Coins.game Omdömen 

After my experience on the platform, I noticed several points that were unclear or unfair to me as a new user. I deposited between $10 and $15 every day for about 7 days, and I was playing regularly without any intention of abusing bonuses or violating any rules.
When I first logged into my account, I was surprised to see various offers, gifts, and chat discounts, some of which I also received by email. I also saw daily trials and high-value test offers, which made me believe these bonuses were part of the platform’s normal experience.
However, after receiving my very first free gift, my account was immediately restricted, and I was informed that I was a "Bonus Hunter," even though this is my first week and I do not fully know all the rules. I contacted support to understand what happened, but they told me that the bot made this decision and that they could not see anything unusual. They asked me to speak to the bot, which did not provide any clear explanation.
In my opinion, the platform should simply restrict certain offers or bonuses if there are any concerns, instead of limiting or closing the entire account. Now I am genuinely afraid to make any further deposits because I don’t want my account to be closed and my money taken without a proper reason.
While reading the platform’s policy, I also noticed that they reserve the right to close an account without warning or explanation, which feels unsafe and could be considered a form of unfair or deceptive practice, especially for new users who are not fully aware of all the rules.
Honestly, the experience did not feel fair, and I hope the team reconsiders how new users are treated and provides clearer communication instead of relying completely on automated decisions without proper human support.

Probably the worst casino of all casinos games fully rigged they are not random generated everything is rigged in this trap whole
Weak bonuses and weak winings
You spend more then you win

Atrocius, stay away, scammers, robbers. Even robbed me of my original deposit, imagine the impudence. Just skip this website whenever it comes accross - it makes up false accusations and sends a template answer when asked why did they robbed you. The answer on Trustpilot is also completely useless - they send you to their website to ask and they once again answer with the template answer. Absolutely atrocious.

Now I see that in response to my review you said to contact you if I have any questions and you said that I objected to it, so I'll ask this question again. Please send me the list of games that i played after you refunded my money, with the correct details, that is, the date and time of the game. If you don't do this and avoid it, believe me, I will prove your fraud to everyone.

They lie and wont give you ypur earning ! Dont play this casino its a scam.!!!

I turned my $30 deposit into $32,800 by playing only roulette on this site. I have screenshots of every single transaction as proof. The site paid out my previous withdrawals, but when I requested the $32,800 withdrawal, they rejected it and blocked me everywhere. They accused me of multiple users accessing from the same IP, but in reality my wife was playing from her own account. I have never used any bonuses. There has been no resolution despite sending multiple emails.

Es una estafa tremenda y yo soy un imbécil.
No conforme que me robaron una , dos veces, volví a depositar una tercera vez . La tercera vez saqué print de pantalla del proveedor de pago , print en mi billetera virtual al momento del ok de la transferencia y el comprobante. Todos la malditos datos que verificaban la veracidad de mi transferencia y aún así se me reían . Me robaron de la peor manera

It's been over 3 months since Coins.Game closed my account. They have not replied to a single one of my nearly 10 emails. Complete radio silence.

And guess what — they changed their excuse AGAIN. This is now the third different reason they've come up with.

First it was KYC failure. Then it was "impossible wagers." Now, 3 months later, they're saying I violated their rules because I used the lobby feature in Pragmatic Play Live Blackjack to switch tables. That's it. That's the reason.

Anyone who has ever played PP Live Blackjack knows there's a lobby button right there in the interface. Switching tables is one of the most basic, normal things a player can do. I'm definitely not the only one who's done it. The idea that this justifies seizing a player's entire balance is laughable.

And here's the kicker — some of my blackjack sessions were played in their own officially recommended rooms. They even had my winning celebrations displayed on their homepage at one point. But now suddenly all of it is a problem?

They seized CA$222,000. Everything. Blackjack winnings, slot winnings including a max win on Sugar Rush 1000, and even my personal deposits. None of this should have been taken.

I took this case to Casino Guru, who reviewed everything and ruled completely in my favor. They found the casino had no valid reason to take my money. Their assessment was that Coins.Game was trying to blame their own shortcomings on the player. The casino refused to pay, so Guru penalized them with 318,000 black points. Their safety rating is now 1.2 — one of the lowest I've ever seen.

Please be very careful with this casino. If you win big, don't expect to see your money.

Have been using this website for a few years now. Obviously lost more than that I won and now suddenly after trying to withdraw my money they're asking me to verify myself. This doesn't make any sense at all as previously I was able to withdraw without any problem.

Because their system won't allow me to add my middle name myself, i had to send them an e-mail with a pic of my ID-card. They didn't allow me to partly remove my social number which makes all of this even more rediculous.

New players I strongly advice you to find a better site. The interface is mediocre and other sites offer alot more games. They also charge 3 EUR + 3% on top of the total amount you are trying to withdraw, never seen this on any website.

The only reason why I am giving 2 stars instead of 1 star is the pace of which their customer support is available. They are friendly and stay professional but they aren't of any help. A pitty.

I'm a real user of this casino I had a gambling issue so I asked my account to be closed and banned permanently, months later I tried to reopen it and they opened the account for me and allowed me to lose more money.

As soon as I started winning they closed my account and said that they legally had to close it

They refused to refund any of my losses and also refused to withdraw the money I had in my account that I had won!

Avoid these con men at all costs play somewhere else

Am I the only one experiencing that the website is down?

Every time I enter the app, it says 'error 1000...'.

Can someone from the company explain what is going on?

I want my money back also.

I have been told that my account was blocked since the documents I have sent does not match the information given in my profile. I have stated that I myself would like a request of change in my profile by Planton and Daria through support yet I have been told of by Alexey that:

In accordance with clause 6.1.1 of the Terms of Use, the account shall be closed and winnings shall be forfeited:

6.1.1 After uploading documents and providing information, our team requires up to 48 hours to verify your account. If verification is unsuccessful, we reserve the right to close the account and void all winnings.

Yet I have specifically asked support that I myself have made multiple errors upon signing up which voided me from using coins.game entirely.

My problem is that all 3 operators did not mention that: I will be at fault for giving false information yet I have specifically request a change of information in my profile before verifying through sumsub, The policy didnt state that all changes are final upon the creating my page, and finally I have been ignored after exercising my right of privacy and all data given must be deleted.

I want to point out that: I did not self exclude myself in the site. Did not use vpns as a pass around. I did not abuse any slots or bonuses given to me. My total winnings tha I myself have been saving up which is around 160 USD so I can pay my concurrent debt after being hospitalize. I did not threaten any staff before being an active user.

I have told myself that this site will help me yet it showed me how loopholes and of as such are used against you.

I will be forwarding my experience to our national online games regulator PAGCOR to dismiss this site entirely within the Philippines network.

Dwgen lvl 21

Scam , uważajcie bo to kacapskie śmiecie ! Daj tylko sobie wygrać ! Fake loterię ! Nie polecam !! I przeszczegam was ludzie !!

Again they are stopping my withdrawal i using my first since 2years account again scamming

Scammers! I have played here a while but this is ridiculous. I have pictures to prove I won a mega jackpot on a slots game and if you read the transcript between myself and their staff, they retold me the mega jackpot rules, relayed the information from my winning spin that was in my gaming history and then said that I would NOT receive my payout because the trigger for the game is different from what the reels display.
Which sounds like a major scam to me

Das Plattform hat eine der schlechte Auszahlquotte wo ich bis jetzt gespielt habe
Ich habe fast 30 mal eingezahlt und nicht mal 100 oder 200 Fach gewonnen habe
Das Platform hebt jede Spielrunden ab
Und ist eine der gefährlichste Platform
Ich bitte das Manager von das Platform das mein spielkonto für immer sperren ohne die Möglichkeit das ich hier jegendwann spielen darf

O Grande diferencial da Coins são os Bonus oferecidos, muitos sem deposito, porem com rollover, que concordo, afinal, dinheiro gratis é sinonimo de desconfiança. Sempre Corretos, todos os problemas que tive foram solucionados e os saques raras vezes foram dificultosos. Já tenho um Nivel alto de VIP e isso é melhor ainda pois tenho outros beneficios por isto. Ass: Utty

Totally fake scammers fake fake everybody take care of this scammers when u deposit ok when u want withdrawal they will ask you for kyc than after one day block you account totally scammed platform

Hello, I'm writing to the customers of this casino because I need help. Can this casino be fully trusted? I have $22,000 in winnings. To verify my account, I need to deposit $100. Does anyone know if I deposit $100 for verification and will be able to withdraw the $22,000 I won with non-essential funds?

Coins.game is not just mathematically abusive; it is institutionally irresponsible. After taking over $700,000 in action from a high‑volume player, producing a many‑sigma negative deviation from any honest 95–97% RTP model, and returning less than 2% of that volume in "VIP rewards," their official response to a detailed RTP analysis was essentially: "We don't set RTP, we don't run the games, talk to the providers." That is not support; it is an operator disowning the very outcomes it profits from.

Here is the exact reply they sent to a multi‑hundred‑thousand‑spin RTP breakdown:
"Hell [sic] [Sucker]
Thank you for sending your calculations, but unfortunately, this isn't something we can handle.
The casino does not set the RTP of slots and does not process game rounds on its servers.
All calculations are done on the side of the game developers, so we cannot comment on your calculations or their accuracy.
If you want accurate information, it's best to contact the game developers directly – they will be able to provide all the data and explanations."
They took $700k in bets, kept $33k in net losses, and when confronted with the math, their position is: "We can't handle this, we didn't do it, go chase the devs." That is about as damning a self‑indictment as you will ever see from a casino.
Financial and VIP Math

From their own VIP staff and the VIP panel:
• Total wagered: a little over $700,000
• Net loss: about $33,000
• Total bonuses credited (their claim): about $13,000
• VIP panel snapshot: $651,574.91 wagered, $4,878.85 in bonuses
They market this as "39.4% of your losses." That sounds decent until you translate it into the only metric that matters: percentage of total wagering volume.
Two concrete ratios:

Using their $13,000 claim: 13,000/700,000≈0.0186⇒1.86% of total volume.
Using the panel snapshot: 4,878.85/651,574.91≈0.0075⇒0.75% of total volume.
So, after more than $700k wagered, the lifetime VIP "return" is between 0.75% and 1.86% of coin‑in, which is one to two cents in comp value for every dollar wagered, in exchange for walking away $33,000 poorer. Coins is trying to sell the idea that sprinkling $13k over months of churn proves a "most rewarding" VIP system; it does not.
Against industry benchmarks:
Land‑based casinos commonly target 20–40% of theoretical loss as comps for strong play, which usually translates into several percent of coin‑in.
Serious online/crypto operators stack rakeback, cashback, weekly/monthly offers, level‑ups, reloads, and host comps so that high‑volume players effectively see multiple percent of volume back.
By those standards, Coins.game's sub‑2% effective return on $700k of volume is an extreme low‑end outlier, not a "generous" VIP structure.

RTP and Variance: Why This Isn't "Just Unlucky"
Coins.game's support line is "sorry luck hasn't been on your side" and "we won't try to explain randomness." In plain terms, they do not want anyone to put their numbers into the same stochastic framework casinos themselves use to predict hold and theoretical win.
Here is the model they want you to forget:

Each spin on a game g is a random variable X_(g,i) (net return per unit wager), with expected value μ_g≈〖"RTP" 〗_g∈[0.95,0.97] and variance σ_g^2.
Total spins across all games are N=∑_g▒  n_g, with N in the 5×10^5 to 10^6 range for this dataset.
The blended RTP is μ_"agg" =∑_g▒  n_g/N μ_g, and the blended variance is σ_"agg" ^2=∑_g▒  n_g/N(σ_g^2+(μ_g-μ_"agg" )^2).
The empirical RTP is μ ̂_N=1/N ∑_g▒  ∑_(i=1)^(n_g)▒  X_(g,i).

By the law of large numbers and the central limit theorem, once N is in the hundreds of thousands, you are in the regime where μ ̂_N≈μ_"agg" ±σ_"agg" /√N. At N≈500k-1M, that standard error term is tiny, so the long‑run mean should be glued to μ_"agg" for honest 95–97% RTP games.
Yet the realized RTP here sits well below any plausible μ_"agg" and stubbornly stays there as N grows, producing a z‑score:

Z=(μ ̂_N-μ_"agg" )/(σ_"agg" /√N)

in the 6–8σ range even under extremely generous volatility assumptions. That is not "a bad run"; that is a smoking gun that the process experienced by a real player does not match the neat RTP numbers on the marketing pages.
Their "Not Our Problem" Defense
Now reread their reply:
"All calculations are done on the side of the game developers, so we cannot comment on your calculations or their accuracy."

Translation:
"We are just a storefront taking a cut of every bet; if the actual distribution of outcomes on our site looks nothing like what we advertise, that's someone else's problem."

In any serious jurisdiction, that answer would be a regulator's dream exhibit.