Cloud of Goods Omdömen 

Excellent service, good communication. Would highly recommend using this service

My family and I recently visited Baltimore for our son’s graduation and my 78 year old mother came with us. We rented a scooter for her and it was the best desicion we made. It gave her the liberty to enjoy the city without measing anything. Cloud of Goods provided an excellent service. They delivered the scooter in the hotel a day in advance and picked it up the day after we left, which gave us the opportunity to enjoy until the last minute. They were quick to answer any questions and were very friendly and professional. Thanks so much. Will definitely recommend.

There were some issues with the transaction but the lady tried honestly to make things right.

Peter provided 5 star service from start to finish. He kept me updated on his ETA for both drop off and pick up of the wheelchair rental. Great customer service and product! I always knew the status of our rental. It was very comforting. Thank you to Peter and his excellent service and Cloud of Goods!

I rented a mobility scooter for my wife in Las Vegas. Scooter was delivered and picked up on time. Communications was quick and easy both with text and phone.
Pricing was half the price of the hotel rental mobility scooter.
Well rent from them again on our next trip!

Don’t waste your money.

Despite emailing explicit instructions to leave with reception a knee scooter was left on a random floor of our block - I was told it was outside our room. Which would be odd as at the point of booking I didn’t know the room number.
Still, we found it. It turned out to have a broken brake. It wasn’t immediately apparent how dangerous this was as there are two, but on trying to slow the scooter down it became clear it wasn’t working. My partner had to step in and physically stop it.
Despite reporting this and being assured a replacement was happening it’s now day five and no word from the local supplier, nor CoG. Multiple emails and calls go unanswered.
I feel both cheated and not a little disrespected. Utterly poor service. Please look at alternatives before you book.

Latest update. CoG has reviewed the hire and said the scooter was in perfect condition on deposit and pick up. I’ve just resent the photo of the broken brake; I’ve also pointed out the significant amount of time I’ve spent chasing down a response from both them and the local supplier. So if you’re in Chicago and contemplating a hire - beware!!!

This is first time renting from the cloud, took my mom out to Butchart Garden in Victoria for mother's Day. Rented a electric wheelchair, and mom enjoyed her ride around the garden. Wheelchair was delivered in good and clean condition, person delivering wheelchair was knowledgeable and explained clearly on how to operate, also delivery and pickup time was very flexible. Will use service again when needed.

I have used Cloud of God's twice now. Am so happy with their service! Great communication and perfect delivery!
Highly recommend them!!

David Randle was an excellent representative of your company! He was communicative and responsive to my needs. I couldn’t have asked for a better experience! Thank you!

This is the second time I’ve used Cloud of Goods to rent a wheelchair for my mom. This time we were traveling to Colorado for her 70th birthday and being able to rent the wheelchair enabled her to enjoy all of the activities we had planned without having to worry about being in pain or getting too tired from walking with her cane. Nick from Mobility Masters of Colorado was flexible and provided both drop off and pick up at the time we requested.

I can only give the highest praise to Cloud of Goods. Communication was excellent and delivery and pickup were made to my convenience and we're both so smooth. Thank you.

I rented a mobility scooter for a trip to Chicago for my wife who recently had a knee replaced. I paid in full and was expecting the scooter to be delivered to our hotel when we arrived. We got there and no scooter. I looked at my emails and their partner was supposed to get ahold of us to arrange the delivery which he never did I called his number, and it went to voice mail which was full, and I could not leave a message. I called cloud of good main number in Florida, and after a few different calls including them telling me they will call me back and did not. They said they were sorry but could not get us a scooter until the next day.
I wasted quite a few hours between trying to get an answer from them and trying to get another scooter locally which wasn't able to do. I finally called them back and had them bring the scooter the next day. I was credited a total of $11.50 for a day on a $193 5-day rental. my wife was stuck at the hotel the first day of our 4-day trip to Chicago. I know they have not much control of their local delivery partners, but I think they could have made a better effort to make their customers happy after completely dropping the ball!
I will not be using Cloud of Goods again!

After open heart surgery, I needed a recliner that stands the user all the way up. I rented a recliner from Cloud of Goods. Obviously I wasn't feeling well so I didn't research reviews before ordering. A recliner was promptly delivered but it was hard plastic with very little padding. It was too painful to use it so I called to have it picked up. I requested a refund or at least a partial refund. It cost me almost $600 for one month rental. Every time I contacted the company, I received an email that said, we will review your account and contact you within 24 hours. They never contacted me. I bought a recliner on Amazon that is appropriately padded, raises all the way to a standing position, has heat and massage, several pockets and a USB connection - for $400! I got a great recliner for less than 1 month's rental of the torture device from Cloud of Goods. Don't pay them until they deliver the item you are renting!

I rented a scooter for 3 days. At first since it was through a partner I was a little worried, but make no mistake....what an excellent service! Great communication with Puerto Rico partner Gustavo Batista. Equipment on time, in great condition. Gave me the opportunity to have a great time with my daughter and liberty of movement. Will definitely use again! Thank you!

Rented a scooter in Condado PR and found that you couldn't find a more conscientious person than Gustavo. He messaged me to confirm details and made the process super easy! I will be using them on my next visit to PR as I am very satisfied.

Jeff at Cloud of Goods was amazing. When I had issues with my flights being canceled, he reassured me that my scooter would be waiting for me when I arrived. During my visit, he was dropping off another scooter and stopped to introduce himself to me. All around, amazing service and great equipment as well!

I flew from Atlanta to Miami yesterday. I called Clouds of Goods and spoke to Dejuan. I had special needs and requirements. My cruise ship was leaving in less than 2 hours and I wouldn’t have any mobility without a scooter. I had no hope.

Dejuan went above and beyond to make sure everything was perfect. He coordinated the arrangements for a large scooter. Dejuan exceeded my expectations and made the entire process smooth and stress-free.

Not only was the turnaround time impressive, but he also took extra steps to ensure every detail was handled with care and professionalism. He was patient and lightning fast. Even though we were talking on the phone and would never see each other, he exhibited respectfulness and patience. The world be a better place if there were more Dejuans.

If you’re looking for someone reliable, efficient, and dedicated—Dejuan is the one to call! Thank you again Dejuan!

Correction. The wonderful person who helped me was Devon, not Dejuan.

EXCEEDED EXPATATIONS!

Damond was a great partner with Cloud of Goods

having the motorized scooter for my mom was amazing!!!! easy to use, easy to charge and charge lasts a long time - highly recommend!!

We had a wonderful experience with this company/service. The bed we ordered for my mother for a brief stay with us ensured she had a safe and comfortable visit. Drop off and pick up were exactly as requested and the price was great...had zero problems!