are about to go abroad for 3 months . So I then rang again and the woman over the phone told me that she had processed to cancel the cheque and that I would receive the money via bank transfer as I gave her my account number and sort code etc and I would recieve this within 8 business days. I then received an email to say that my funds would be transferred to my bank account. Meanwhile my money is consistently going down in value .it is now 9 buisness days later I am now away and LUCKILY my mum opened my post to see a cheque from this company inside . If she hadn’t opened it god knows what would have happened. I have never experienced a more incompetent company before in my life and I urge you to not use it.

I opened two 529 accounts 10 years ago. Spouse was joint account holder, unfortunately passed away 2 years ago. I need to reassign partial funds from child A to B as B is currently in school and needs funds. I speak to representatives, follow their guidelines and apply after getting medallion signature et all. Couriering charges too. This is my second round of form submission for the same intent based on reps/manager's input, someone calls and says form is not correct, and says that "the representative that I spoke to previously didnt add comments so I was given wrong instructions"!! If I speak to a manager, I am told to call her private # which doesn't even ring second time. All this with each call taking 180+ minutes and reps dropping calls. Truist bank made me open AC with them and made commission for opening (which I found out later). I have spoken to Tawan, Tia, Parris (names given by them) and many more in 2025 alone

Columbia Threadneedles LUX spielt offenbar das gleiche Spiel wie die "Kollegen" in US: Die Kundenbetreuung ist ausgelagert zu IFDS / International Financial Data Services. Seit September vorigen Jahres versuche ich, mein Investment zurück zu erhalten. Gleich wie bei verschiedenen anderen Investoren: Mal fehlt dies, mal fehlt das oder es ist etwas nicht vollständig. Außerdem wird ständig versucht, meine Unterschrift bei "Anlage" oder "Zweck der künftigen Geschäftsbeziehung" zu bekommen - obwohl mehrfach darauf hingewiesen wurde, das keine Geschäftsbeziehung erwünscht, sondern die Rückzahlung meines Eigentumes gefordert wird.
Bislang alles ergebnislos.
Letzter Termin war 7. Februar 2025.
Meine anwaltliche Vertretung wird diese Woche Klage auf Herausgabe meines Eigentumes erheben.
English translation:
Columbia Threadneedles LUX is apparently playing the same game as its “colleagues” in the US: customer service is outsourced to IFDS / International Financial Data Services. I have been trying to get my investment back since September last year. Same as with various other investors: sometimes this is missing, sometimes that is missing or something is not complete. In addition, there are constant attempts to get my signature under "Investment" or "Purpose of the future business relationship" - although it has been pointed out several times that no business relationship is desired, but that the repayment of my property is demanded.
So far everything has been fruitless.
The last date was February 7, 2025.
My legal representation will file a lawsuit for the return of my property this week.

OK. Here is an update on my review I posted on 25th Jan: "I feel the company is so inefficient and it has given me so much extra work at a difficult time. In April my mother died. As her executor I phoned the company immediately and they listed a number of pieces of information I should put in a letter, along with a death certificate. Rather than writing it all down when I was upset, I requested that they wrote to me with a list of what was needed and what the process would be. However, they were unable to do this. Once I sent the death certificate they said they needed the certificate of probate. This took several months. Once they received this I had to phone them a couple of times to get the withdrawal forms. It was only then that they mentioned they needed ID from myself and my brother. I sent them completed forms, including bank details as requested. Today I have had a letter from them saying that I need to send documentation so they can verify my bank account. This will involve a 30 mile round trip to my nearest branch. My complaint is that they have drip fed me the information with me doing all the chasing. There was no reason why they couldn’t have said back in April what information would be required."
So I did the 30 mile round trip to the bank to get the account authorised. I sent the document to Threadneedle which they notified me they had received. The next step was for them to pay the money withdrawn from my late mother's account into the authorised account. However today, out of the blue, I received two cheques made out to myself and my brother (the other executor)! We don't have a joint account (obviously) and I can't pay it into the account it is destined for as that is only in my name, so I've just spent an hour on the phone with them trying to persuade them to stop the cheques and pay into the deignated account. They say this will take up to 8 working days. In the meantime we're loosing out on the £200 a week it would have been getting in interest if it had been paid into the correct account...

I took out my investment from Columbia and got a check in the mail. I deposited the check into my banks atm. The check was accepted but not yet cleared AND THEN TAKEN AWAY. but get this, $8,166.02 (exact check amount) dollars of my own money was taken away leaving me in over $6,000 in overdraft. HOW IS THIS POSSIBLE??????? I am livid and scared and this has been an absolutely horrid experience for me. I am beside myself at the moment.

Very poor administration. Several months to reply to a request. They have lost documents that I have sent them on more than one occasion. Investments themselves were fine.

*I have been working with Ivy from the escalation team and nothing has been resolved yet.Once again we are experiencing stall tactics from your organization as has been the case the last year.

This is the worst investment company I have ever dealt with. My attorney seconds that. I am listed as a beneficiary for an account my deceased mother had with Columbia Thread Needle. It has been 9 months since my attorney and I have been trying to get them to release the funds and still no payout.
It is costing money and time to continue the pursuit but I refuse to let them keep the money that my mother bequeathed to me.
This company is an embarrassment to the investment world.

My mother died in 2018 and I still have not been able to transfer her Columbia Threadneedle shareholdings into my name. The administration at this company is terrrible, and complaints go nowhere.

What an absolute disgrace- latest call & still on for over 19 minutes & initial lady, Hansa, who spoke to me has disappeared and said be back with me soon, that was over 10 minutes ago. No customer service then comes back after 23 minutes to say can I hold whilst she finds someone. All I’m trying to do is access MY money from MY account

If you like the people you will be leaving your money to, do not do business with this company. Schwab was SO MUCH EASIER to deal with after my mom's passing.

The issue is about Proof of Address but thats not really the issue. The issue is shocking, shocking customer service. I have had an investment with them for 27 years and want to cash in. They have been sending me info to my current address (for last 15 years) including recorded delivery/signed for. Not enough. But the problem is simply lack of response to my calls. Call 1: the resolution team will call you back. No they didn't. Call 2 one week later: the legal department will call you back. No they didn't. Call 3 one week later: the resolution team wil call you back. No they didn't. I make a formal complaint and am told I will get a call by close of business the next day. No they didn't. Call 4: one week later: same as call 3 and awaiting outcome.
Update 4 December: As you see below, only because of this review was I contacted by ColumbiaTreadneedle. This issue is now resolved through the Complaints Dept who acknowledged unsatisfactory service and I have received compensation. I will now withdraw my funds and put them elsewhere.

Do not under any circumstances give this company your money. They intentionally deploy roadblocks to withdraw your money. Just lost $5,000 from an estate settlement because they require a medallion guarantee even though they know and told me online the all the big banks don’t do them