Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
2,8
3 omdömen
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Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This product was served to me on a Virgin flight but something didn't seem right so I had it tested it came back as poor 9/100 what is it made of? No real chocolate? I suppose the name collab says it all made out of chemicals via a lab? It's time to test everything you eat as it seems the food industry is having a laugh with people health
I am writing to express my disappointment regarding a consistent issue I have experienced with your Coconut Collab product.
As a consumer who cannot consume dairy products, I have relied on your coconut yoghurt as a suitable alternative. However, I have repeatedly encountered discrepancies between the stated quantity on the packaging and the actual amount of yoghurt inside.
Despite the packaging indicating a content of 350g, upon opening the product, I have consistently found that it contains only approximately half of the advertised quantity. To verify this, I have measured the yoghurt, with the latest measurement revealing a mere 232g, significantly less than expected.
This discrepancy is particularly concerning given the premium price of your product. As a result of budget constraints, I can only afford to purchase your yoghurt occasionally, making it all the more frustrating to receive less than the promised quantity.
I wish to highlight that this issue is not isolated to a single purchase. I have encountered the same problem across different stores where I have purchased your product, including our local Tesco Express, Morrisons and a large Tesco.
I am reaching out to you in the hope of receiving clarification on why your product consistently fails to meet the advertised quantity. As a loyal customer, it is disheartening to experience such discrepancies, and I believe it is essential for your company to address this issue promptly to maintain trust and satisfaction among your customer base.
I have been buying this dairy free alternative brand on a regular basis for a long time. It isn’t cheap and to be fair most dairy free alternatives aren’t. I recently bought a pack of salted caramel choc pots, which are extremely tiny pots at a cost of £2.75. On opening the first one there was clearly something wrong with it, it looked like it had areas of congealed fat in it, and I tasted a small amount and it was grainy rather than smooth with an unpleasant taste. Three of the four pots were like this. I contacted the company with photographs, two of the pots weren’t even opened as you could clearly see they were the same as the one I had opened and eventually they offered me a voucher. This wasn’t straightforward and I contacted them again and they were clearly aware that there was an issue with printing their vouchers so they said they would post them instead. I have now received them and they sent 5 £1 off vouchers so after the £2.75 cost of the item it seems £2.25 is their gesture for the experience and inconvenience trying to resolve it. It’s good to find out in circumstances such as these how much a customer is valued, I don’t even know what was wrong with them as the explanation they gave about different temperatures during transit clearly isn’t the issue because one out of the four pots was ok.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
