My first experience with College and County and I must say it was great. Ines was absolutely wonderful throughout the whole process. She was always quick to respond to my questions, kept me... Se mer
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Det här tycker kunderna
Amazing team. Property manager Hope is lovely to deal with. I had a problem and she fixed it! I had another problem she fixed it! Could not recommend enough.
Five years ago I offered a 5 star review regarding my experiences with College and County and nothing has changed that opinion. They are just very good at what they do, especially the all impo... Se mer
College and County are all things a good letting agent should be. Nothing is too much trouble, they find reliable tenants, set a realistic rent, communicate fully and promptly and with unfailin... Se mer
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Företagsinformation
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Residential Lettings with an ethical twist
Kontaktuppgifter
Saint Clement's Street, OX4 1AB, Oxford, Storbritannien
- 01865 722722
- lettings@collegeandcounty.co.uk
- collegeandcounty.biz
4,7
Utmärkt
78 omdömen
Ingen aktuell inbjudningshistorik
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Great estate agents!
Great estate agents!
My partner and I recently moved to Oxford and the team at College and County were great from the start! They showed us round the property on a Saturday and had us moved in 10 days later.
They left us a lovely move in note and have been really responsive about a faulty appliance in the property.
Special thanks to Lewis and Tabitha for being really helpful and friendly! We will definitely be using their services again!!
17 mars 2021
Omdöme utan inbjudan
Svar från College and County
Thank you Olivia. Whilst I am not surprised your experience was so positive, (I know how strong my team are, and how lucky I am to have them!) I am delighted that you have been moved to commend us with a review. At a time when Covid has made everybody a little more "short-fused" than before, there is sometimes a tendency for our customers to express frustration in our direction. Your positive feedback, therefore, becomes all the more precious to maintaining morale and drive to provide the level of service you have commented on. Mark Crampton Smith - Managing Director
College and County were wonderful
College and County were wonderful.
They helped me to find a property during the Covid lockdown and made the process smooth and easy. All of the paperwork was able to be done online. They and the landlords went above and beyond to help me to settle in by helping with furnishing and utilities. They were friendly and quick to reply throughout the year in response to any issues. I would definitely use College and County next time I need to rent or rent out my property.
17 mars 2021
Omdöme utan inbjudan
Svar från College and County
Thank you Tessa, Yes, we are in testing times for everyone! We were fortunate that we had much of the technology in place that allowed us to WFH and let property "virtually" to ensure safety for our customers and their families. Of course I am delighted that your experience was so positive, and your comments will be a boos in moral for the team. I look forward to working with you when you decide to let out your property! Mark Crampton Smith - Managing Director
Professional, friendly, trustworthy
Without exaggeration, College & County is the best estate agent I have ever dealt with. Friendly, professional and trustworthy. They clearly care about their long-term reputation.
Highly recommended!
14 mars 2021
Omdöme utan inbjudan
Svar från College and County
Thank you Harry! you are correct........ we really do care about our reputation. At a time when peer recommendation is increasingly important in how we choose goods and services, I am sure that genuine customer reviews on whatever platform are critical to the sustainability of our business. It is one of the reasons that we do no marketing for new landlords.........We really do want to find those who have heard about us from someone they know or who have read the reviews on line and decided to join us. These are the landlords we want to work with as they will understand how important it is that all occupants have as positive an experience as you. Mark Crampton Smith - Managing Director
College and County are all things a…
College and County are all things a good letting agent should be.
Nothing is too much trouble, they find reliable tenants, set a realistic rent, communicate fully and promptly and with unfailing courtesy.
Fair dealing and transparency are their hallmarks along with 100% efficiency.
I couldn’t ask for better.
3 mars 2021
Omdöme utan inbjudan
Svar från College and County
Wow......... Thank you Paul. This is indeed a most heartening commentary. The team will be delighted that that such a long standing and respected client feels able to commend us so highly to others. Of course being a good agent is made much easier when working with good clients! Mark Crampton Smith - Managing Director
I am delighted to provide a review
I am delighted to provide a review. College & County are by far the best agents I have ever encountered. They are exactly what they claim to be: caring, thoughtful and efficient. Their scrutiny of potential tenants is excellent. Nothing is ever too much trouble and the office is very responsive (particularly Lucy Woodall and Ines James). I cannot commend them highly enough.
8 januari 2021
Omdöme utan inbjudan
Svar från College and County
Thank you Stephen for taking the time to post a review. I am delighted that you have found the service “caring thoughtful and efficient”. My staff team are the principle resource of the business, and I do firmly believe that when charged with doing the right thing in any given situation, rather than just the most profitable thing, we benefit from far greater commitment and effort from everyone. It is important that we let each property as if it were our own. “The only way is Ethics” Mark Crampton Smith - Managing Director
Best Agent in Oxford
College and County is a wonderful lettings agency. I have been a tenant with them for three years, and they are quick to respond to emails, excellent with scheduling maintenance on the property, helpful with renewing and re-negotiating leases, and always friendly, professional, and fair. College and County is the premiere lettings agent in Oxford and I would recommend them without hesitation.
7 januari 2021
Omdöme utan inbjudan
Svar från College and County
Wow!! Thank you Jess.... I am delighted that you have found working with us such a positive experience! Of course we think we are the best, but always better to be judged by customers!! Mark Crampton Smith - Managing Director
STAY AWAY!
Probably one of the worst agencies in Oxford. Even though the house was completely new, the first night I moved, I had a huge leak (from the shower upstairs) on my whole wardrobe and they didn't refund me anything (despite the fact lots of my stuff was damaged!). In addition, once the tenancy finished, they gave back part of my deposit to one of my ex-flatmate WITHOUT MY AUTHORISATION. Even if I previously informed the agency that girl had problems with the management of money, mental illness (with written evidence!) and I specified that I wanted that MY MONEY was returned to me and NOT TO UNKNOWN PEOPLE (as it is logical), they ignored me. Obviously, this girl disappeared with the entire deposit. So now, thanks to College and County, I lost a considerable amount of money.
So, if you are dealing with this agency, please stay away from it, especially if you care about your money.
19 januari 2020
Omdöme utan inbjudan
Svar från College and County
Ms Pighi, As you know, (it is on all documentation including the tenancy agreement and in the FAQ) we return all deposit monies held to the head tenant. The whole group was contacted six or seven weeks before the tenancy end to confirm your agreement. You did not object at any stage. You need to take this matter up with your housemates; if you consider that one of your former housemates has "stolen" your share of the deposit held, perhaps you should report the matter to the police? As far as the leak from the shower is concerned, there was no request for any compensation received either by us as managing agents nor by your landlord. As you know, the leak was fixed immediately it was reported, and had there been any issue of damage to personal belongings, we would of course passed this on to our client for consideration.
Excellent and Affordable Service
I have been letting my property through College and County for the past 6 months or so. They have been responsive, hugely reliable and all in all provided a great service, this is massively beneficial for a non-local landlord. I no longer think of my rental property as being the source of headaches!
12 januari 2020
Omdöme utan inbjudan
Svar från College and County
Thank you Neil for taking the time to post a review........Increasingly customers make decisions, when choosing goods and services, based on peer reviews. It is therefore of great value to us that you feel able to commend us. Should you ever spot any way in which we could further improve our service, please do not hesitate to contact me directly. Mark Crampton Smith - Managing Director.
Recommendation
I would just like to say how professional Addel and the accounts team at College and County are. They are both caring to the landlord and sympathetic towards the tenants. The Thame team (especially Katherine and Ellen) look after our properties in an excellent and professional manor. I often do highly recommend the College and County teams to both prospective landlords and tenants.
From a landlord with multiple properties.
12 december 2019
Omdöme utan inbjudan
Svar från College and County
Thank you Mr Naylor, for taking the time to post a review. I am delighted that you have found the accounts team to be so professional. It can be a tricky role, especially when people are experiencing financial hardship. But you are correct, with a rent run of over £1m per month, we have been able to keep arrears to well below 0.01% largely by keeping communication channels open and helping with solutions.
Nothing is too much trouble for the…
Nothing is too much trouble for the College and County team.
As a landlord I can recommend them 100%
7 december 2019
Omdöme utan inbjudan
Svar från College and County
Thank you John, I am delighted you feel able to recommend us, and even more pleased that you actually have. (I hope that those you have commended to us feel the same way! Should you ever spot any way in which we could further improve our offering, please do not hesitate to let me know. Mark Crampton Smith - Managing Director.
All the departments at College and…
All the departments at College and County have given me excellent service since I placed a flat that I can't live in with them for temporary rental. Property services and repairs are efficient and good value, and the accounts department - Adele in particular recently - very helpful.
7 december 2019
Omdöme utan inbjudan
Svar från College and County
Thank you for taking the time to post a review. I have let Adele know how pleased you are with the service.
College & County
I have found C&C to be an extremely professional, reliable and friendly company and would not hesitate in recommending them to other landlords who want peace of mind.
6 december 2019
Omdöme utan inbjudan
Svar från College and County
Thank you Jill for taking the time to post a review. I am delighted that you have found the service from the team so strong. I hope all is well with you and that your overseas adventure is working out?
They make renting effortless.
We live 90 minutes away, and College and County manage the letting of our house effortlessly. We can be involved as little as we like and Tabitha and the others handle finding and assessing tenants, collecting the rent, dealing with problems, inspections and arranging maintenance, repairs and cleaning extremely well and in a proactive way.
I only have one gripe - the accounts department has abandoned the Scorpio accounting system which made preparing annual accounts for my accountant very easy. For the 2019/20 tax year I'm going to have to go through all their emails and attachments to do this which is time-consuming and boring work! Please bring back Scorpio and I'll give you 5 stars!!
Update: The accounts department will create an annual report for me which will satisfy my accountant, so no need for my tedious trawl through invoices in April. So, I've upped their rating from 4 to 5 stars. Thank you for responding so quickly and efficiently to my gripe - you are stars!
5 december 2019
Omdöme utan inbjudan
Svar från College and County
Andrew, Thank you for taking the time to post a review. In particular for letting us know that you have one gripe! We have recently switched software to keep up with the rapidly evolving digital landscape, and have been trialling our new Client Portal (which is even more sophisticated than the last one) I have asked the accounts team to give you access during the trialling period, and also to send you a consolidated statement including all invoices for the period in order that you can can complete your tax return with greater ease. When you have had a look at the new Portal, please do let me know what you think? Should you ever spot any other way in which we could improve service, please do not hesitate to get in touch. Mark Crampton Smith - Managing Director.
Best decision I've made as a landlord.
Happy tenants look after the houses they rent, and choosing College and County has been the best decision I've made as a landlord. Having always been a hands on landlord it took a lot for me to hand over the reins, but C&C fully manage everything for me now, including HMO license renewals and all the associated compliance and paperwork, (all now on 5 year licenses). They have found me fantastic tenants, and always given me sound and practical advice. They are a lovely group of people in office and seem to take genuine pride in doing their job well, they have transformed my view of letting agents.
28 november 2019
Omdöme utan inbjudan
Svar från College and County
Thank you for posting a review Susie. I am delighted that your view of agents has been transformed. I have to say, that it is a real pleasure for every-one in the team to work with such a professional Landlord. This is after all a partnership activity? Should you ever notice any ay in which we could improve our service to you, please do not hesitate to let me know. Mark crampton Smith - Managing Director.
I have entrusted my student let in…
I have entrusted my student let in Oxford to College and County for the last 10 years. They have always been knowledgeable, approachable and professional in their management of our property. They are always available to talk to when needed. I cannot commend them high enough.
28 november 2019
Omdöme utan inbjudan
Svar från College and County
Thank you Alex for your review. I am delighted that you feel able to commend us. Should you ever notice any way in which we could improve our service to you, please do not hesitate to let me know. Mark Crampton Smith - Managing Director.
You manage my two properties very well
You manage my two properties very well, ensuring that they are maintained and addressing any issues quickly and efficiently
28 november 2019
Omdöme utan inbjudan
Svar från College and County
Thank you for your review David. I am delighted that you are happy with the service you receive from us. Should you ever spot any way in which we could improve our service to you, please do not hesitate to let me know! Mark Crampton Smith - Managing Director.
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