Cloud of Goods Omdömen 

No mobility scooter turned up - no communication was received. When I eventually got hold of an agent no apology or offer of compensation. I requested and they offered me half a day hire - the half a day I had spent chasing them - some compensation!! Avoid this company!!!!!

What started out as a negative experience turned into a very positive one thanks to the company controller. She went above and beyond to diffuse a situation and my extreme frustration due to being charged for an order that I didn't approve. She took charge because the customer service folks were not treating the matter with the attention it merited. She could teach a master class in providing excellent customer service and handling angry clients with grace and patience. So much so that I will definitely order from Cloud of Goods in the future. THANK YOU, A! You turned it around and knocked it out of the park.

I can’t say enough good things about this company. I was driving cross-country and needed a wheelchair temporarily along the way. They delivered exactly what they promised—on time, hassle-free, and with outstanding communication. The entire process, from delivery to pickup, was seamless and professional.

Their reliability took a huge weight off my shoulders during a long and stressful trip. If I could give 10 stars, I absolutely would. Highly recommend to anyone who needs trustworthy, top-notch mobility support on the go!This was customer service at iys best. Traveled cross co

Great service, flexible and friendly! Will use again

I recently rented a three-wheeled mobility scooter from Chandon at Cloud of Goods Vancouver BC for a dear friend, and I was blown away by his exceptional service! He went above and beyond to ensure my friend had exactly what she needed, and his dedication to customer satisfaction was evident throughout the entire process.

Not only did he provide outstanding service to my friend, but he also delivered excellent service to another lady from our conference who required a scooter. Chandon's availability, engagement, and genuine care for his customers' needs and wants are truly impressive. He listens attentively and strives to make every experience smooth and hassle-free.

I highly recommend Chandon and Cloud of Goods Vancouver BC to anyone in need of mobility scooters or excellent customer service. His professionalism and kindness make him a standout in the industry. Five stars isn't enough – Chandon deserves a glowing review!

Tried to contact this company by phone because their website was impossible to navigate in terms of attempting to schedule a one day rental for a scooter. No matter how I tried to click on dates on their calendar (I used to work in IT, I still manage websites, and do programming, so I'm not an idiot when it comes to using technology), I could NOT select a single day rental. When I attempted to call to speak to a live person, I was stuck in a constant phone tree loop of being told to go to the website. Finally emailed to try to get customer service... only to receive a reply several days after the event for which I needed the scooter. When I replied with my dissatisfaction with the lack of customer service via email, I got an assurance to "Dear [Recipient's Name]" that they'd look into it better. Worst mobility rental service I've ever dealt with. They're chasing the dollar and don't care about dealing with real live people.

Great service when renting a wheelchair at our Vancouver hotel. It was delivered in a timely manner, picked up at the end, and the online payment made everything simple. Would recommend.

Very happy with local agent in Montreal, Ray. Wasn't sure dealing with a Florida based operation with everything paid on the front end and depending on services in Montreal while going from GTA but worked out well. No extra fees, product delivered and picked up without any concerns or issues. Good on you!

My experience with Cloud of Goods was excellent. Booking was easy, item was on-time, was able to extend without any issues, easy return. Definitely recommend and will use their services again when needed.

The service was very good, prompt and efficient. The first power chair delivered had an issue but they brought another one at my hotel at the same day.
I really recommend them.

The service was great, they texted me to verify the timing. The scooter was available on arrival and was picked up after departure. It made my London experience that much better!

Delivery was ok but I had a 2 minute tutorial on how to put it together unfortunately in the rain. I tried to setup pickup for a recharge on the first night that was unsuccessful. I tried to set up a pickup to return early which was unsuccessful. Product worked fine. I was a first time user so there was a learning curve. Final pickup was good. Definitely more difficult to lift in and out of car with only one person. But the scooter worked great. I think Delivery needs to come with a youtube.com video on how to use it for all the features.

I recently rented a scooter from Clouds of Good for my father during our cruise, and I couldn't be happier with the service we received! Marcel was amazing—he was incredibly helpful and went above and beyond to ensure we had everything we needed. The scooter itself was in excellent condition and made our experience much more enjoyable. I’m so thankful for Marcel and the team for making this a hassle-free process. Highly recommend this rental service to anyone looking for reliable and friendly scooter rentals! Five stars! ⭐⭐⭐⭐⭐

Easy to work with. Brought and picked up wheelchair as promised. Will use again

Very fast and easy! Didn’t have to do anything but grab it from the lobby ! Will be using in the future

Do not contract with this company. Find a local vendor on your own. The cancellation/refund policy is unreasonable. I reserved a wheelchair for my elderly father for the weekend. When it turned out that he didn’t need it, I canceled 24 hours before. The local company with whom Cloud of Goods had contracted to supply the chair told me I would receive a credit from Cloud of Goods, but Cloud of Goods refused to refund both the rental fee and the damage waiver fee. This is unreasonable and unfair, since Cloud of Goods won’t have to pay the local vendor for this rental. They say their cancellation policy requires notification by 8 am the day before. Twenty-four hours would make more sense, especially as the local vendor did not require more than that. Highway robbery. Do yourself a favor and use a local vendor with reasonable policies and good customer service.

I had an amazing experience with Cloud of Goods in Savannah. The only thing is that when you are booking your scooter, they don’t let you know their specific delivery hours. When I was booking my rental, it allowed me to choose any time so I believed that they would deliver at that time and I would make it to my event. But they only have specific delivery hours and I wish that was known on the website while booking. My delivery driver was more than happy to drop it off the day before and pick up the day after because when I booked it to drop it off the day of my event, the delivery driver was not available so having the hours on the site would be helpful so there is no miscommunication. Other than that, my rental worked great, it was clean, fully charged, and ready at the front desk of my hotel. Thank you cloud of goods!

The scooter was nowhere to be found when I arrived at my hotel. It was supposed to be delivered between 10 and 11 am and didn't arrive until late that night. The next day when I used it, the power was low and would not go up a hill. I had to get off of it and pull/push it up a hill. This was the worst scooter I've ever used/rented. I was told via text that I would get a full refund and now they are only giving me a partial refund. Do not not rent mobility scooters from this company.

Needed a rollator to help with balance and stability while on vacation at the beach. It would have been a lot of trouble to fly with mine. Found “Cloud of Goods” online. In a very short time I had an order and delivery scheduled for the first day of vacation. Communication was excellent. The driver delivered on time. Pick-up was easy. The driver was kind enough to come a little earlier to help us with getting to the airport earlier! Vacation was safer and made more enjoyable with the equipment and services provided by “Cloud of Goods”

On a recent trip to Palm Springs I reserved a walker through Cloud of Goods for my wife that turned out to be a bad decision on my part. The red flags started going up when I received a call asking if they could deliver the walker two days in advance of our arrival. Of course I declined as I was concerned I would be charged for two extra days. Next was when the frustration started. We arrived at the Airbnb we reserved to find the walker had been delivered, unassembled, still in a box. I was on vacation and wasn’t prepared to do the assembly nor was this in my vacation plans. What followed over the next few days was many emails back and forth with no resolve. I asked for a refund for the 2 days not used. and to add insult to injury they refunded $10. It should have been $50. Good luck if you use this company. You’ve been warned.