My cat flap (360W) died in 2 years and 1 month, with their 3 year warranty I applied for it via Amazon (since it was purchased there) - but Amazon denied my claim as it fell outside of the 2 years... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What a fantastic company. If all companies operated with the same ethos of practising what they preach and walking the talk. The service from Andy, COO is just outstanding. What a true leader, always... Se mer
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Service groß geschrieben Meine bestellte Katzenklappe war leider defekt. Fehler können passieren in der digitalen Welt. Fünf Sterne für die sehr unkomplizierte Abwicklung und Lösung. Die Reklamat... Se mer
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Ich hatte einige Schwierigkeiten mit einer Katzentür mit Mikrochip. Die Firma war sehr kulant und hat mir kostenlos eine neue Tür geschickt. Der Emailkontakt mit dem Kundendienst war freundlich und l... Se mer
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Företagsinformation
Skrivet av företaget
Hello, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Kontaktuppgifter
7-8 Lyon Road, KT12 3PU, Walton-On-Thames, Storbritannien
- +44 (0)1932 700001
- help@closerpets.com
- closerpets.eu
4,5
Utmärkt
219 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Closer Pets
Good morning Véronique,
Thank you for leaving us a positive review. I'm glad to hear that you were able to find what you were looking for and delivery was prompt! We hope to see you back again soon.
Best wishes,
Aimee
Svar från Closer Pets
Good afternoon Mette,
Thank you for leaving us this positive review. I'm glad to hear that you're happy with the price and product, and that your delivery was prompt! We hope to see you back again soon.
Best wishes,
Aimee
Fast shipping
Fast shipping, excellent product. Microchip cat feeder is the perfect solution for feeding pets with different food needs.
19 juni 2023
Svar från Closer Pets
Good afternoon Rebecca,
Thank you for this positive review. I'm thrilled to hear that you're happy with the Microchip feeder and that delivery was prompt. I hope your cats are enjoying their own food without the pesky siblings thieving!
Best wishes,
Aimee
Everything works as advertised!
19 juni 2023
Svar från Closer Pets
Good afternoon Anđelko,
Thank you for leaving us this positive review. I'm glad to hear that you're happy with your purchase, we hope to see you back again!
Best wishes,
Aimee
Svar från Closer Pets
Good morning,
Thank you for writing us this positive review. I'm glad to hear that you were happy with the packaging quality and that the delivery was prompt! We hope to see you back again soon.
Best wishes,
Kayleigh
Complètement adapté à notre besoin et…
Complètement adapté à notre besoin et bonne qualité du produit
29 juni 2023
Svar från Closer Pets
Good morning Mathieu,
Such a lovely review, thank you for sharing these comments. I’m so happy to hear that you feel this way about the product you purchased!
Best wishes,
Kayleigh
I'm happy because it works with french…
I'm happy because it works with french microship for cats ,and this is the only one trap on gray color ,it's easy to program it so I recommend it :)
28 juni 2023
Svar från Closer Pets
Good morning Aymeric,
Thank you for leaving this fantastic review and sharing that you would recommend it to others 😸
Best wishes,
Kayleigh
I am living in the Netherlands and I…
I am living in the Netherlands and I couldn't get this product here anymore, but found it on Closer Pets and it was much cheaper and had it deliverd fast too just a few day's. So very happy with it !
24 juni 2023
Svar från Closer Pets
Good afternoon Alie,
Thank you for sharing this fantastic feedback. I'm happy to hear that you were able to find what you needed on our website and that you're happy with your new cat flap! 😊
Best wishes,
Kayleigh
Still not received anything after a month
I ordered two packs of filters for our cat fountain one month ago, and have not received it. My credit card was charged however. I also did not receive any update on the order, even after I requested this by email. I am seriously considering cancelling the order. This would also mean that I have to buy a new (different) cat fountain, as the filters are not available in shops here on the Canary Islands.
Update: after about 8 weeks I finally received the ordered filters. Thanks also to the efforts to some individuals of the customer care team. Would I recommend this shop to others: yes, since the prices are good, at the same time I would not recommend the shop for people living (like me) in the Canary Islands since the delivery here is troublesome. Also as a suggestion for improvement to Closer Pets: send a response (not automatic) on a short timescale to someone inquiring about a order, even if it is only to say that you are looking into the problem. Overall I am now happy to have received the order, and also that I do not need to buy more filters for my pet fountain in a while.
31 maj 2023
Svar från Closer Pets
EDIT:
Good afternoon Norman,
Thank you for leaving us an update. I'm very glad to hear that you've received your purchase and that you're happy with the product. I can only apologise for the delays that you experienced and I'll be happy to pass on your feedback to the team.
Best wishes,
Aimee
Svar från Closer Pets
Good morning Astrid,
Thank you for writing us this positive review. I'm glad to hear that you were happy with the service provided and that the delivery was prompt! We hope to see you back again soon.
Best wishes,
Aimee
Package has not arrived
Package has not arrived. I ordered it 3 weeks ago. Tried calling numerous times but nobody answered. Have sent them emails but still no answer.
Will not order again from them.
Edit 15.08.2023: Package has finally arrived. Products are original quality, all is good. Communication on the other hand is 1 star.
16 maj 2023
Svar från Closer Pets
EDITED:
Good morning Catalin,
I'm very sorry for the delays you experienced with the delivery of your order. We were experiencing issues with stock levels of certain products at our European warehouse, which delayed the dispatch time to our EU customers.
However, I'm very glad to hear that you've now received your order and are happy with the products!
Best wishes,
Aimee
I've never received the products
I've never received the products. I think that it was stuck at the border and I didn't want to pay an extra again knowing I had already paid transportation fees. This should be taken into account at check out.
9 maj 2023
Svar från Closer Pets
Good morning Adélaïde,
I’m sorry to hear that you’re still waiting on the delivery of your purchase.
If you’re still waiting for any updates on your order, then I’d encourage you to email the team at help@closerpets.com, who will be happy to help with further information and updates.
Best wishes,
Aimee
No package received, no response to email
Order places on 08/05/2023. No status update, the products seem to be on stock but nothing is sent. No package received. I sent emailed customer service, no response either. A zero point.
7 maj 2023
Svar från Closer Pets
Good afternoon Romain,
I'm very sorry to hear about the issues you experienced with the delivery of your products.
We've had some stock issues at our European warehouse, which has delayed the dispatch time to our EU customers. However, I can see that your items were sent out earlier this month, so should hopefully have now arrived.
Best wishes,
Aimee
GREAT FEEDER but bad customer service
EDIT:
I'm changing my review as finally, several days late, the feeder arrived and I got to try it.
The machine is excellent, well structured, easy to set up and has worked perfectly from the first use.
The instruction booklet is simple and clear, even if the Italian language is not present, which didn't create any particular problems for me but could results less accessible for other users.
The product itself deserves 4 or 5 stars, but the overall review stops at three due to bad customer service, poor communication and bad choice of courier.
In any case, the feeder is really a great machine.
24 maj 2023
Svar från Closer Pets
EDIT: Good morning Christian,
I’m glad to hear that you’ve now received your items and that you’re happy with the feeder!
We can only apologise for the delay in delivery, but we appreciate your patience with this matter.
I’ll be sure to pass on the feedback about included languages in the instruction booklet.
Best wishes,
Aimee
Got email saying delay and follow up…
Got email saying delay and follow up emails product arrived in perfect condition
4 maj 2023
Svar från Closer Pets
Good morning Heather,
Thank you for taking the time to leave us this positive review. I’m glad to hear that you’re happy with the service provided by our customer service team, and that you're happy with your items!
Best wishes,
Aimee
I had a really kind and helpful answer…
I had a really kind and helpful answer from Closer Pets when my parcel was not delivered properly by GLS company. Thank you.
13 maj 2023
Svar från Closer Pets
Good afternoon Bernadette,
Thank you for the positive review. I’m glad to hear that you’re happy with the service provided by our customer service team, and we hope to see you back again soon!
Best wishes,
Aimee
If you can - choose reliable supplier not Closer Pets
I absolutely do not recommend it. Order placed on Monday - confirmed and no shipment. Requests for a tracking number - lies that the goods will leave on Tuesday, then that there is no contact with the courier, etc. No response to status requests. I advise you to be careful with this company. If you have the opportunity, use competitors or reliable suppliers.
I have seen feedback from Closer Pets. This comment contains false facts and it's untrue.
After this comment, my opinion is even worse. All companies have problems with customers from time to time. But credible companies communicate this clearly to customers and try to find a solution. In this case, by writing untruths, they try to shift the blame onto the client. This is unacceptable.
EDIT: Due to the fact that Closer Pets repeats untruths and there is no communication with people from CloserPets, I present the facts below
Facts:
1. Order placed on Monday, May 8, 09:27 CET. I have received an order confirmation.
2. May 09th, my e-mail asking for a delivery date. Response from Closer Pets: order should ship today (Tuesday May 9)
3. May 10th - no tracking number and no new feedback about any problems. I sent another inquiry about what is happening with my order. No response whatsoever. On May 10th , around 5:00 p.m., I called the phone number provided on the website asking what was happening with my order. I heard that there is no contact with the courier.
4. On May 11, I sent another email asking about the status of the order. I have included information that if I do not receive a response by the end of the day, I will apply for a refund and my opinion on trustpilot will be negative. I have received information that you are returning my money as a gesture of goodwill.
8 maj 2023
Svar från Closer Pets
Good morning Maciej,
I'm sorry to hear that you weren't happy with your experience with us.
We looked over your case following your previous review and could see that you placed your order on 8th May with an estimated delivery time of two working days, and that you contacted our customer service team on 9th May to ask why this had not yet been dispatched.
Our customer service team explained that the reason for the delay in dispatch was due to an issue with our distribution centre, resulting in minor delays, and you were provided with a full refund for your order which has now been processed.
Best wishes,
Aimee
Only criticism is that you use GLS for…
Only criticism is that you use GLS for delivery, the worst possible option, only marginally worse than fastway. When I spend €80 on a catflap and pay for delivery the least I would expect is UPS or DPD.
19 april 2023
Svar från Closer Pets
Good afternoon Jacki,
Thank you for taking the time to write a positive review. I’m glad to hear that you’re happy with your purchases and I’ll pass on the delivery feedback to the team.
Best wishes,
Aimee
There is nothing send to me yett…..
5 maj 2023
Svar från Closer Pets
Good morning Esther,
I'm sorry to hear that you have not received your item/s yet!
We had an issue with our EU distribution centre last week and were told the unsent order would be sent out on Friday. Unfortunately, a couple were not fulfilled and we can see that your order was among those that were unfulfilled. I can only apologise for this delay.
If you like any further information, I would recommend contacting our customer service team at help@closerpets.com.
Best wishes,
Aimee
Svar från Closer Pets
Good morning,
Thank you for the positive review! I'm glad to hear that you found it easy to order and that you were happy with your delivery.
Best wishes,
Aimee
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