We received a voucher as a Christmas present. Ordering and delivery process was flawless. Lots of great products and producers, in particular Peter Boucher butchers, their meat products We ordered w... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have ordered more than once from CoLab as we love the Ginger and Prawn Dumplings, the service is great,fast turnaround time, highly recommend.
Företaget har svarat
We ordered three ready meals and some other produce. Bar Lourinha's chick peas with spinach wee good. The duck red curry was tender and flavoursome but there were just three half cherry tomatoes in th... Se mer
Co-Lab Pantry have a large (and delicious) variety of products! They are always adding new products to their site, which keeps it fun and exciting. Great customer service and prompt delivery. The... Se mer
Företagsinformation
Skrivet av företaget
A 24/7 online destination for ready-made meals, drinks, pantry staples & produce from restaurants, cafes & bars - in 1 order. Delivering to homes across Australia.
Kontaktuppgifter
3042, Keilor Park, Australien
- support@colab.com.au
- colabpantry.com.au
4,0
Bra
254 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great concept, terrible execution
I’ve put 2 orders in through these guys as the product range looked so good. The first I cancelled as it was 5 days late and no-one could tell me when it would be delivered. The second arrived this week on the correct date, however the delivery driver threw the box on the ground at my door, smashing half the eggs. I had to chase after him to say I also had a fruit and veg box. The fruit and veg box had clearly been frozen and everything was brown. Super disappointing.. only worth it if you are ordering frozen stuff and have no particular date you need the products!
Update - Colab contacted me and addressed my issues, they are apparently changing delivery partners also. Appreciate their communication.
9 november 2022
Omdöme utan inbjudan
Svar från CoLab
Thank you for the feedback, Alice. Someone will reach out to you from our Customer Service Team.
My new favourite food store!
Website is very easy to navigate and user friendly with a large variety of products to choose from.
My order arrived well packaged and everything was delicious!
Extremely happy with my first order and will definitely be ordering again.
29 oktober 2022
Svar från CoLab
We are so glad to hear how much you love us.
The parcel was left unattended and your…
The parcel was left unattended and your delivery man contacted no one
28 oktober 2022
Svar från CoLab
Hi Christine, Thanks for the feedback I'm so sorry to hear about your experience. We'll be sure to pass on the feedback to our delivery partner. We are continuously working on improving our processes with our providers.
Several products arrived damaged
Several products arrived damaged. Customer service was mediocre. Probably wouldn't order from them again.
29 oktober 2022
Svar från CoLab
Sorry to hear this. Someone from our customer service team will contact you by email.
Svar från CoLab
We are so glad you're enjoying what's on offer
Good comms
Although there was misinformation on the site about the date of delivery, communication was great and got parcel the next day.
27 oktober 2022
Svar från CoLab
Glad to hear
Lacking quality so far......
I have ordered a number of meals, some at a reduced cost due to short expiry.
I have tried a couple of meals so far and feel that there is a quality lacking.
One pasta meal in particular lacked any flavour at all, it felt like it was just plain pasta with some herbs on top. The chocolate fondant was overcooked after following your instructions. I would be more unhappy if I paid full price for the items.
10 oktober 2022
Svar från CoLab
Thank you for the feedback Russell. Someone will reach out to you from our Customer Service Team.
Delectable deliciousness
Organising a beautiful gift of delectable treats for a friend was made easy by CoLab. Not only because there were so many delicious things to choose from but because CoLab communicated clearly, delivered when they said they would and importantly, my dear friend felt like Christmas had come in when she began opening the boxes of goodies.
29 september 2022
Svar från CoLab
So glad you loved us Marianne.
Packaging seemed to dry the
Packaging seemed to dry the
Food out. 3 of the dishes were inedible.
27 september 2022
Svar från CoLab
Hi Amy. Our Customer Service team will reach out to you today by email.
Fantastic quality, reliable delivery, can't wait to get more!
The quality of the food is definitely restaurant quality - just absolutely delicious! It is so nice to finally be able to get frozen meals that are full restaurant meals, and packed in a way that is really easy for me to reheat. I feel like I may never have to cook again!
I ordered the sample packs and really great to not have to figure out what I want to eat. Some things do freeze better than others but overall super happy with my order and experience! We're not great platers at home anyway, and the taste was 100% there :-)
Great delivery as well, arrived promptly and I could coordinate with the driver, which was important for me as I live in a secure apartment block. So happy that I do not need to go to the post office to pick up a parcel :-)
Definitely becoming a regular and looking forward to seeing you guys grow your menu!! Yum yum yum!
29 augusti 2022
Omdöme utan inbjudan
Svar från CoLab
We are so glad you've enjoyed our meals so far. Exciting things are coming.
I ordered 2 x crispy chilli oil and 1…
I ordered 2 x crispy chilli oil and 1 pack of hot sauces which included another crispy chilli oil.
I only received sauces and two crispy chilli oils.
The 3rd jar was left out.. Was Extremely disappointed. However this has now been rectified and am extremely happy with the service
2 september 2022
Svar från CoLab
Hi Kerrie,
I am sorry to hear your order arrived incomplete. This is not the experience we want for our customers. After searching for an email, unfortunately, I wasn't able to locate it. Someone from our customer service team will reach out to you shortly to help resolve this issue.
Problem with delivery but very helpful…
Problem with delivery but very helpful and responsive to fix the problem.
9 augusti 2022
Svar från CoLab
We’re continuously working with our providers to improve our customer experience. Thank you Melissa for your feedback
Great products
Great products, but some I ordered were then not available. If they are listed on your website, I expect them to be available.
3 augusti 2022
Svar från CoLab
Hi Di, Thanks for your feedback. We're sorry to hear the items you ordered weren't available. We are continuously working on improving our processes and systems to avoid situations like this in the future. If you need any further support with this one, please feel free to reach out to our support team by replying to your order email!
Very reliable and professional
2 augusti 2022
Svar från CoLab
We're glad you had a great experience, Gessica!
Arrived promptly
Arrived promptly. Item was packed safely and securely. The chilli oil is delicious.
1 augusti 2022
Svar från CoLab
We love the chilli oil, too!
Svar från CoLab
Glad to hear it!
Great products and great service…
Great products and great service helping me to get my special cheeses in time for the party.
Thank you
20 juli 2022
Svar från CoLab
so pleased to hear we were able to help make your party a success!
Lazy delivery people
The co-lab pantry person or contractor who delivered my package left in on the street OUTSIDE our apartment building. I wasn’t home. Fortunately it wasn’t stolen - but that is sheer luck as i am concerned. But this was a lazy and stupid thing to do. Everyone knows you NEVER leave a parcel on the street. I will never order from you people again.
18 juli 2022
Svar från CoLab
Hi Fergus, Thanks for the feedback I'm so sorry to hear about your experience. we'll be sure to pass on the feedback to our delivery partner. We are continuously working on improving our processes with our providers.
Svar från CoLab
We love to see it! Thanks Donna :)
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