My cat flap (360W) died in 2 years and 1 month, with their 3 year warranty I applied for it via Amazon (since it was purchased there) - but Amazon denied my claim as it fell outside of the 2 years... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What a fantastic company. If all companies operated with the same ethos of practising what they preach and walking the talk. The service from Andy, COO is just outstanding. What a true leader, always... Se mer
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Service groß geschrieben Meine bestellte Katzenklappe war leider defekt. Fehler können passieren in der digitalen Welt. Fünf Sterne für die sehr unkomplizierte Abwicklung und Lösung. Die Reklamat... Se mer
Företaget har svarat
Ich hatte einige Schwierigkeiten mit einer Katzentür mit Mikrochip. Die Firma war sehr kulant und hat mir kostenlos eine neue Tür geschickt. Der Emailkontakt mit dem Kundendienst war freundlich und l... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hello, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Kontaktuppgifter
7-8 Lyon Road, KT12 3PU, Walton-On-Thames, Storbritannien
- +44 (0)1932 700001
- help@closerpets.com
- closerpets.eu
4,5
Utmärkt
219 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
All perfect!
3 november 2023
Svar från Closer Pets
Good afternoon Chiara,
Thank you for leaving us this positive review. I'm glad to hear that you're happy with the product(s)! We hope to see you back again soon.
Best wishes,
Aimee
We are still waiting for the invoice to…
We are still waiting for the invoice to be sent!
Please send us the invoice!
9 oktober 2023
Svar från Closer Pets
Good afternoon,
As our website is designed for retail sales, it isn't standard practice to send out invoices to our customers. However, I have forwarded your details to our customer service team and have asked them to send one out to you, so you should receive this shortly.
For any future invoice requests, just contact the customer service team using help@closerpets.co.uk and they'll be happy to send one out to you.
I hope this helps!
Best wishes,
Aimee
Great service!
The item I ordered was not delivered due to a mixup at DPD. After I contacted them they sent me another item, free of charge.
Great service, highly recommended!
26 oktober 2023
Svar från Closer Pets
Good afternoon,
Thank you for this positive review. I'm very glad to hear that you've now received your product and are happy with the services provided. We hope to see you back again soon!
Best wishes,
Aimee
Delivery issue
Products are good, but delivery was a failure. It took three weeks to arrive by courier. I was provided with one tracking number though there were two parcels sent. But customer support was helpful and friendly.
Thanks.
4 oktober 2023
Svar från Closer Pets
Good afternoon Alex,
We're very sorry for the delays in your delivery. I've looked into the reasons for this, and it was due to processing issues with the couriers. Although parcels to Ireland do not require customs clearance, they were processed together with the parcels to Northern Ireland, which caused the delay.
I'm glad to know that you now have your parcels and that you're happy with the product.
Best wishes,
Aimee
Great product at a great price
This is my second time buying from Closer Pets, and again everything was great: product, price and delivery.
2 oktober 2023
Svar från Closer Pets
Good morning Lui,
Thank you for the positive review. I'm glad to be able to welcome you back and we're always thrilled to hear that you're happy with your order. We hope to see you back again soon.
Best wishes,
Aimee
Remplacement de l'original
Produit parfait pour le remplacement de la prise secteur d'origine pour la fontaine à eau des chats.
Envois rapide.
14 oktober 2023
Svar från Closer Pets
Good morning Jeremy,
Thank you for taking the time to write us this positive review. I'm glad to hear that you're happy with the replacement! We hope to see you back again soon.
Best wishes,
Aimee
Dreadful
Have not received my order
Tracking number still showing parcel in Germany.
The product is excellent, but the delivery was dreadful, took over two weeks to be delivered
14 oktober 2023
Svar från Closer Pets
Good afternoon Anne,
We're very sorry for the delays in your delivery. I've looked into the reasoning for this delay and it was due to processing issues with the couriers. Although parcels to Ireland do not require customs clearance, they were processed together with the parcels to Northern Ireland, which caused the delay.
I'm glad to know that you now have your parcels and that you're happy with the product.
Best wishes,
Aimee
Perfect.
High quality, reasonable prices. Helpful, accommodating customer service.
17 oktober 2023
Omdöme utan inbjudan
Svar från Closer Pets
Hi Rebecca,
I appreciate you taking the time to leave us this lovely review – I'm so happy to hear you think our product and customer service are perfect! 😃
Best wishes,
Kayleigh.
Closer Pets customer service team assistance
Closer Pets custumer service team was always willing to help, providing technical advice both by e-mail and on the phone, and even replacing my cat flap which expierenced some technical issues that could not be solved.
I have contacted them various time over the past few months and the service offered was always excellent. Thank you for being really customer focused!
18 september 2023
Svar från Closer Pets
Good afternoon Mara,
Thank you for taking the time to write us this stellar review. I'm thrilled to hear that you're happy with the customer service that has been provided. We hope that your new cat flap is working well!
Best wishes,
Aimee
Great ordering and delivery
Product ordered, cheaper then elsewhere, and in a few days in house!
23 september 2023
Svar från Closer Pets
Good morning Sven,
Thank you for the positive review. I'm glad to hear that you're happy with our pricing and that your delivery was prompt. We hope to see you back again soon!
Best wishes,
Aimee
Svar från Closer Pets
Good afternoon Judit,
Thank you for leaving us this positive review. I'm glad to hear that your delivery was prompt! We hope to see you back again soon.
Best wishes,
Aimee
Excellent service from a great team
Excellent service. We had some problems with extending the auto cat flap and the help from Mike at Closer Pets was patient and supportive. Eventually he came up with the perfect solution for us. Great products and, most of all, great team!!
25 augusti 2023
Omdöme utan inbjudan
Svar från Closer Pets
Good afternoon Ben,
Thank you for this positive review. I'm very glad to hear that Mike was able to help with a solution for your problem! I hope that you and your cat(s) are enjoying the freedom of your new cat flap.
Best wishes,
Aimee
Svar från Closer Pets
Good afternoon Stefan,
Thank you for this positive review. I'm glad to hear that you're happy with the service provided. Enjoy your product(s) and we hope to see you back again soon!
Best wishes,
Aimee
instruction notice missing!
25 juli 2023
Svar från Closer Pets
Good afternoon,
I'm sorry to hear that you received your 5-meal feeder without their instructions. I would recommend looking at the product listing on our website here: https://closerpets.eu/collections/cat-feeders/products/five-meal-automatic-pet-feeder-with-digital-timer-c500
If you follow the 'Download Instructions' button, you'll find the missing instructions in various languages. I hope that this helps!
Best wishes,
Aimee
Svar från Closer Pets
Good morning Giulia,
Thank you for leaving us this positive review. I'm glad to hear that you're happy with the automatic cat feeder! We hope to see you back again soon and hope your cat(s) enjoy their mealtimes.
Best wishes,
Aimee
Express shipping
Express shipping, 10/10 customer Service (with a non-problematic order) and I found something I couldn’t get anywhere else. Awesome!
17 juli 2023
Svar från Closer Pets
Good morning Magdalena,
Thank you for this positive review. I'm glad to hear that you found what you were looking for and that delivery was prompt!
Best wishes,
Aimee
Order from Poland
I'm really satisfied with products I've bought: Single Replacement Ice Packs for Five-meal Automatic Pet Feeder. I've ordered them to Poland and they came in two days. I highly recommend!
16 juli 2023
Svar från Closer Pets
Good morning Renata,
Thank you for taking the time to write us a positive review. I'm glad to hear that you're happy with the replacement ice packs and that the delivery was prompt!
We hope to see you back again soon,
Aimee
Great product
Great product, fast delivery, good price.
Only improvement product wise would be more weight to the dish because our cat shoves the dish trough the room to try to get to the hidden food. Which doesn’t work.
16 juli 2023
Svar från Closer Pets
Good afternoon Kirsten,
Thank you for leaving us this positive review. I’m glad to hear that you’re happy with your automatic feeder! To help with the movement, I’d recommend fastening the feeder to a wooden board to provide some extra stability. I hope that this helps!
Best wishes,
Aimee
Good product
Both the feeder and the extra parts came quickly and work well, delivery worker well
16 juli 2023
Svar från Closer Pets
Good afternoon Omar,
Thank you for leaving us this positive review. I'm glad to hear that you're happy with the feeder and the replacement parts! We hope to see you back again soon.
Best wishes,
Aimee
Colis retourné au destinataire mais 2eme envoi ok
Colis retourné au destinataire, le tracking indique un manque d'information sur l'adresse alors qu'elle est complète. J'ai essayé de contacter 2 fois par mail la société pour qu'elle fasse le nécessaire auprès du transporteur...
Colis renvoyé par Closer pet et bien reçu.
5 juli 2023
Svar från Closer Pets
Good afternoon Arnaud,
Thank you for your updated four-star review. I’m very glad to hear that you’ve now received your purchase and I’m sorry for the delay.
Best wishes,
Aimee
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