Clomaná Beauty Omdömen 

Poor customer service, received a faulty pair of pjs which are two inches shorter and not been made correctly won’t give refund just told to make do

I ordered the waffle robe at Christmas as a treat and the fabric was stiff and uncomfortable. The pyjamas were a beautiful colour i ordered Connie. Spending more than £80 i expected to have at least a couple of years use from the garments.
Well we are now in May and I've had to bin the waffle robe. After no more than 5 washes the fabric looks awful. The front pocket of the pyjamas have stitches coming away.
For a "luxury" brand it sure has a fast fashion feel

I’ve used this product to clean around 15 makeup brushes twice and it’s almost all gone after 2 uses. It cleans all my brushes amazingly apart from my foundation brush. But for £22 you can probably only use it around 3 times.

I have been a customer of Clomana/Cmfrt since October 2024 and in that time purchased 4 pairs of long pjs, 1 short pair, 2 soft button sets, 4 waffle robes and numerous sponges and mystery sets. I probably have spent in excess of £500. I have always been happy with the quality and service received.

However, a pair of Connie pjs I pre-ordered in November 2024 and received in December 2024 (so have only owned for 10 weeks) and due to the number of pairs of pjs I own, have only worn 4 times max, have started to show signs of fraying and the fabric pulling on one side of the trousers.

I contacted Clomana Help who said as it is outwith their 14 day returns policy and they are unable to help and as the product was received not faulty then my issue is down to wear and tear.

Personally if paying £50 for pyjamas and having only owned for 10 weeks and worn 4 times I would not expect a company who lists itself as 'premium' or 'luxury' to sell products that lose their appearance so quickly. I also pointed out this has not happened to any other pairs I have bought but this didn't seem to make an impact or be considered that the fabric used in the connie set could be defective.

I did raise a dispute with PayPal too but they sided with the seller as it is outwith 30 days. To me seems unfair as it is not reasonable to assume the product is going to be stress tested to the max in that 30 day period.

Based on my experience today I will not purchase anything else from Clomana as I do not rate their customer service and I would advise others to weigh up if the cost of the pyjamas are worth it if there turns out to be an issue with them. Bearing in mind since I purchased the price has increased from £49.99 to £54.99.

I would have considered myself a good customer but it doesn't seem to hold much value to the company if you then have an issue and they have your money.

I ordered their fake tan and a marshmallow sponge. I realised there was no logo on the sponge, so I emailed them just to let them know (incase anyone else got one. However, I don’t mind that mine didn’t have one.. also just to check to see if they changed the marshmallow sponge or not) and when I tell you they replied back to me within 5 minutes?!
And they were so so sweet! They asked if I could send them a photo.. so I did.. and they apologised and said they can send me a new one completely for free and it will come tomorrow!
The service for me is definitely 5 stars. And the products it self are ALSO 5 stars! The fake tan is beautiful and the sponges are so soft.
So impressed with this brand! 🩷

I purchased Heidi bright pink pair of long pyjamas as a gift before Christmas. £50 for pyjamas is a lot but because it’s Christmas I thought what better time to have a treat?! So I ordered. These were marked as delivered to a Royal Mail sorting office and never even attempted delivery to my home address which was the delivery address I had inserted upon ordering. I contacted Royal Mail to begin with who told to contact the company regarding the lost parcel whilst they investigated the lost parcels whereabouts. When it is tracked it is plain to see that delivery was never attempted to my home. It arrived at the sorting office and never left. I tried reaching out to clomana via their “contact us” form on their website, also their Instagram and their TikTok and all messages have been ignored until this day - a month later. No such reply from anyone. I was only asking them if they were able to view any delivery photos to help me find the whereabouts of the parcel as when I tracked it there are no delivery photos to view but I wasn’t sure if the company could delve a bit deeper to help. I then asked for refund request with TikTok shop which was rejected by clomana. I took it back to TikTok who then decided to refund me. Luckily I did receive my money back thanks to TikTok! And no thanks to clomana!

Poor poor customer service for somebody so excited to gift such beautiful pyjamas. It is not my fault as a paying customer that I didn’t receive what I paid for. I won’t be spending my money with a company who cannot muster up a reply even within the space of a month. And also rejected a refund request without even replying to any of my messages or contacting me to question why I was requesting a refund.

That is a really poor show.

Beware if you do want to experience a pair of these luxury pyjamas - you may not receive your order and be blindly ignored by the company.

Placed an order in the Black Friday sale. Parcel arrived damaged and was in a clear Royal Mail bag, as it had been damaged in transit. Postman took the parcel straight back to return it to Clomana. I’ve been messed around beyond belief. Firstly, they told me they’d send a replacement order, which I was happy with. After I’d chased this multiple times, I was told this hasn’t been sent! They did tell me that as they’ve now received the damaged parcel back, I should receive an automatic refund at some stage! Absolutely shocking. I’ve chased the refund and they keep asking the same questions over and over, what’s your order number etc. it’s almost like a delay tactic. Still no refund. This order was placed on 29 November and I have no goods and no refund. Customer service is beyond unacceptable. In the chat on their website, one person tells you one thing, then when you message back again to chase, another person tells you something completely different. I’ll never order from this company again and id avoid them at all costs.

I have ordered several times from Clomana both on their website and their TikTok. My experience has been incredible! I have received everything I ordered and some even before I expected! When ever I had an issue or question I emailed them and have always received amazing customer service! Thank you so much! I love the brand, the pjs are the best I ever had, so soft and cooling at the same time! The make up sponges are so soft on my sensitive skin and I think they are definitely worth the money. I look for to what 2025 brings for Clomana!

Order never received?

I never ever write a bad review but here goes

I ordered a dressing gown and some sponges on the 28th November they immediately took my money i gave a reasonable amount of time to contact them ( 8th December) to find out when the delivery would be they responded it will be dispatched in 2_4 days only to receive a message stating that " we are sorry the item is out of stock ) as I am writing this I am still awaiting my refund

I always try to support small businesses but on this occasion I felt I had to write a negative review to warn others it's honestly not good enough if you haven't got the stock do not take people's money under false pretences and if an honest mistake was made refund your customers immediately otherwise you will lose customers
It's disgusting

I’ve bought the sponges many times and ordered the snow man set in the Black Friday sale. It’s been nearly 3 weeks now and my order hasn’t arrived. I contacted them via email and had no reply so sent a message to their help page on instagram. I was then told there were stock issues and my order hadn’t actually been sent yet (despite a dispatch email) but that it would be sent that day (1 week ago now) - they didn’t bother to inform me of the stock issues at the time, just took the money! It’s now another week later and I am still chasing for my order! There’s no apology or acknowledgment of the poor service from ‘Carley’ on instagram. Really dissapointed. I have requested a refund and won’t be ordering again.

I have bought from Clomana on a number of occasions. Recently I’ve been trying to get my hands on a pair of their long sleeved PJ’s and managed to secure a pair twice only to received a message via Tik Tok a few days later to say they actually don’t have them and their stock was incorrect. The last occasion I joined one of their TT lives and purchased a mirror, 2 sponges and a dressing gown. When my item arrived in the post, guess what was missing!! The dressing gown.
Inside was a note saying, sorry it’s not in stock please contact our customer service for a refund.

I think it’s absolutely terrible to ask me to contact you for a refund, but I did. I was offered a 15% discount which I refused (being that I already had one of those codes from the 2nd time I had been sold stock that didn’t exist).
I asked for my monies to be refunded and for the complaints department email which I was given.
I have subsequently reached out to both Chloe and Mia a week ago with absolutely no response. No holding email to say they are reviewing my complaint or anything.
Not only that, but they still haven’t refunded me!

Yes the PJ’s are nice (can only comment on the short ones), yes the sponges are great (and I stand by that), but your stock inventory is a mess and your customer service is a disgrace.

I love supporting small UK run businesses, but I think I’ll have to give this one a miss moving forward.

Clomanâ is pure luxury. Yes it's a little more expensive however, you pay for what u get. I have an abundance of items from the World renowned Marshmallow sponge to the Cmfrt Robes, pyjamas, slippers and Hoodie. I'm obsessed and cannot wait to see what Chloe and the Clomaná team bring out in 2025.
Thank you for being a luxury brand that caters for larger sizes.. a very inclusive company indeed.

Just received another order from CLOMANÁ. I’ve used them lots of times before. And also when they had a different name Chloe by cosmetics. I LOVE the marshmallow sponges . So stocked up on those whilst they had a sale on. And also a powder puff. Ordered two by accident. But never mind. They will be used. I had a slight problem with my delivery as this time I also ordered Cmft pj’s! I went for the short ones and got sent long. I sent a message via the online messenger and within a few hours the problem was sorted a return label sent and Ellie will post me out the correct ones when my return arrives. Very helpful. More annoyed than angry as these things happen. As the pj’s felt soooo soft and brilliant quality. I’ve just got my fingers crossed they arrive before Thursday as would love to take them on holiday with me. Thanks Chloe and the gang. This won’t be my last order.

I placed an order on behalf of my friend in Greece, she loves these products. I asked if they could arrive by a certain day as I was leaving to go to Greece. I had a lovely email saying they had been shipped & also an email to check they had arrived. Just brilliant! Customer service at its very best! Thank you so much!