Livia the customer service agent that helped me yesterday and today. Is outstanding her support and kindness shown to myself during a very difficult time is well beyond anything I could have hoped fo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had collegia login problems, I got connected to LAIS who was a great help and sorted my problem in no time at all
Atendimento muito bom, e para quem tem dificuldades com o inglês, eles tem atendentes que falam em portugues tambem. Vale a pena investir no fundo de pensao para seu futuro e se a empresa lhe oferece... Se mer
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I enrolled my employees with Collegia when using their free payroll software. Having valuable support from Collegia while being new to payroll in the UK was a blessing. I mainly dealt with Riccardo wh... Se mer
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Företagsinformation
Skrivet av företaget
Collegia Pension is the AI-enabled digital Automatic Enrolment pension. Better for individuals, better for employers, better for business advisors. Talk to us in 100+ languages 24/7.
Kontaktuppgifter
Buxton Court 3 West Way, OX2 0JB, Oxford, Storbritannien
- 01865 416076
- hello@collegia.co.uk
- collegia.co.uk
4,7
Utmärkt
154 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Ricardo was very helpful in providing the help I needed, this made my task easy.
25 november 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Hi Iddy, Thank you so much for your kind review. If you think there are ways in which we can improve our products and services please do not hesitate to get in touch with us at hello@collegia.co.uk, we will take your feedback into consideration for our product roadmap. Kind regards, Collegia Pension Team
Svar från Collegia Pension
Hi Emad,
Thank you so much for your kind review!
Regards,
Collegia Pension Team
Great pension app
Great pension app, easy to use and the support team always amazing
13 september 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Hi Luca!
Thank you for your feedback! Providing excellent service is our top priority, and we truly appreciate your kind words.
Kind regards,
Collegia Pension Team
Dealing with Collegia has been a pleasure!
Dealing with Collegia has been a pleasure!
I'm not very clued up on the pension side of things but they helped me through step by step.
I cant recommend them enough! *****
9 oktober 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Hello, thank you so much for your kind words!
It was a pleasure to support you through each step of the process, and we are always here to help should you need any further assistance in the future.
Kind regards,
Collegia Pension Team
Excellent service with quick responses…
Excellent service with quick responses to my emails for help
3 oktober 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Hi Kay,
Thank you so much for your kind review!
Regards,
Collegia Pension Team
Collegia!
I have been working with Collegia for over a year now, they have always been very helpful always quick with replies when I need help and always willing to go above and beyond to ensure my job is less stressful!
3 oktober 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Dear Leah,
Thank you for your kind words. We're glad to have been able to support you and make your work easier. We always strive to go the extra mile for our clients!
Best regards,
Collegia Pension Team
I Have had a stressful time trying to…
I Have had a stressful time trying to sort some pension things out and the person who helped on the digital chat was so very helpful, helped me through the stages of setting things up. cant say thank you enough
1 oktober 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Hi Fiona,
Thank you very much for your kind review. We are pleased to have been able to assist you!
Best regards,
Collegia Pension Team
Super quick response to queries & helpful
Super quick response to query, hand holding any initial difficulties. Thank you Collegia!
30 september 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Dear Ben,
Thank you so much for your kind review. We are happy to assist you!
Best regards,
Collegia Pension Team
Their service is really good
Their service is really good. They response to your queries in a timely professional manner!
25 september 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Hi Judy,
Thank you for your review. Providing timely and professional support is a priority for us.
Kind regards,
Collegia Pension Team
My query dealing person was Mr Riccardo…
My query dealing person was Mr Riccardo and he solved my opt out problem. He is very nice and responsive. Thanks
24 september 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Hi Muhammad,
Thank you so much for your review.
We are happy to hear that Ric was very helpful.
Kind regards,
Collegia Pension team
very very helpful thankyou
23 september 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Hi Chris,
thank you so much for your review.
If you think we can improve our products and services, please do not hesitate to contact us.
Kind regards,
Collegia Pension Team
I love the Collegia app
I love the Collegia app, and the customer support has been always very helpful and answered all my queries promptly
20 september 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Hi Michele,
thank you for your review.
We are glad to hear that you like the app and that the customer support has been helpful.
Kind regards,
Collegia Pension Team
The level of service is fantastic
The level of service is fantastic - and the app is quick and easy to use! Thank you
20 september 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Hi Anne-Marie,
thank you so much for your kind review!
We are happy that you found our level of service fantastic.
Kind regards,
Collegia Pensions team
Excellent help
19 september 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Hi Sarah,
thank you for your kind review!
Best regards,
Collegia Pension team
Security vulnerability
Be careful.
There's a security vulnerability where your HMRC password is transmitted in raw format and is visible as free text.
18 september 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Dear Manos,
thank you for your valuable feedback and for raising your concerns regarding security. We truly appreciate your input and want to assure you that safeguarding our users' data is our top priority.
First of all, we believe this comment is not about Collegia Pension but about Collegia FreePayroll.
Furthermore, in relation to the specific issue you raised regarding the XML file attachment, we completely understand your concern. While we strictly follow HMRC’s guidelines for real-time information submissions (as outlined on page 13 of the HMRC FPS guidance), which require the password to be in clear text format within the FPS, we recognise the need to ensure that no sensitive information is unnecessarily exposed.
To enhance security, instead of sending XML files via email, clients will have the option to download them securely through their employer account if they wish to do so.
Thank you again for your cooperation and feedback. We look forward to your continued use of Collegia FreePayroll.
If you think there are other ways in which we can improve our products and services, please do not hesitate to contact us.
Kind regards,
Collegia Team
Outstanding service from a very…
Outstanding service from a very professional team.
Wealth of knowledge & support.
16 september 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Dear Caitlin,
thank you for your kind review!
We are very happy that you found the service outstanding, if you think there are ways in which we can improve our products or services please do not hesitate to get in touch with us at hello@collegia.co.uk
Best regards,
Collegia Pension Team
I really like the Collegia app
I really like the Collegia app, i find them very professional, they are always ready to help, i am impressed to be honest keep it up
10 september 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Dear Lidia,
thank you so much for your kind review!
Regards,
Collegia Pension Team
Excellent company
Always a concern when a lesser known pension company is selected by your employer but Collegia have not disappointed. A great app with easy access and plenty of information, a customer service team who always provide quick response and a willingness to help, do things properly and efficiently which I have never experienced in a pension company. With collegia I feel my money is actually safe and when I come to be able to draw on it, it will be an easy process rather than a circus act that other pension companies make it.
11 september 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Hi Martin,
thank you so much for your full review, we genuinely appreciate it.
Everything you said makes us so proud to be honest! And this is one of the reasons more companies choose us for their workplace pension provision.
If you think there are ways in which we can improve our products and services, please do not hesitate to get in touch with us at hello@collegia.co.uk
Thank you for choosing us as your trusted pension partner!
Kind regards,
Collegia Team
I love the app
I love the app and the support has been amazing so far
11 september 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Dear Lorenzo,
thank you for your kind review!
If you think there are ways in which we can improve the app, please get in touch with us at hello@collegia.co.uk
Kind regards,
Collegia Team
The Collegia app is great
The Collegia app is great, and the customer service is even better!
9 september 2024
Omdöme utan inbjudan
Svar från Collegia Pension
Dear Federico,
thank you for your review, if you think there are ways in which we can improve our products and services please get in touch with us at hello@collegia.co.uk
Kind regards,
Collegia Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.